Ratings based on 711 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 4, 2017
Beds were comfortable. Hotel was clean and breakfast was great
Comment from Hotel Management
Dec 6, 2017 by Surina, Hotel Management
Hello Shannon, Thank you for complimenting your stay with us. We are glad that you had a great time and we look forward to your next visit.
2 out of 5
by A verified traveler from chicago

Threadbare.

Posted Nov 28, 2017
Not quite the Bates Motel, but you can see it from there.
Comment from Hotel Management
Dec 2, 2017 by Surina, Hotel Management
Hello James, Im sorry to hear your comments regarding our hotel. We work hard to improve every day and to provide the best possible stay for all our guests. Currently our hotel is going through some changes in our interiors/exteriors with the help of a design team, so soon you should come back and give us another chance. We would really look forward to giving you an exceptional stay.
2 out of 5
by A verified traveler

Noisy

Posted Nov 27, 2017
The hotel is right up against the busy highway. It is going through a remodeling. Needs it.
Comment from Hotel Management
Dec 2, 2017 by Surina, Hotel Management
Dear Guest, we are making changes to our interiors/exteriors with the help of a design team and soon there will be great upgrades available for all our guests. As for being close to the highway we chose our location to provide convenience to many of our guests that need to be close to downtown Indianapolis. We hope that you will visit us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Nov 17, 2017
Comfortable bed, great breakfast!! Friendly staff, walls seemed a bit thin but they were remodeling.
Comment from Hotel Management
Nov 20, 2017 by Surina, Hotel Management
Hello Jamie, we are so glad to hear that you had a great stay with us! We really hope that you will come back and visit us again.
3 out of 5
by A verified traveler from Texas

Lost Reservation

Posted Nov 13, 2017
Pros: Close to food
Cons: Intelligence of staff. It is obvious, someone messed up....
Location: eat
Our school was taking 16 students to Indianapolis for a convention/performance. We booked 6 rooms through Expedia and received confirmation. We even called the hotel the night before we left to confirm and verify credit card to be used. Once arriving at midnight, we were told we only had reservations for 1 room. Two hours later we decided to cancel our Expedia and just pay for 6 rooms at that hotel. We then had to find reservations for another hotel and move our stuff for out final night of the trip. The staff at this hotel, although in the long run were not terribly rude, we found to be lacking in motivation to determine cause of problem or solve. It took the young lade almost 45 minutes to finally check us in, as she did everything by hand.... who does this now days? Also our equipment trailer was broken into at this hotel. I would not recommend.
Comment from Hotel Management
Nov 20, 2017 by Surina, Hotel Management
Hello Charlotte, Im very sorry to hear that this was your experience staying here. We do not know why your reservations weren't all pushed through into our system. We have definitely provided coaching to our staff so that they can be efficient when handling situations when the servers between us and Expedia are not communicating properly. As for your trailer incident, there was someone in the area that unfortunately was targeting hotel parking lots. Several hotels in the area were hit.The police have caught the person responsible and we have not had an issue since. It is not the norm and I do apologize this happened to you during your stay. Although we cannot change the outcome of your stay, we really do hope that you would give us another chance to show you we have improved and that we would really look forward to accommodating you.
3 out of 5
by A verified traveler

Posted Oct 10, 2017
Pros: Staff
Cons: Air out rooms better.
Staff was nice. Breakfast was surprisingly good. The room smelled and a/c cover was damaged.
Comment from Hotel Management
Oct 26, 2017 by Surina, Hotel Management
Dear Guest, we will be sure to provide any necessary coaching needed in regards to your review. Thank you for taking the time to let us know about our staff and our breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy excess

Posted Oct 9, 2017
Slow checkout other than that very good.clean rooms decent breakfast
Comment from Hotel Management
Oct 23, 2017 by Surina, Hotel Management
Hello Dear Guest, We are glad that you enjoyed our rooms and breakfast. We hope that we can accommodate you again soon in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Nice hotel, beds were comfortable. Bathroom floors could use some serious cleaning.
Comment from Hotel Management
Oct 23, 2017 by Surina, Hotel Management
Dear Guest, thank you for letting us know how your stay went. We appreciate your suggestions. We are glad that you enjoyed our amenities.
4 out of 5
by A verified traveler

Great layout! Friendly staff. A loud a/c.

Posted Oct 2, 2017
Great layout to the rooms on top floor. Spacious as 2 rooms were merged into a suite with french doors in between. It had two complete bathrooms!! Nice for a family with a teen. One disadvantage was room 607 had a loud air handler. I always bring gun muffs when I travel since I'm a light sleeper. So I was able to sleep through it. Nice breakfast bar. Staff was friendly.
Comment from Hotel Management
Oct 13, 2017 by Surina, Hotel Management
Hello Dear Guest, Thank you for letting us know about your room. Rest assured we have already inspected it. We are glad to know that you had a great stay and that you enjoyed our amenities. We hope that you will visit us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

OK but needs a little work.

Posted Sep 26, 2017
Stay was OK. Great breakfast. But door to room did not close right, required a good shove to open or close. It is hard to believe that the cleaning staff did not know this. The front desk took note of the problem to fix it. Also the electronic room keys worked poorly. I had to keep trying to get them to work.
Comment from Hotel Management
Oct 1, 2017 by Surina, Hotel Management
Hello Peter, sorry to hear you had trouble with the door to access your room. We were able to fix it the day you informed us. Thank you for complimenting your stay.