Ratings based on 404 Verified Reviews

3.5 out of 5
68% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely stay at the Grand Palladium

Posted Feb 23, 2017
We stayed at this great resort for a whole week, yet when it came time to check out we found ourselevs not wanting to leave. We had a great vacation at the Grand Palladium. There were so many options available to us such as boogie boards, surf boards, snorkel gear, different pools, multiple bars, a variety of restaurants and there was always some form of entertainment or music playing. The staff at the hotel were wonderful especially the bartenders Ramon, Erik, Matias and Jose Luis, I'm sure I'm missing a few. The beaches were gorgeous, but do becareful of the many rocks hidden beneath the waves. Overall it was a great trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin, USA

Remote and perfect

Posted Feb 19, 2017
Even though it is the smallest motel I have ever stayed at, it has everything I look for in having a perfect vacation. This is my third time visiting here and cannot wait to go back and enjoy the great surfing and boogy boarding. The food and service is also amazing.
Comment from Hotel Management
Feb 21, 2017 by Hospitality Manager Melisa Rodríguez, Hotel Management
Dear Jim and Becky Thank you so much for your comment and kind words towards our hotel Grand Palladium Vallarta Resort & Spa. We are so happy to hear that your stay was amazing and you didn't have any problem. We hope that you visit us again very soon to give you another great and fantastic vacation. WIth kind regards.
2 out of 5
by A verified traveler from Vancouver, BC

Struggling, tired party complex

Posted Feb 15, 2017
This resort is well past it's prime. Everything is dated and struggling to stay presentable. I would give this resort a 2 star rating at best.
Comment from Hotel Management
Feb 17, 2017 by Hospitality Manager Melisa Rodríguez, Hotel Management
Dear Jason Thank you for sharing your opinion about our hotel Grand Palladium Vallarta Resort & Spa. All comments bad and good really help us see where we need to improve our services. We are so sorry that our instalations weren't what you were expecting. We are in the process of improving our instalations, but as you know change can be a little difficult or it can take time to achieve it. We are working very hard to make it possible. Again, we are so sorry for the impression you had about us. We hope that you consider visiting us again to offer you a better and more excellent service. With kind regards.
2 out of 5
by A verified traveler from British Columbia, Canada

Posted Feb 14, 2017
Pros: We loved the views
The service and staff was excellent. The condition of the hotel was questionable. Walkways were slippery because of the surface used to make the walkways. Septic is used to irrigate all of the grounds...the smell is disgusting and they begin early evening, they could at least wait early morning hours. The smell of raw sewage permeates the hallways and inside the rooms, even tho all doors and windows are closed. This practice is very unhealthy, especially for people who have children. In order to access our room one evening, we had to run under one of the sprinklers which was passing over our walkway, being splashed with sewage. Totally unacceptable. We were disappointed as the only wine you could get was house wine which we were unable to drink, as it tasted like battery acid. If you wish a different choice, you are required to buy an entire bottle which is extremely expensive. My niece was married at the resort..the meal was not acceptable, the steaks were either over cooked or raw and too tough to chew, the shrimp was on the edge of being rotten and was soft. I ordered an ounce of Tequila and it was brought to me in a plastic water Tumbler, not a shooter glass. The wedding plates were extra and very expensive. The hotel was constantly pushing the overpriced massage and spa. The entire resort is situated so that you are either walking up or down stairs, or walking on unsafe surfaces This hotel is very expensive and certainly not worth half of the cost.
Comment from Hotel Management
Feb 17, 2017 by Hospitality Manager Melisa Rodríguez, Hotel Management
Dear Karen We would like to thank you for the time you took to write your opinion. We are sorry that our irrigation service wasn't of your liking. We use a harmless treated water for watering our grounds because it is not a threat for people and animals. I can assure you that we are not intent jeopardizing our guest health in any possible way. We have taken note of your comments on your experience about the walking distances within the resort and will take them into consideration to further improve our facilities; nevertheless, we specify in all brochures that the hotel does not have elevators; moreover, we regret reading your dissatisfaction on the food and wine services and we would like to mention that it is really important for us as a hotel to know how and where we fall short in order to take action to better meet our guests’ expectations. Thank you and we hope you have a good day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandpoint, ID

Beautiful Beach , friendly staff

Posted Jan 30, 2017
The staff at the Palladium and Royal Suites are very friendly and helpful. Gaby from activities was an awesome instructor and we enjoyed our pool biking class from her immensely. Carlos at the Royal pool is a great bartender. The ocean frontage is beautiful and all of the staff's friendly demeanor made for a very pleasant stay!!!
Comment from Hotel Management
Feb 4, 2017 by Daniel LOPEZ - ASSISTANT MANAGER, Hotel Management
Dear Chantel, Thank you very much for your kind words about your vacation in our hotel Grand Palladium Vallarta Resort & Spa. We are really glad to know that our facilities have surpassed your expectation and provided you with the dream vacation that you were looking for. It is your delightful experience that serves as motivation to continue providing our guests with excellence in service. We truly appreciate your valuable feedback and warm words about our staff and we will most definitely be passing on your feedback to them (especially to Gaby and Carlos), which we know they will really appreciate; we are very proud of our Team. We look forward to having the pleasure of welcoming you back. With kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Good family resort

Posted Jan 24, 2017
Pros: Staff!
Location: If you want to stay in the resort, you can.There is plenty to do specially with kids... We explored near by towns.
Great staff. Nice facilities that is showing its age. Guests need to be advised about making reservations for eating in one of the restaurants since priority accommodations are given to "loyal/preferred guests". We had to wait over 2 hours to eat in the Mexican restaurant and an hour in another one. Number of empty and available tables but they wouldn't seat us. Not a fun a game to deal with when vacationing. Good food. Great drinks. If you are looking for an easy going and not so crowded resort, this is not the one.
Comment from Hotel Management
Jan 24, 2017 by Director General Ana Castro, Hotel Management
Dear Mr.M First of all, thank you so much for choosing our hotel Grand Palladium Vallarta Resort & Spa. We are glad that overall you enjoyed your stay with us. We want to apologize for the inconvenience that you experienced. Only Royal guests can make reservations for the different restaurants that we have. Various empty tables are for the guests that already reserved. We would like to apologize for this was a discomfort for you. Finally, thank you so much for your comment. It really help us to improve our services. We hope that you can consider coming back to our installations to change your perception of us. With kind regards.
2 out of 5
by A verified traveler

So much going for it, but bad food!

Posted Jan 13, 2017
We really wanted to love this place and it has so many things going for it; the surf break is right there, small private beach, rooms are nice and clean, staff and service are friendly, and the hotel is lovely. However, we just couldn't get past the poor quality of the food. The a la carte restaurants are kind of a joke because the food looks like it came from the buffet and spent an hour under a heat lamp and nothing seemed very fresh. Our last night, we ordered room service and our 12 year old son and I woke up with food poisoning the next morning. He was vomiting and weak, and spent our trip home in a wheelchair using a barf bag the entire time. If the food was better we could recommend this hotel, but unfortunately we can't.
Comment from Hotel Management
Jan 16, 2017 by Director General Ana Castro, Hotel Management
We are so sorry for what happened to your son, but I have to clarify that we follow strictly all international keys for safer food. Besides, monthly microbiological analysis is an establish tool in controlling the safety and quality of foods. We do not provide meals prepared previously, all our preparations are made daily and food conservation is our main interest. I am truly sorry for your son's illness, nevertheless, I have to underline the fact that we had a high occupancy during their stay and this kind of stomach symptoms did not surface in the rest of our guests that has been the most probable occurrence, in the case of poisoned food. Again, we are very sorry and if you want to tell us more about this you can email us so we can give you a better reply: asisgerencia.vallarta@palladiumhotelgroup.com Thank you so much.
4 out of 5
Recommended
for Everyone
by A verified traveler from nj

2nd Christmas vacation to grand palladium

Posted Jan 1, 2017
Surfboards and paddle boards were always available. We noticed there were more than last year during Christmas vacation. Entertainment/shows were great. Plenty of food choices - some of it at the buffet needed to be warmer/hotter. Love the mechanical bull also.
Comment from Hotel Management
Jan 2, 2017 by Daniel LOPEZ - ASSISTANT MANAGER, Hotel Management
Dear customer, Firstly, we would like to thank you for choosing our hotel Grand Palladium Vallarta Resort & Spa for such a special occasion as Christmas time, and for the time you spent to share your feelings on your stay. We are delighted that you had an amazing stay and that you enjoyed; we continuously work to make every guest’s holiday a great experience successful. Our entertainment Team are honored by your praises, and they are thrilled to know they could make your stay special. We look forward to having the pleasure of welcoming you back. With kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2016
Excellent stay.. perfect family resort.. really good food. All inclusive in true sense.. staff is the best part of this resort.. they are excellent host and di their best to make it an enjoyable stay.
Comment from Hotel Management
Jan 5, 2017 by Daniel LOPEZ - ASSISTANT MANAGER, Hotel Management
Dear customer, Thank you very much for your kind words about your vacation in our hotel Grand Palladium Vallarta Resort & Spa. We are delighted that you had an excellent stay and that you enjoyed; we continuously work to make every guest’s holiday a great experience successful. Our staff are honored by your praises, and they are thrilled to know they could make your stay special. We hope to have the pleasure of welcoming you again soon. With kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Pleasantly suprised

Posted Dec 1, 2016
Pros: Our room
Cons: All of the restaurants should be open for breakfast and lunch, not just dinner.
Location: surfing, other than that it is out of the way and you will need to taxi into Puerto Vallarta or do excursions if you want to leave the resort area
At check-in we were offered the option to upgrade to the 'penthouse' room 3302 (for $50 extra a night) and we were also given silver wrist bands for access to the royal suites section of the resort. I am so glad we did! The main thing I didn't like about this resort is the buffet is the only option for breakfast and lunch. The Royal Suites section has a nice restaurant that opened before the buffet and it also came in handy when we were tired of eating at the buffet.
Comment from Hotel Management
Dec 7, 2016 by Ana Castro, Hotel Management
Dear Charlotte I would like to thank you for your positive comments about the Palladium Resort. I really appreciate that you enjoyed your vacations. I will take note about your suggestions regards our food and beverage service. Best regards