Ratings based on 1,858 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great price, construction noise

Posted Sep 24, 2017
Pros: the pool, bar pool, room location
Cons: clean hallways more often/check them - there was a spilled drink for most of the day outside of our room
Location: downtown, beach,...great location
I had a wonderful experience, it was well worth the price especially during the low tourist season in September; however, there was construction during the day in the room above me. We did not let the staff know because we were rarely in our room during the day.
Comment from Hotel Management
Sep 25, 2017 by General Manager Assistant, Hotel Management
We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.
2 out of 5
by A verified traveler

Hotel Stay

Posted Sep 18, 2017
The Hotel was very central and since it's part of the Sheraton Chain I expected it to be very nice. The lobby was great Check in took a little longer that usual. All was good when we arrived. We went to our rooms and got ready to hit the pool/. Once we got to the pool we notice all the noise outside looked up and to our surprise the entire floor one level abo0ve us was under construction. It would have been nice if at the time of booking we would have been advised or at the time of arrival. No one took the time to say anything. We were woken up every morning to loud noise around 9:00AM. You are on vacation and wanting to sleep in after staying out late and you can't due to the noise level.. I am working with Expedia hoping to get some compensation for the inconvenience. I would have chosen another place if we would have been advised of the hotel situation. Will probably not be staying at the place in the future..
Comment from Hotel Management
Sep 20, 2017 by General Manager Assistant, Hotel Management
On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. Please receive our apologies for falling short of your expectations.It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chula Vista

Great location near downtown

Posted Sep 18, 2017
Nice Pools but beach it's not pretty Food at restaurants is great
Comment from Hotel Management
Sep 20, 2017 by General Manager Assistant, Hotel Management
On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. We look forward to have you back at Sheraton, your home in Puerto Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler from portland Oregon

Beautiful resort on the beach

Posted Sep 12, 2017
It is a beautiful resort. The staff is extremely friendly and helpful. It is within walking distance of malecon. No shortage of things to do and see. I highly recommend staying there.
Comment from Hotel Management
Sep 13, 2017 by General Manager Assistant, Hotel Management
Thank you for choosing the hospitality of Sheraton, and for taking the time to write a review about your recent experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from winnetka, California

Posted Sep 1, 2017
Warm security for ours children, Excellent service.
Comment from Hotel Management
Sep 4, 2017 by General Manager Assistant, Hotel Management
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sheraton.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Aug 31, 2017
Upon arrival it was awesome. Staff was real nice. Just when we were trying to check in the Sheraton Buganvillas Resort. A promotor by the name of Martin approached us to try and sell as a package deal of things to do in Puerto Vallarta The catch was we had to attend some kind of seminar the next day in the morning. Let me remind you we had a long trip layovers with a young child trying to just get to room to relax but he was persistent and kept pushing. We kept telling him we just wanted to go to our room to just relax. We finally gave in and set down and listen to what he had to say. After a while we total let us go to her room and think about it he didn't look too happy but he let us leave. Overall it was a beautiful experience beautiful resort staff was very friendly and helpful. if you're just going there to relax watch out from the salesman.
Comment from Hotel Management
Sep 2, 2017 by Social Media, Hotel Management
Greetings traveller, We appreciate the time that you have invested on writing an overview of your stay with us. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Redondo Beach, CA

Love the pool

Posted Aug 29, 2017
We had a wonderful time there! The room we had was upgraded and beautiful. Love that it was an adult only floor. Beware of the timeshare sales people who try to pull you right off the bat when you check in. They're rude if you say no. Other than that it was lovely!
Comment from Hotel Management
Aug 29, 2017 by General Manager Assistant, Hotel Management
Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We have taken note in our opportunity areas kindly mentioned on your overview. We sincerely look forward to welcome you back on a future
5 out of 5
Recommended
for Everyone
by A verified traveler from santa fe nm

Great hotel not very friendly staff

Posted Aug 24, 2017
I loved the stay her hotel is beautiful and very comfy the only reason I gave 3 stars to staff was because they were not friendly I felt like they treated you like they saw you. If peaoe were not dressed with expensive clothing and jewelry you were looked as if you were lost in their world 🌎.
Comment from Hotel Management
Aug 24, 2017 by General Manager Assistant, Hotel Management
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sheraton. Thank you for sharing your feedback with us. all the comments are very important for us. And we take note about your suggestions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spring

What a view!

Posted Aug 17, 2017
My entire experience at this Hotel was top notch! The facility, staff & location were perfect. I will be revisiting again.
Comment from Hotel Management
Aug 18, 2017 by General Manager Assistant, Hotel Management
On behalf of the Sheraton Family we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent visit to Puerto Vallarta. We look forward to have you back at Sheraton.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

The best hotel close to Puerto Vallarta's Malecon

Posted Aug 12, 2017
Pros: Everything: the staff was great, the location really good, the beds super comfortable, layout and grounds of the hotel were really, really beautiful.
Cons: No free wi-fi in your room, only in the lobby. Perhaps that's best though, keeps you off your device!
Location: Walking distance to the newly renovated Malecon. Couldn't get tired of that, so much to see and do along the Malecon.
We celebrated my friend's birthday last week at the Sheraton Buganvilia Resort. Walking distance to the newly renovated Malecon. We had an amazing view of both pools, the ocean and the beautiful hotel grounds. The staff couldn't have been nicer and more attentive. The beds were really, really comfortable. We were lucky to have several thunder and lightening storms and loved vacationing with Mexican nationals and their beautiful families (this was the first week of August). I would highly recommend this hotel.
Comment from Hotel Management
Aug 14, 2017 by General Manager Assistant, Hotel Management
Thank you for choosing Sheraton name as your host and taking the time to share your experience with us. We look forward to have the pleasure of hosting you back in the near future.