Ratings based on 312 Verified Reviews

4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from r

Beach service

Posted Apr 9, 2017
Everything is great about our stay, the food, the staff, and the spa. However, the service at the beach was below average. They do not have a menu or fresh juice to drink. Only water and soda! Our neighbors were a bit noisy, but the hotel offered us to transfer to another quiet room! It was nice of them!
Comment from Hotel Management
Apr 18, 2017 by Hotel Management, Hotel Management
Dear Guest, Thank you for choosing to stay with us & for sharing your valuable feedback. We are glad you enjoyed a luxurious vacation. Thank you for your feedback about the service at the beach. We will surely take the same up with our team. Look forward to welcoming back to Goa.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Had a wonderful stay. Everything was great. Would highly recommend it.
Comment from Hotel Management
Apr 18, 2017 by Hotel Management, Hotel Management
Dear Guest, Many thanks for your kind feedback & appreciation. Look forward to welcoming you again
4 out of 5
Recommended
for Everyone
by A verified traveler from Delhi

Nice experience except one incident

Posted Apr 3, 2017
Pros: amenities, food, staff
Cons: Encourage guests to participate in daily planned activities
Location: close to airport
Everything about the property, staff, hospitality, food, amenities is excellent except for one thing which spoilt my taste in the end. The transport process back to airport is chaotic and needs a lot of improvement. First of all there is no guidance about where and which shuttle to board. After bill payment we moved towards the gates to figure out the shuttle and saw my luggage still lying outside near the lobby. There were several bell boys but were too busy to move our luggage to the shuttle bus. By the time someone started moving the luggage the shuttle started moving and left without us. Worse was when a staff from the lobby/transport started blaming us for coming late. When we told him that we were here atleast 10 min. before the shuttle left and how could we have sat in the shuttle when our luggage was still lying near the lobby, he became rude and told us to hire a cab. That's when I realized that once the payment is done we are on our own and would be subject to rude behaviour. Although after front desk intervention another shuttle was arranged but by that time the damage was done. I really want to forget this last incident which is like an ugly mark on my otherwise awesome vacation.
Comment from Hotel Management
Apr 18, 2017 by Hotel Management, Hotel Management
We are truly disappointed to read about your departure experience at our resort. We would like to assure you that this is definitely not the Park Hyatt service experience we aim to deliver to our guests. We hope to welcome you back to the resort again for a truly luxurious and personalised stay experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Beach Front Holiday

Posted Mar 17, 2017
We have just spent the last 10 days relaxing in Goa - it was fantastic! We did Yoga classes on the beach each morning, took private yoga classes every second day, experienced beautiful ayurvedic massages every second day and yoga meditation each evening. Walks on the beach were lovely and the resort loungers and swimming pools were great. Water sports were available on the beach but we didn't partake. We resort had everything you could want - food was fantastic, with several choices of restaurant to choose from. We loved dinning beach front and watching the sun set. Our room was great - good air conditioning a large room, bathroom and deck. It contained everything you could need. The resort even took care to minimise mossies - it sprayed/smoked everywhere every evening at 5.15pm. (we made sure to stay inside when this was happening, just in case there was something in the spray) We would recommend this resort.
Comment from Hotel Management
Mar 20, 2017 by Shobhit, Hotel Management
Thank you for sharing this great review about your stay with us. We hope to welcome you back to Goa soon.
2 out of 5
by A verified traveler from Delhi

Nice property, poor maintenance, terrible service

Posted Mar 15, 2017
As we climbed up the stairs to our cottage, I noticed the dirt and dust on the stairway, looked as though it hadn't been cleaned for ages. The dirt and dust was also present in the patio of our room. Calling the host and telling them to clean didn't help as the people who came to the room weren't passed on the instructions, and in our absence it looked like they just made the bed and went back. The AC did not work throughout our stay, calls to fix the problem were made each night at 6am and 3am as it destroyed out sleep. Every time the person who came in assured us that he definitely fixed the problem this time and the room will cool down in a couple of hours. At checkout the front desk did not even ask us how our stay went. The food selection for room service was very limited. But the property is beautiful. If only they could train their staff better. My first and last time at a Hyatt property.
Comment from Hotel Management
Mar 20, 2017 by Shobhit, Hotel Management
I am terribly disappointed to read about your experience. All the issues highlighted have been take up with the concerned departments for improvement on priority. We hope to welcome you back to Goa for a truly luxurious vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler from IN

Luxury on the beach

Posted Mar 14, 2017
Park Hyatt is a world in itself. I dare say with one of the top beaches in the world. What's more it's next to exclusive so. On crowds. Take your pick from sun bathing at the beach with drinks and foods finding their way to you, or have your fill of the huge swimming pool spread across literally a quarter of the property, loads of fun kids activities, golf greens, and an assortment of restaurants to choose from - or sit in the village square where you can get served from any of the restaurants of your choice. Rooms a luxurious and well appointed with a big sunken bath, well stocked mini bar and all the small luxuries you would expect in a five star. The place comes with a five star price tag too so would recommend it for those who intend to make the resort their focus. If you intend to spend most of your time sight seeing in Goa pick a more reasonably priced option.
Comment from Hotel Management
Mar 20, 2017 by Shobhit, Hotel Management
Thank you Shruti for this wonderful review. I have shared your encouraging words with my team. We hope to welcome you back to Goa soon.
5 out of 5
by A verified traveler

Excellent service and food - amazing resort!

Posted Jan 22, 2017 on Hotels
What an amazing resort! The property was beautiful, the food was awesome, and the service was some of the best I've ever had!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
Fantastic stay and lovely beach. Food was ok, not spectacular and a little pricey.
Comment from Hotel Management
Mar 2, 2017 by Shobhit, Hotel Management
Thank you for sharing your experience. We hope to see you back in Goa soon.
1 out of 5
by A verified traveler from london

2 star hotel advertised as 5 star! DO NOT STAY!!!!

Posted Jan 4, 2017
Dated bedrooms, with faulty electrics and plumbing Staff and poorly trained Management staff are on existant Prices are excessive Expect everthing to take twice as long as you would normally expect
Comment from Hotel Management
Feb 28, 2017 by Shobhit, Hotel Management
Dear Nav, We are truly disappointed to read about your experience. We hope to welcome you back to Goa soon for a truly luxurious and relaxing vacation.
5 out of 5
by Christopher

Paradise on Earth

Posted Dec 21, 2016 on Hotels
It was amazing paradise on earth.
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Thank you Christopher.