Ratings based on 700 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Nov 17, 2017
Comfortable bed, great breakfast!! Friendly staff, walls seemed a bit thin but they were remodeling.
Comment from Hotel Management
Nov 20, 2017 by Surina, Hotel Management
Hello Jamie, we are so glad to hear that you had a great stay with us! We really hope that you will come back and visit us again.
3 out of 5
by A verified traveler from Texas

Lost Reservation

Posted Nov 13, 2017
Pros: Close to food
Cons: Intelligence of staff. It is obvious, someone messed up....
Location: eat
Our school was taking 16 students to Indianapolis for a convention/performance. We booked 6 rooms through Expedia and received confirmation. We even called the hotel the night before we left to confirm and verify credit card to be used. Once arriving at midnight, we were told we only had reservations for 1 room. Two hours later we decided to cancel our Expedia and just pay for 6 rooms at that hotel. We then had to find reservations for another hotel and move our stuff for out final night of the trip. The staff at this hotel, although in the long run were not terribly rude, we found to be lacking in motivation to determine cause of problem or solve. It took the young lade almost 45 minutes to finally check us in, as she did everything by hand.... who does this now days? Also our equipment trailer was broken into at this hotel. I would not recommend.
3 out of 5
by A verified traveler

Posted Oct 10, 2017
Pros: Staff
Cons: Air out rooms better.
Staff was nice. Breakfast was surprisingly good. The room smelled and a/c cover was damaged.
Comment from Hotel Management
Oct 26, 2017 by Surina, Hotel Management
Dear Guest, we will be sure to provide any necessary coaching needed in regards to your review. Thank you for taking the time to let us know about our staff and our breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy excess

Posted Oct 9, 2017
Slow checkout other than that very good.clean rooms decent breakfast
Comment from Hotel Management
Oct 23, 2017 by Surina, Hotel Management
Hello Dear Guest, We are glad that you enjoyed our rooms and breakfast. We hope that we can accommodate you again soon in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Nice hotel, beds were comfortable. Bathroom floors could use some serious cleaning.
Comment from Hotel Management
Oct 23, 2017 by Surina, Hotel Management
Dear Guest, thank you for letting us know how your stay went. We appreciate your suggestions. We are glad that you enjoyed our amenities.
4 out of 5
by A verified traveler

Great layout! Friendly staff. A loud a/c.

Posted Oct 2, 2017
Great layout to the rooms on top floor. Spacious as 2 rooms were merged into a suite with french doors in between. It had two complete bathrooms!! Nice for a family with a teen. One disadvantage was room 607 had a loud air handler. I always bring gun muffs when I travel since I'm a light sleeper. So I was able to sleep through it. Nice breakfast bar. Staff was friendly.
Comment from Hotel Management
Oct 13, 2017 by Surina, Hotel Management
Hello Dear Guest, Thank you for letting us know about your room. Rest assured we have already inspected it. We are glad to know that you had a great stay and that you enjoyed our amenities. We hope that you will visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

OK but needs a little work.

Posted Sep 26, 2017
Stay was OK. Great breakfast. But door to room did not close right, required a good shove to open or close. It is hard to believe that the cleaning staff did not know this. The front desk took note of the problem to fix it. Also the electronic room keys worked poorly. I had to keep trying to get them to work.
Comment from Hotel Management
Oct 1, 2017 by Surina, Hotel Management
Hello Peter, sorry to hear you had trouble with the door to access your room. We were able to fix it the day you informed us. Thank you for complimenting your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Long trip

Posted Sep 21, 2017
Nice to find a place last minute that was very clean and comfortable.
Comment from Hotel Management
Oct 1, 2017 by Surina, Hotel Management
Hello Dear Guest, we are happy to be of service to you and that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California.

Close to food and stores.

Posted Sep 6, 2017
The room was clean,but unfortunately It smelled like smoke which I hate. I called front desk and she was very helpful and apologized. She Immediately changed our room and it smelled cleaner. The breakfast was quite tasty and we were not disappointed. Close to Walmart, Fwy, gas station and a few fast food restaurants. No extra fee for parking our car. We would use them again .
Comment from Hotel Management
Oct 1, 2017 by Surina, Hotel Management
Hello Dear guest, Im glad to hear that my front desk staff was able to help you quickly with your request. Thank you for complimenting our location and your stay. We hope that you will visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Convenient

Posted Aug 29, 2017
My stay was very pleasant and the location was perfect for my trip needs.
Comment from Hotel Management
Oct 1, 2017 by Surina, Hotel Management
Hi Daryl, thank you for choosing us as a place to stay and rest. We hope that we can again accommodate you.