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Reviews of Motel 6 Indianapolis, IN - Southport

2 out of 5
Motel 6 Indianapolis, IN - Southport
4345 Southport Crossing Way, Indianapolis, IN

Reviews

6.6
Rating 10 - Excellent. 209 out of 997 reviews" "
Rating 8 - Good. 263 out of 997 reviews" "
Rating 6 - Okay. 238 out of 997 reviews" "
Rating 4 - Poor. 154 out of 997 reviews" "
Rating 2 - Terrible. 133 out of 997 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Delbert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off of the interstate. Very easy to get to.
Stayed 1 night in Apr 2024

8/10 Good

Joseph, Pentwater

Traveled with partner
Liked: Cleanliness, staff & service
Outside doors had no locks. I walked in the back without using a coded card at 11:00 at night.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Joseph, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Harold

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Room is needing essentials like ironing board, flat iron. Staff isn’t very accommodating with late check outs.
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 20, 2024
Hi Harold, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Briley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are so kind and accommodating.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Briley, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Briley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Briley,Thank you for the amazing review!Maz K.#Team6

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Feb 23, 2024
Hi Heather,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Becky,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people very quiet and good place to rest
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Steven,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Dawt

Liked: Cleanliness, staff & service, room comfort
Great stay.
It was great. However, it could be better.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi DawtThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing... Me and my best friend just needed a night away from everyone... The eve/night front desk receptionist JOANIE was wonderful... So friendly... I would recommend this hotel to anyone... JOANIE IS AWESOME ... So is the rest of the staff Ms.Dee as well...
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Day manager very helpful , very nice, wonderful woman .. will definitely go back and stay there again
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel staff very nice. Room was very basic. No where to hang cloths or coat. No coffee in room and only chairs to sit in were hard wooden school like. Heating unit was extremely noisy. Was not able to sleep much.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 27, 2023
Hi Teresa,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Guylvens

Liked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Jodie

Disliked: Cleanliness, staff & service, property conditions & facilities
Smells like cat piss and flooring nasty!! Beds were awful!
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service
I was fasley accused of an incident that happened 3 ,yrs,ago at another hotel. I was apolgized to by the corp who fasley accused me. Mistaken identity. I was denied my stay. I had to make reservation at another hotel. I had the hotel managers yell at me like i was a child over the incident which tbey knew nothing about. I was so upset and embarrassed in front of others who witness this manager. Her husband had to force her to the bk room. Childess of her action.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Monica,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous
Was not allowed to check in
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Travis,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Siarhei

Stayed 1 night in Oct 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
A couple residents had dogs that barked several times at latte hrs but no big deal. Staff and facilities are very nice
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Brent,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Tiana

Stayed 1 night in Aug 2023

6/10 Okay

Robin

Liked: Cleanliness, staff & service
It’s what you’d expect. Quite a few people there had pets. Staff was very nice. Room smelled a little smoky. It was definitely what I expected for the price.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Robin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Steve

Liked: Staff & service
Disliked: Cleanliness
The people running the facility were great and very nice to deal with. This is a pet friendly facility, which I am okay with. However, it is very hard to get past the overpowering smell of cat urine in the hallways. It was almost to the point that I felt I needed to hold my breath when I left the room, until I got outside. Would not stay here again.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Steve,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
The hotel was very dirty. The floor in my room was very dirty. The table had rings on it where it hadn't been wiped down. The bathroom sink was clogged, toilet seat broken. I didn't stay, I left and found another place to stay.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tamara

Stayed 1 night in Jul 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Brian

Traveled with partner
Elevator not working. No coffee in the morning as they only had enough coffee for 1 pot. Hair dryer not working. Staff was nice.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 2, 2023
Hi Brian,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Justin

Stayed 3 nights in Jul 2023

6/10 Okay

Vicki

Traveled with family
Disliked: Cleanliness, property conditions & facilities
For the price I didn't think it was worth it. People were loud at all hours, people smoking pot in the parking lot, animal hair all over the comforter, it smelled like I can't describe. If I could've cancelled the reservation after I walked into the lobby I would have.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Vicki,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Fireworks going off in parking lot hitting cars till 2 AM sounded like gun shots. Scaring us and our dog for 2 hours. The hotel did not offer to take money off our stay. The room was mussty smell and stunk like urine.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Michelle,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

10/10 Excellent

JORDAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

debit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 12, 2023
Hi Debit, Thank you for the perfect rating!! Maz K. #Team6

8/10 Good

Martha

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

S David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Karilyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not exactly clean
Everything was dirty. It smelled like a mix of a boys college dorm and a dog kennel! Staff was nice and check in was fast.
Stayed 1 night in May 2023
Response from Nancy Y. on May 23, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Branden

Liked: Cleanliness, staff & service
Clean room and very polite and professional customer service.
Stayed 1 night in May 2023
Response from Nancy Y. on May 23, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Debbie

Stayed 1 night in Apr 2023

4/10 Poor

MONIKA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Soapy and out
I booked the room, when I called to check on my reservation the girl was very helpful, my reservation didn’t go through, I re submitted it , things were good. When I arrived the same clerk checked me in she remembered me from the call the night before. I went to the room the floor had crumbs on it I over looked it. There was only one towel and I needed more than 2 pillows it was a king room. I went to the desk and she ask how things were I said fine. I ask for 2 more towels she said a king room only gets one towel but she had some stained ones she could give me. And I ask for a couple more pillows which she gave me. I went back to my room to get a shower before going out. There was very little water pressure, I couldn’t rinse my hair, with the domestic disturbance in the hallway I called to make a reservation at a nearby comfort inn. I got dressed and went to that hotel to finish my shower. I did tell her I was leaving and why. Soap in hair , I had to go. I hope this review helps bring this property up to par
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 4, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Christopher

Stayed 1 night in Mar 2023

6/10 Okay

Clearance

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was a trickle. Sheets worn.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 28, 2023
Hi Traveler, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

8/10 Good

David M

Liked: Staff & service, amenities, property conditions & facilities
had kind of a honey feel about it. other guest were very friendly. I think some were out there by organizations? many people had animals in their rooms. good TV channel selection.
Stayed 2 nights in Mar 2023
Response from Nancy Y. on Mar 22, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Karl

Stayed 1 night in Feb 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and clean facility!
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on Feb 23, 2023
Dear Donald,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

6/10 Okay

Tia

Traveled with group
Beds hard not comfortable. it’s loud you can hear everything in the next rooms people talking all night. kids running hallways
Stayed 1 night in Feb 2023
Response from Brand Experience Team on Feb 23, 2023
Dear Tia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Dan J.#Team6

6/10 Okay

Lyla

Disliked: Property conditions & facilities, room comfort
Girst time we stayed here ... sorry not impressed, 3 pillows for a king bed and they were all as flat as out phones . TV had maybe 20 channels, no coffee in room but i did not look to see if it was in room prior to staying ... and when we left the next morning at 8 .. no coffee available downstairs, bed was very uncomfortable also .. needs updates ,
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Feb 23, 2023
Dear Lyla,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Dan J.#Team6

4/10 Poor

William

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed cloths smelled old and not fresh, the shower was very weak, the halls smelled like Ramon , no carpet in the room I had , I would not recommend to anyone to stay here I needed a place to sleep and choose this because it was cheap and cheap it is .
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on Feb 23, 2023
Dear William,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

2/10 Terrible

Amy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed numerous times due to how kind the staff is and the ease of location. However, I was woke up by the next room having sex for hours! No hot water for a shower in the morning and no blow dryer. Will not be back!
Response from Nancy Y. on Jan 24, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6