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Staff was great as always. Marc is always a pleasure to see, he is informative and remembers you if you have stayed multiple times.
Marc
Stayed 3 nights in Apr 2024
6/10 Okay
Jane, Paxton
Apr 14, 2024
Place seemed a little on the outdated side. Limited electric plugs, but also found mold in the shower. The toilet kept running. Reported it to the front desk who was very apologetic and took $20 off our bill ( which I wasn’t asking for).
What no one tells you is adjacent to the vacant property that separates you is Lounge 8IV. The BASS was bumping continuously from 7 PM until 3 AM on Good Friday. Otherwise the room was dated but comfortable. Bathroom could have used refinishing, rusty tub and standing water.
Cliff
Stayed 1 night in Mar 2024
6/10 Okay
Louise
Traveled with partner
Apr 11, 2024
Disliked: Amenities
Very overpriced for a very average hotel. We usually enjoy 5 star hotels for the same price we paid here. But maybe that's Expedia prices?
Great staff, fast food/restaurant options across street, grab & go snack options onsite, older property but still in good shape, shuttle from airport was quick
Property seems clean enough although there was trash in the garbage still from a previous desk. I also asked for more towels and never got them.
The customer service person at front desk was less than friendly. Just very “matter of fact”, barely even looked up at me when speaking.
Place was fine for the cheap price for the night. No pool, no dining. Had to walk across the highway to get food. But the food was great.
My husband had an adult cockroach crawl across his face while sleeping. He took the cockroach in a napkin downstairs to the front desk and they said they would issue a $50 refund. At check out this morning, my husband followed up with the new rep at the front desk regarding the refund and she advised we had to go through Expedia since that how we booked.
Arrived at the hotel 5 hours early (not their fault) but I ask a month ago about the possibility of a early check in. I was told that my room would not be ready until 3pm even though I saw a minimum of 60 guests checking out to go to the cruise port (which I had coming back from). It was only maybe 3 groups total at the facility trying to get a early check in and I highly doubt in a 5 hour span that 3 rooms were not available. Finally get checked in and room is soggy smells mildew ish,damp claimy and stinky. We had to walk to the local store and purchase cleaning products to get through the half a day.
The hotel staff was nice and attentive. I got in early but I was able to leave my bags and just take a walk around the immediate area. The hotel is right across the street from a shopping mall, so need to to worry if you forgot anything.
Our flight was late but still arrived by 9:00pm but the hotel cancelled our room. I feel that is inappropriate as we were flying. The fridge was loud and noisy. We had a handicapped suite so no storage in the bathroom. Food was disgusting.
Only stayed for one night, was told to call for shuttle. The shuttle never showed up after waiting two hours was told to find my own transportation from the air port.
Carl
Stayed 1 night in Mar 2024
4/10 Poor
Michelle
Mar 18, 2024
Michelle
Stayed 1 night in Mar 2024
10/10 Excellent
Kimberly
Traveled with partner
Mar 18, 2024
We really enjoyed our stay and we feel it was a very good value. We were able to store our luggage and our room was ready ahead of schedule. It was a good size and very clean and well appointed. Nice big bathroom. The bed was very comfortable. A variety of restaurants across the street. Free shuttle to the airport. We will definitely stay here again.