Ratings based on 178 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from a

Terrible service

Posted Jan 17, 2017
The service was horrible snotty front desk service and hotel fees that tske away your discount might as well pay full price and kept my points
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 29, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
3 out of 5
by A verified traveler

Trendy room updates are not always good!

Posted Oct 4, 2016 on Hotels
Overall the hotel was good. The room was nice and roomy. The hotel is updating the room decor and ours was obviously in process. They have replaced the door to the closet and bathroom with a "barn door" concept.............bad idea!! I was standing at the closet hanging clothing and my husband came out of the bathroom and pushed the "barn door" into me!! May look really cool on HDTV but not cool for the layout of the closet and bathroom for this hotel room!! Breakfast was fine - the fish fruit was actually fresh and good!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 30, 2016
Pros: The friendly staff seemed to be happy and cheerful. They always had a smile and kind word.
Cons: The bathroom could have a fan that would take out the moisture from a shower.
Location: Lake Michigan, shops, Saugatuck, State Parks, quilt shops, Fenn Valley winery, Nice restaurants,
We were greeted by a warm and helpful staff person to check us into the hotel. We enjoyed a King Size Bed with desk two chairs and a hassock. The bathroom was large and roomy. We had requested a first floor room. The breakfasts were good with a variety of choices. Juice, waffles, cereal, yogurt, warm food eggs, bacon, sausage french toast strips. We were pleased with the choices. We were happy with the cleaning of the room while we were staying there.
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Disappointed that the refrig was not working.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 26, 2016 on Hotels
2 out of 5
by A verified traveler

Very poor accomadation

Posted Sep 22, 2016 on Hotels
Toilet plugged, had to plunge it myself. TV damaged. AC not effective. Window loose.