Ratings based on 649 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Cincinnati, OH

Owner who cares about $, not customer service

Posted Aug 21, 2017
Pros: Rooms were not bad.
Cons: Staff communication.
Upon checking in, our group asked if a hold on funds would be made if using a debit card for the reservation. We were assured three times that there would be no hold on funds so the debit card was used for the reservation instead of a credit card. Later that evening, we discover that $1400 (twice the cost of the room) was held on the card and was not accessible. This was quite frustrating as our friend was planning to use that money for the three days at the GenCon gaming convention, but it was all frozen in his account by La Quinta. We requested that the hotel fixed the hold and were told "you should have read the terms and conditions of your rental agreement" instead of trying to fix the problem. They informed us that the owner was out of the country and couldn't be reach (or bothered), so nothing could happen. Finally when the owner responded, he informed us that there was nothing he could do and that we needed to pay for the room in full. No apology, no refund, not even a free bottle of water. Do yourself a favor and avoid this place because they are only there to get your money.
1 out of 5
by A verified traveler from oahu

Posted Aug 17, 2017
Room had hair in the bathroom, cigarette ash on the counter by the window, tub had accumulated stains, the faucet in the shower was coming off. Strong water pressure. Amenities soap, shampoo, lotion, etc were limited. Just a bar of soap, a target brand shampoo and conditioner 2in 1 Pantene and hair dryer. Hot iron was not available. The bed was awful!!!!! I'm not sure what happened but it was a cheap mattress. Didn't sleep at all. My advice go to Hampton Inn near the steak and shake in Indianapolis. The beds were so comfortable! The place was nicely decorated, comfortable very clean. Unfortunate we had to waste money here but grateful Expedia let us cancel out second night at La Quinta.
Comment from Hotel Management
Aug 22, 2017 by LQ Customer Care, Hotel Management
Dear Lvlyleo, Thank you for your feedback of your recent stay with us. We understand you were unhappy with the with your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again. Respectfully, Lacey LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Illimois

Nice hotel near expressway.

Posted Aug 17, 2017
We stayed at La Quinta for 2 nights and found it to be clean and comfortable and convenient for car travel to downtown Indianapolis. The free breakfast had a pretty good selection. The hotel environs are not very walkable, but there are several fast food restaurants nearby.
Comment from Hotel Management
Aug 18, 2017 by Surina, Hotel Management
Hi Steve, we are so glad to hear you enjoyed your stay with us and that you liked our breakfast selection. We hope that you will visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

needs updated

Posted Aug 17, 2017
Secured door was propped open and rooms needs updating. Musty smell and sagging mattress. AC didn't work real well in the room.
Comment from Hotel Management
Aug 18, 2017 by Surina, Hotel Management
Hi Jo, Thank you for leaving this review. We will be sure to share it with our staff in order to improve. We hope that you will visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Nice room, will use this hotel again next time I'm in town
Comment from Hotel Management
Jul 31, 2017 by Surina, Hotel Management
Thank you for your feedback. We will be happy to accommodate you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, Ky.

Decent for the price

Posted Jun 24, 2017
Pros: Easy access to and from the freeway. Decent for the money. Breakfast included.
Cons: Bathtub needs mold removed. Don't understand how the bathroom can be cleaned without removing black mold from the top corner of the bathtub.
Location: Plenty of restaurants, Kroger for groceries etc., Walgreens, a little of everything close by.
Very close to the freeway. Lots of restaurants, Kroger for groceries etc., Walgreens, a little of everything close by.
Comment from Hotel Management
Jul 10, 2017 by La Quinta Inn and Suites Management Team, Hotel Management
Hello Jones family, Thank you for taking the time to leave such a detailed review about your stay. Rest assured we have shared all your comments with our staff and will be correcting what is needed immediately. Glad you enjoyed our location, breakfast and easy access to the freeway. We hope you will visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Posted Jun 13, 2017
Cons: The hotel is a bit dated.
An enjoyable stay at the hotel, although the noise from the motorway kept us awake some nights. it was also impossible to sit round the pool for any length of time due to the the traffic noise.
Comment from Hotel Management
Jun 15, 2017 by La Quinta Inn and Suites, Hotel Management
Hello, we are glad to hear you had an enjoyable stay with us at La Quinta Inn and Suites Indianapolis South. We are currently in the process of making interior/exterior changes in the hotel with the help of a design team. So by the end of the year the hotel will look quite different.
2 out of 5
by A verified traveler

Looks updated, but has some issues

Posted Jun 5, 2017
And at first glance the room looked nice. However we found a pair of old socks in the room. The AC unit shuts off every few minutes to not overload the power or something like that (there was a sign on the unit). So the room took a long time to cool down. The units were set to off when we walked in. The second ac unit had buttons that only worked half the time. So changing the temperature was a pain. The temperature control in the shower didn't work well. To top it off i'm guessing the hotel allows pets, which is fine. However, a trailer pulled up. Proceeded to unload and haul 20 ferrets in the hotel and up the elevator. The smell was intense.
Comment from Hotel Management
Jun 9, 2017 by La Quinta Inn and Suites, Hotel Management
Hi Josh, Thank you for taking the time to provide this information and your understanding towards our pet policy. It is our goal to be welcoming to our guests with pets without causing any issues with our other guests. I apologize that this experience does not meet your expectations. Please reach out to us with more information on your stay with us. Your feedback will help us improve.
3 out of 5
by Jim

This traveler left a rating score only Posted May 24, 2017 on Hotels
4 out of 5
by A verified traveler

Posted May 23, 2017 on Hotels
THERE WAS ONLY ONE COMPLAINT THAT I WOULD LIKE TO ADDRESS, THE BREAKFAST STAFF .THE 2 LADIES THAT TOOK CARE OF BREAKFAST MUST HAVE BEEN THE MOST UNFRIENDLY WOMAN I HAVE EVER ENCOUNTERED AT A HOTEL. I ASKED THE ONE A QUESTION ABOUT THE WAFFLE BATTER AND SHE WAS VERY SHORT WITH ME, AND WHEN THE BREAFAST WAS OVER, THEY JUST RIPPED EVERYTHING AWAY IN SUCH A HURRY, LIKE THEY WERE LATE FOR A PLANE OR SOMETHING, TURNED THE TV OFF RIGHT IN FRONT OF US AS WE WERE FINISHING UP OUR BREAKFAST, WE FELT LIKE WE SHOULD TAKE OUR FOOD AND LEAVE, VERY VERY RUDE.... AS FOR EVERYTHING ELSE IT WAS VERY GOOD. I WOULD HAVE THINK ABOUT STAYING AGAIN, UNLESS I WASNT PLANNING ON EATING BREAKFAST (THOSE WOMAN MADE US FEEL LIKE WE WERE A PAIN. )
Comment from Hotel Management
Jun 15, 2017
Hello, Im sorry to hear about this situation that happened while you stayed with us. We have definitely addressed this with our kitchen staff. In no way should you have felt rushed and rest assured we have taken the proper steps to correct this situation. I am glad to hear that you enjoyed everything else. We do hope that you will give us another chance to prove that our goal is to provide you with the best stay and experience here at La Quinta Inn and Suites Indianapolis South.