Ratings based on 605 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Already planning our next trip

Posted Dec 9, 2017
We just came back from Puerto Vallarta. Staying at Secrets Vallarta Bay was probably the best decision we made. The resort is beautiful, the food is outstanding. You absolutely know you’re still in Mexico with all the beautiful decor and all the traditional spices and drinks. The resort is located just five minutes from downtown or you can even take a nice walk. We upgraded to the preferred guests, but other than a jacuzzi on our balcony, not sure we would pay for that upgrade again, because the resort itself is amazing. The only downside is the beach is ok, not a safe beach to swim at. Definitely going back!!
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Amazing place to stay

Posted Dec 3, 2017
We booked Secrets Vallarta Bay for our 40th wedding anniversary and it was the best choice ever! From being welcomed with champagne and a cool towel to the rooms being better than we expected. The food was excellent. So many small touches that really made out trip special, rose petals on the bed, the turn down service so very many things. The biggest thing i will always remember is the people. The staff really do care! I highly recommend the sunset dinner on the beach. Great food and great memories
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Another great stay at Secrets

Posted Nov 30, 2017
Cons: The public bathrooms, especially in the pool area were not kept as clean as they used to be. The house wine is undrinkable.
This is our fifth time at SVB and it won't be our last. The staff is beyond amazing and treat you like royalty. Although some things have declined slightly since our last visit, it in no way deterred from our enjoyment or will stop us from returning.
Comment from Hotel Management
Nov 30, 2017 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear wa Thank you for your comments, I do really apprecaite them and will share it with our staff to improve our pool areas, we will be more than happy to welcome you back once again at home and pamper as you deserve Cordially, Cesar Vega Social Media Coordinator eConcierge
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Absolutely great hotel.

Posted Nov 29, 2017
Super friendly and helpful staff. The service was amazing. Food is fantastic, high quality, especially the French restaurant. Beach is ok but it doesn't affect anything.
Comment from Hotel Management
Nov 30, 2017 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear julie I would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on expedia PartnerCentral. We look forward to have the pleasure of having you back home in the near future. Cordially, César Vega Social Media Coordinator eConcierge
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff make all the difference!

Posted Nov 21, 2017
We cannot brag about the staff enough, they were incredible! Luis was our server at the pool/beach every day and he absolutely made our vacation more enjoyable. His attentiveness and care are second to none! Gabriella was also amazing in the Lobby Bar in the evening. The facilities are very nice, the food was good, the weather was fantastic. We felt very safe and secure at the resort. The beach is not the greatest, but the view is lovely. The grounds are immaculate and they are constantly cleaning and making improvements. We can recommend Secrets without hesitation.
Comment from Hotel Management
Nov 26, 2017 by Cesar Vega eConcierge, Hotel Management
Dear Guest Thank you for your comments and for mentioning our employees, I will share with then as motivation to keep working harder. We hope to welcome people you recommend and pamper as they deserve. We hope to welcome you soon Regards, Cesar Vega Social Media Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Paradise!

Posted Nov 18, 2017
The all-inclusive resort was amazing. The staff were very friendly and most went out of their way to keep you happy, especially when tipping was involved. The only downfall was we were given incorrect tour information and this created issues with other things we had planned after the tour was to be finished. Unfortunately it doesn’t appear the dinner bookings or tour operators have time management as they were always late and we were just sitting around waiting. The bar staff were fantastic and the quality of food and drinks was second to none majority of the time. Would definitely come back with the knowledge we have now.
2 out of 5
by A verified traveler

Terrible food

Posted Nov 15, 2017
All 4 people in our group got sick from eating food at the resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great vacation

Posted Nov 14, 2017
Pros: Staff, pools, restaurants and food.
Overall it was great stay. Hotel, staff, restaurants and pools were just perfect. No bracelets policy, no reservations in restaurants, we tried all of them at nights and loved them all. Bars and drinks were very fine, pools are clean and well designed. To have an adults only part of the hotel is a very good idea and you can enjoy quiet and relax atmosphere. They have some shows around 9pm but after that there no live music and feels little boring and nothing to do. Timeshares tried at check in time and never bother after. Rooms are nice, comfortable bed, pillows. Balcony is small but good enough to sit and enjoy nice views. Room got a few minor issues, like some flushing light and not steaming Jacuzzi, reported first day but never got them fixed. Safety even never crossed our minds. 9 out of 10.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Beautiful and wonderful hotel

Posted Nov 10, 2017
Pros: Service and hotel quality
Cons: Keeping the beach vendors a little further away as they do pester you a lot to buy their stuff.
Location: The only activity we did was the Rythem's of the Night. Was OK at best. Didn't feel it was worth the $.
We had a wonderful time. Staff was wonderful. It is an all inclusive but don't forget to tip. That is how the service staff makes their money. They will reward you for it. We had non-stop beer (including Bud Lights) coming by simply showing them a little appreciation. Juan and Junior at the bar rocked it. Rooms were very nice. Spa was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler from corpus christi tx 78414

Great vacation

Posted Nov 1, 2017
Pvr is certainly my favorite place on earth. The secrets was excellent. The food was great and the service was Amazing . Two years in a row
Comment from Hotel Management
Nov 6, 2017 by Cesar Vega Social Media Coordinator e-Concierge, Hotel Management
Dear liz Thank you so much for your great comment, we hope to welcome you in a near future Cordially, César Vega Social Media Coordinator eConcierge