Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
It was very good experience, beach and pools were great, food was delicious, the only thing to complain is the wifi which was too slow and with no connection in lot of areas including the room
Comment from Hotel Management
Aug 23, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us
3 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Resort was just like the reviews said.

Posted Aug 13, 2015
Pros: The bartenders and wait staff
Cons: Front desk
Location: The towns of Bucerias, Punta de Miata, and Soyulita are all worth seeing. If your feeling adventurous go to San José. Pretty church and good food.
This resort is an average resort. We arrived on July 21st and left July 27th. The hotel staff is friendly and the grounds are cleaned daily. We did not stay on grounds very often because we wanted to see the surrounding area. We ate breakfast in the morning (which was average) then did not return until night when we sat at the lobby bar and enjoyed drinks till bedtime. Our last night we ate at the Italian restaurant and the food was good. They only problem was my wife and I were exposed to ECOLI from something we ate or drank at that restaurant. It was a long night to say the least. The next morning my wife went to the front desk to tell the staff what we were experiencing and to our amaze they could careless. We were only making them aware, because we didn't want to see anyone else get exposed and get sick. They offered to call a Dr. but we were not interested in getting medically treated in Mexico. A few hours later we checked out and they acted like nothing had happened. Not a sorry, not a wish it didn't happen, and not I hope you feel better. NOTHING. We did leave on a bad note but the rest of the time we enjoyed. If your looking for a 5 star hotel with lots of amenities then this is not your place. If your looking for an average hotel with average food then this is your place.
Comment from Hotel Management
Aug 17, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us
4 out of 5
Recommended
for Everyone
by A verified traveler

Bonito hotel en Nuevo Vallarta..agrabale y entrete

Posted Aug 11, 2015
Pros: hotel a un lado de la playa..agradable, la comida variada, shows diferentes, pero buenos..personal del hotel muy amables, servicio muy bueno...si regr
Cons: Donde tienen los shows muy chiquito..aparte no se veia muy bien si te tocaba atras..estaria bien poner un escenario mas alto para ver. Mejor cambiarlo
Location: Agradable , comida variada, limpio...personal muy amable , muy servicial. Las actividades no estaban muy a la vista, al menos no nos dimos cta de ello
Hotal muy agradadable, un poco dificil de encontrar..señalamiento confuso...en el hotal habia rica comida y variada, a un lado de la playa...muy bonito.. El personal muy amable...todo muy limpio...la playa y servicio de la playa muy bien.. Diario nos vistaban unas mantarayas... Todos las mañanas.. Muy lindas iban y venian , ya que se iban ya nos podiamos meternos..el mar muy rico, calientito...en general todo estaba muy bien, rico y agradable...los shows estaban muy bien..diferentes que otros que hemos visto.. Muy divertito el de Star Wars y el de Karyoke...los dos muy buenos solo que el escenario no estaba muy adecuado.. Nos se veia muy bien si te tocaba atras.estaba chiquito el espacio y bajito... Nos se veia el show del magico...pero en general estaba bie... Diferente... Si regresariamos.. Estuvo muy bien bien .."..."..................""."..
Comment from Hotel Management
Aug 17, 2015 by Samba Vallarta, Hotel Management
Agradecemos sus comentarios son los que nos impulsa a crecer para brindarle el mejor servicio posible y a mejorar en nuestras areas de oportunidades y trabajaremos con los comentarios que usted muy amablemente nos compartio
1 out of 5
by A verified traveler from Chillicothe, illinois

Good looks...Looks can be deceiving though...

Posted Aug 4, 2015
Pros: NOTHING AT ALL! WORST EXPERIENCE!
Cons: EVERYTHING THEY CAN IMPROVE ON!
Location: Horrible location, have to get a taxi just to get everywhere cause the resort is buried in a section with all other resorts!
I thought the hotel was beautiful looking but my wife and I had a miserable time at the hotel. If you are going to Puerto Vallarta, I suggest first to stay on the Puerto side and not Nuevo Vallarta side as it is more run down by all the resorts...Second, if you happen to want the Nuevo Vallarta side, pick the RIU because Samba was terrible. The bed and sheets stinked. The service was terrible, food was awful, and it was very unorganized and ran...Yeh, it's all inclusive but they shut down the bars during certain times....Why? Think about it, to save some money. I thought it was the worst experience and my wife and I will NEVER go back there ever again!
Comment from Hotel Management
Aug 12, 2015 by Samba Vallarta, Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service and improve our areas of opportunity and work with the comments you very kindly shared with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Hola,una excelente opción para disfrutar las vacac

Posted Aug 3, 2015
Hola,una excelente opción para disfrutar las vacaciones.
Comment from Hotel Management
Aug 12, 2015 by Samba Vallarta, Hotel Management
Agradecemos sus comentarios son los que nos impulsa a crecer para brindarle el mejor servicio posible y a mejorar en nuestras areas de oportunidades y trabajaremos con los comentarios que usted muy amablemente nos compartio
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

Excellent stay at Samba Vallarta

Posted Jul 5, 2015
Pros: Hospitality, food quality, 3rd floor quiet room, beach.
Cons: If it would be possible, could you please add some Asian food on the menu, maybe, stir fried green beans with tofu, or broccoli with chicken?
Location: Samba is not ideal for public transportation, you'd need a car or taxi to go places. But it's great if you'd like a nice quiet vacation by the beach.
I'd like to thank so much the management and staff at Samba Vallarta for their great hospitality and excellent service. I was sick and asked for a quiet room at check-in and although my booking may not get me a 3rd floor, quiet room with a balcony, the staff at the reception desk were so kind and accomodating and gave me one. This helped me a lot and I totally appreciate it. All the other staff throughout Samba were very friendly and helpful. The food was healthy and tasted great. I love the variety of fresh fruit, the salar bar, most entries and the delicious (and not so salty) soups. Also the italian restaurant Venezia was very very good. I can't thank enough the ladies who worked hard to clean my room and their kindness and talents to make beautiful arts out of the towels to decorate our bed. The beach was really nice, with warm and clear water and gentle waves in the morning (the evening waves were harder). Overall, everything was great and I look forward to come back to Samba.
Comment from Hotel Management
Jul 8, 2015 by Rosario Flores , Hotel Management
We welcome your comments are what drives us to grow to provide the best possible service We look forward to serve you on your next Vacation
3 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Close to beach

Posted Jul 4, 2015
Pros: Pool and staff were very nice
Cons: Rooms need updated and refrigerators in them
Location: None
Nice stay most of the staff were very nice, rooms were not what we request and my room never got additional furniture as requested. Bathroom was very outdated and ceiling looked like there was mold growing.
Comment from Hotel Management
Jul 7, 2015 by Rosario Flores , Hotel Management
Thank You!!! Your comments are what drives us to grow to provide the best service possible; we really sorry not being able to fulfill all your requirements; we will look forward for you next visit and we hope to have the opportunity to serve you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Estado de México

Hotel agradable. Muy rica comida

Posted Jun 30, 2015
Fue muy agradable mi estancia ahi. Tiene todos los servicios. La comida y las bebidas son muy ricas.
Comment from Hotel Management
Jul 7, 2015 by Rosario Flores , Hotel Management
Agradecemos sus comentarios son los que nos impulsan a crecer para brindarle un mejor servicio. esperamos poder contar con su visita nuevamente.
4 out of 5
Recommended
for Everyone
by A verified traveler from Estado de Mexico

Cómodo y en la playa

Posted Jun 27, 2015
Tiene lo básico y es bonito pero podria mejorar el baño que tenía una gotera y humedad. Además nuestra habitación no tenia balcón y eso le restó comodidad
Comment from Hotel Management
Jul 7, 2015 by Rosario Flores , Hotel Management
Agradecemos sus comentarios son los que nos impulsa a crecer para brindarle el mejor servicio posible y a mejorar en nuestras areas de oportunidades y trabajaremos con los comentarios que usted muy amablemente nos compartio Esperamos poder contar su visita nuevamente.
3 out of 5
by A verified traveler

cerca de la playa

Posted Jun 27, 2015
Pros: en general si
Cons: ser mas tolerantes con la hora de salida
Location: antiguo pero bien conservado
llegamos mucho antes de la hora de entrada pero no fueron nada tolerantes para dejarnos pasar un poco antes. cobran si pierdes el brazalete 1,000.00 y las tarjetas de las toallas 350.00, . la salida es muy temprano a las doce si sales despues de esa hora te cobran igual 750.00. el personal muy atento pero la comida deberia ser mas varidada.
Comment from Hotel Management
Jul 7, 2015 by Rosario Flores, Hotel Management
Lamentamos no haberle podido satisfacer en la hora de su llegada agradecemos sus comentarios estos nos ayudan a identificar nuestras áreas de oportunidad. Esperamos poder contar con la oportunidad de volverlo a atender.
Comment from Hotel Management
Jul 7, 2015 by Rosario Flores, Hotel Management
Lamentamos no haberle podido satisfacer en la hora de su llegada agradecemos sus comentarios estos nos ayudan a identificar nuestras áreas de oportunidad. Esperamos poder contar con la oportunidad de volverlo a atender.