Ratings based on 1,845 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring

What a view!

Posted Aug 17, 2017
My entire experience at this Hotel was top notch! The facility, staff & location were perfect. I will be revisiting again.
Comment from Hotel Management
Aug 18, 2017 by General Manager Assistant, Hotel Management
On behalf of the Sheraton Family we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent visit to Puerto Vallarta. We look forward to have you back at Sheraton.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

The best hotel close to Puerto Vallarta's Malecon

Posted Aug 12, 2017
Pros: Everything: the staff was great, the location really good, the beds super comfortable, layout and grounds of the hotel were really, really beautiful.
Cons: No free wi-fi in your room, only in the lobby. Perhaps that's best though, keeps you off your device!
Location: Walking distance to the newly renovated Malecon. Couldn't get tired of that, so much to see and do along the Malecon.
We celebrated my friend's birthday last week at the Sheraton Buganvilia Resort. Walking distance to the newly renovated Malecon. We had an amazing view of both pools, the ocean and the beautiful hotel grounds. The staff couldn't have been nicer and more attentive. The beds were really, really comfortable. We were lucky to have several thunder and lightening storms and loved vacationing with Mexican nationals and their beautiful families (this was the first week of August). I would highly recommend this hotel.
Comment from Hotel Management
Aug 14, 2017 by General Manager Assistant, Hotel Management
Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We look forward to have the pleasure of hosting you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from NV

Beautiful View

Posted Aug 12, 2017
I booked a ocean view with a porch which I was diassapointed in because it's on a lower level & you could hardly see the ocean so I went down to the front desk to ask for a higher level & the receptionist was super helpful & moved us up to an amazing view of the beach (no porch) but I did not mind because it was perfect on level 21 free of charge. The room was very clean, bed was super comfortable. The only down side is the beach it's full of rocks & pebbles which aren't comfortable under the feet & the beach chairs were not close by the water either. Overall we had a great stay 4/5.
Comment from Hotel Management
Aug 12, 2017 by General Manager Assistant, Hotel Management
Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We look forward to have the pleasure of hosting you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Good location and nice staff overall. Only problems were the pool temperature was way too hot (more like a hot tub) and hotel concierge trying to sell timeshare. When I made my reservation theough Expedia, I was bodied I would get a $10 gift card with mynreservation. When I tried claiming the gift card ipon arrival, I was rudely told that I could only get it if I attended a 90 min. Metring (time share sale).
Comment from Hotel Management
Aug 5, 2017 by General Manager Assistant, Hotel Management
Thanks Liz for choosing Sheraton as your host and taking the time to share your experience with us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve.
3 out of 5
by A verified traveler from houston texas

Rocky Beach

Posted Jul 26, 2017
The Hotel staff were great and the rooms were very nice. The beach is full of rocks, not kid friendly.
Comment from Hotel Management
Jul 27, 2017 by Asistente de Gerencia General, Hotel Management
Dear Ang We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We sincerely look forward to welcome you back on a future occasion
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Nice hotel... close to the beach!

Posted Jul 17, 2017
Close to the beach just a few steps away.. Awesome happy hour at the pool... Good food... you always have something to do at the hotel... Your only a 15 min walk from downtown... some much to do around the area where the hotel is located at...
Comment from Hotel Management
Jul 17, 2017 by SocialM , Hotel Management
Greetings Viridiana, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at our resort. We were delighted to know that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel beach in the front nice pools

Posted Jul 9, 2017
Great hotel only the check in process was lengthy the room was not ready with 1 king bed until 450 pm we got there at 4sh
Comment from Hotel Management
Jul 11, 2017 by SocialM , Hotel Management
Greetings Tanya, Thank you for taking the time to write and share your recent experience at our resort. We truly appreciate your overview since this allows us to know our highs and lows in order to improve our service levels. We look forward to welcome you back to provide you the memorable stay that you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Nice hotel walking distance to Malecon

Posted Jul 5, 2017
Cons: Adjoining beach isn't very nice, full of pebbles, hard to walk on, lots of large rocks, can't really go into water. Good beach is Los Muertos.
Location: Walking distance to Malecon, Old Town, shops and restaurants. Bus stop is at the entrance of the property, very convenient.
Very comfortable bed and pillows, spacious room with ocean view, large pool, excellent gym, tennis courts, very friendly and helpful staff, variety of food options good for both meat eaters & vegetarians. Peddlers selling their wares aren't allowed on hotel property and must stay on the beach, so it's nice not to be bombarded every few seconds like you are if laying on the beach. But they are there in a designated area that you can go to them to look at anything you might be interested in buying: henna tattoos, hair braiding, jewelry, blankets, scarfs, wraps, horseback riding, various off-site experiences such as swimming with dolphins, zip line, snorkeling, etc...
Comment from Hotel Management
Jul 6, 2017 by SocialM , Hotel Management
Greetings Carla, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at our resort. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Your feedback has been shared to the team as a motivation to keep up our work. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.
3 out of 5
by A verified traveler

Posted Jul 3, 2017
Room was not ready upon arrival, waited 2hours after regular check in time
Comment from Hotel Management
Jul 6, 2017 by SocialM , Hotel Management
Greetings, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2017
It was fine. Older property. Food at hotel, just okay. Pool and pool bar were nice. Beach too rocky to enjoy. Other properties had nicer beaches, softer sand. They need to do something about sound in their rooms. So hard to sleep as you can hear everyone and everything. Super annoying.
Comment from Hotel Management
Jul 6, 2017 by SocialM , Hotel Management
Greetings, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.