Ratings based on 834 Verified Reviews

3.6 out of 5
71% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Guaynabo, PR

Nice place, but unfriendly staff

Posted Nov 21, 2017
Room are clean, confortable beds. Breakfast included was coffee, instant chocolate, instant oatmeal, granola bars and muffins. If House keeping service is needed we have to pay for it, it was additional $10 fee. When you are on vacation who wants to make the bed, or take out the trash. House keeping ladies started a discussion in front of our room while we plan to exit.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Mercy, thank you for your feedback. We are pleased to know you stayed with us, but we are sorry for the inconvenience you experienced while here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Location is good.

Posted Nov 20, 2017
Not like in the pictures they show, have to improve in cleanliness. Has good location near shops and restaurants.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management , Hotel Management
Thank you for taking the time to review your stay with us. We are glad to read you had an overall pleasant visit and liked our location. Your feedback gives us the information we need to better serve our guests and is much appreciated. Our staff is committed to providing our guests the cleanest and most comfortable stay in town. We hope to be able to make it up to you for a future stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale

Excellent Receptionist

Posted Nov 20, 2017
The condition was very typical. We were only looking for one night stay prior to flying home. However, the receptionist went out of her way to make sure we had breakfast. We had to leave at 5am and bfast starts at 6am. Kudos to her. Def a valued employee. Every hotel should hope to have employees like her.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management , Hotel Management
Thanks for the outstanding review! We were delighted to read how much you enjoyed your stay and that our staff provided you with excellent service. Thank you for acknowledging our Front Desk staff for a job well done. We'll be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to ship port

Posted Nov 19, 2017
Pros: Close to ship port
Cons: See above
Location: Restaurants and Publix close by
You should show hotel phone number on my confirmation Had to get airport to look up number to call shuttle Should show that there is a shuttle. G C Adams
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
Thanks for taking the time to post your review. We are pleased you had a great stay at Extended Stay America and liked our convenient location close to many eateries. However, we apologize for the inconvenience you had. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Fort laudedale

Posted Nov 15, 2017
Staff is professional and friendly. Building is small. The room was okay. Need to schedule ahead of time if expecting shuttle services. Breakfast are packaged granola bar and muffins with coffee or tea.
Comment from Hotel Management
Nov 15, 2017 by Hotel Management, Hotel Management
Michelle, thank you for the feedback of your stay. We are happy to know that you liked our courteous associates and your room. However, we are sorry if any inconvenience was caused to you while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

17th Causeway Cruise Port Fort Lauderdale

Posted Nov 14, 2017
Pros: It's close to restaurants, shopping and other services. The staff make it great. Also, it's great to have a fridge, cooking facilities and laundry.
Cons: It would be great if there was a pool.
Location: The location is convenient for restaurants, shopping, other services. It is walking distance to many things, close to the beach and airport.
Great experience. The staff is helpful and friendly. They make you feel comfortable and are very accomodating and professional.
Comment from Hotel Management
Nov 14, 2017 by Hotel Management, Hotel Management
Joanne, thanks for the awesome feedback. We are thrilled to know our location was ideal for your needs and that you were impressed with our courteous associates. It was a pleasure to have you as our guest at Extended Stay America, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and confortable

Posted Nov 12, 2017
Friendly staff, very nice telmoerature at the room, clean. Privacy
Comment from Hotel Management
Nov 13, 2017 by Hotel Management , Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Anchor Point AK

Good choice near airport

Posted Nov 11, 2017
Pros: Location
Cons: Breakfast assortment
We had an early morning flight so chose a hotel near the airport. The staff was good and the bed comfortable, which is what we wanted. Our stay was less than a month after Hurricane Irma so the property still had construction going on. We had a rental car so it was easy to get to the god restaurants in the area. We would return here if we have another early flight from Ft. Lauderdale in the future.
Comment from Hotel Management
Nov 17, 2017 by Hotel Management, Hotel Management
Nona, thanks for evaluating your stay. We are glad to read you liked the comfort of our beds and that our location was perfect for your needs. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from South Florida

Needs help

Posted Nov 9, 2017
Will do in a pinch if necessary. Broken window, limited bathroom counter space. Thin walls.
Comment from Hotel Management
Nov 9, 2017 by Hotel Management, Hotel Management
Bill, thank you for your candid review, we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We value your feedback and hope you will give us the opportunity to host you again and provide you with the stay you deserve. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
Convenient to convention center and restaurants. Breakfast bar included coffee and muffins. Very courtesy staff
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
Thank you for sharing your gracious comments about your stay at Extended Stay America. We are thrilled to read you loved the convenience of our location and that the service provided by our courteous associates made your visit a memorable one. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, Hotel Management