Indoor pool, outdoor pool

Reviews of Ridge Crest

3 out of 5
Ridge Crest
415 Tramway Drive, Stateline, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 35 out of 81 reviews" "
Rating 8 - Good. 28 out of 81 reviews" "
Rating 6 - Okay. 10 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 6 out of 81 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and great location
It was wonderful and the view was spectacular!
Stayed 1 night in Aug 2019
Response from The Ridge Crest on Aug 27, 2019
Thanks for your review, Jeremy! We are glad you enjoyed your stay with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The elevator wasn't working the entire time of my visit. It was extremely cold outside and we had to lift our bags in and out during our entry and exit from the place. I was also charged extra on my credit card for no reason.
Stayed 1 night in May 2019
Response from The Ridge Crest on Jul 4, 2019
Thank you for your review. We regret the inconvenience you experienced, and would like the opportunity to speak with you. Please reach out to us directly to discuss your issues further.

6/10 Okay

Nancy

Not worth the price
Much smaller then website pictures! A hassle to check-in .. Then go take Shuttles - To anywhere U need to go.. If don’t have car. I was very disappointed
Stayed 2 nights in Sep 2018
Response from The Ridge Crest on Sep 16, 2018
Thank you for your review, Nancy. We apologize if your stay did not meet your expectations. The Ridge Crest offers one bedroom condominium style accommodations, and is located a short shuttle ride from our main resort property and amenities. We regret any inconvenience during your recent stay, and will take your comments into consideration.

2/10 Terrible

Minh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deceiving
The online picture is very deceiving. The resort is self does not stand up to what is showing on line.
Stayed 2 nights in Jul 2018
Response from The Ridge Crest on Aug 7, 2018
Thank you for your review, Minh. The Ridge Crest is one of four properties at The Ridge Resorts, and guests may access all amenities via our complimentary resort shuttle. We are sorry your stay did not meet your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was beautiful and the resort was amazing. Wish we could have stayed for more than one night.
Stayed 1 night in Oct 2017
Response from Reservations Dept on Nov 8, 2017
Thank you for staying with us and we hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. One thing that made this stay uncomfortable was there was no air conditioner so it was hot in the room.
Stayed 2 nights in Aug 2017
Thank you for your feedback. We are glad you enjoyed your stay and understand your discomfort. This summer has hit record highs in the Lake Tahoe area. At almost 7000ft, our resort usually stays cool and drops down to the 50’s at night – even mid-summer. We do provide portable air conditioning fans in the closet of the rooms to help with our guests’ comfort during these unprecedented highs.

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Too lengthy and cumbersome check in No ac didn't work No toiletries in bathroom like shampoo or lotion Old building Hot room Asked for a little later check in they said no
Stayed 1 night in Jul 2017
We are so sorry you had a poor stay. We will work hard to improve the experience in the future

6/10 Okay

Cid, California

Liked: Cleanliness, staff & service, room comfort
not as advertised
The room was beautiful, accommodating and new. Bed was comfortable, shower head was great, dining table was convenient. However, there was virtually no view from either the living room or bedroom. I came for a view, having that impression from the website. We saw a chair lift from one side and a solitary view of a concrete block wall.
Stayed 2 nights in Jun 2017
Response from Ridge Tahoe Resorts on Jun 16, 2017
We are so sorry that your room didn't have a view. Because rooms are first come, first serve, we can not always guarantee that you will get a valley view. We do try our best to accommodate everyone's request. We are happy that you enjoyed your room and will work harder on educating our staff to help improve future guest experiences

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Vacation Place for Couples and zfamily
My husband and I really enjoyed our stay and agreed to come back. The room had so many appliances,storage space, comfort bed, and it felt like we were in an apartment. We really enjoyed the views and the staff were very informative to where to visit. We hive the Ridge Resorts a 10 for the rate. Thank you for your recommendation for a hotel.
Thank you so much for staying with us and we are glad you enjoyed your trip. We hope to see you again soon!

10/10 Excellent

Shimona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So glad you enjoyed your stay and we can't wait for you to visit again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a motel room, it is a small one bedroom fully furnished and outfitted apartment with a beautiful view.
Response from Ridge Tahoe Resorts on Jun 16, 2017
Thank you for your feedback. We are glad you enjoyed your stay with us and are looking forward to seeing you again soon!

8/10 Good

Verified traveler

Liked: Room comfort
Close to skiing not casinos
We stayed here in may 17. The hotel is part of the ridge group. There's no lobby at this location or staff. It's kind of strange you check in down the road and then come back to your room. There's absolutely no amenities at this location aside from a game room with barely anything. The room was 3 out of 5 for clean. The kitchen was clean , the couch blinds and pillows seemed dirty . The blinds were brown from dirt and stains the couch seemed old and the pillows had hair on them. The room was exactly as pictured . Large with kitchen. I don't know if I'd come back for the price. It's nice for a long ski weekend to have the kitchen. It's about 15 minutes from casinos . We went to FOX AND HOUND restaurant by the hotel. Really good ! Check that out.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location next to Heavenly Ski Resort
Great location next to Heavenly's Stagecoach ski lift. Room was clean and comfortable. Shower ran out of hot water too fast to wash hair. No shampoo, conditioner, shower gel or coffee left in room. We had to call 2-3 times to get shampoo. They offer coffee filters, but no coffee. Even after housekeeping service, they didn't always leave shampoo or coffee.

2/10 Terrible

Shante

Disliked: Cleanliness, staff & service, room comfort
Filthy
There was hair left on the pillow from the previous guest. Housekeeping didnt even change the pillow cases. My wife and I had to change the sheets and sleep with several towels over our pillows at 1 in the morning. ( luckily there was sheets and pillows in the closet(who knows if those were even clean? :(
Response from General Manager on Oct 28, 2016
Thank you for your feedback. We apologize that we didn't meet your expectations. We are always looking to improve our customer service and will pass the feedback to our housekeeping department.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Service
Hotel Front Desk staff was rude, unorganized, and inefficient. I reserved a two night stay, but they booked me in two separate one night stays instead. Which meant that my key expired after the checkout time during my second day, and I had to call the front desk (which is on top of the mountain) to send someone to bring a key. Instead of just sending someone, they proceeded to tell me that it wasn't their fault that I was booked in two separate days, and that it's their common practice. When I said "That doesn't really make sense..." they just argued with me.
Response from Luz Mora on Oct 28, 2016
We apologize for the unfortunate experience you encountered. We are always striving to give the best customer service and to make our guests vacation a smooth process, your feedback will be taken to management. We hope you visit us again.

2/10 Terrible

brent, yuba city

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service and false advertising
This hotel shows pictures of nice rooms which they were..... But also shows a lobby, clubhouse, and places to eat and lounge. While all that is located near by it is annoying that you either have to drive there or call for their shuttle to pick you up. I would have never chosen this hotel if I had known the inconvenience in their location. Plus my wife is pregnant elevator was out of service so it was a dangerous walk up a bunch of stairs and cat walks to get to our room and didn't sleep well with people jumping up and down it sounded like right above our heads. And management has yet to call me back regarding my complaints
Response from Luz Mora on Oct 28, 2016
We apologize for the inconvenience you encountered during your trip. We are always striving to give the best customer service. We will take your feedback to make sure our guests are aware that they are booking in one of our sister properties.

8/10 Good

Hope, New Smyrna Beach, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The staff were friendly and helpful. They have a shuttle to get you around property a definite plus.
Response from General Manager on Oct 28, 2016
Thank you for the great review and hope to see you again on your next vacation.

2/10 Terrible

greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good.
It was hard to find the office to check in. Room was old and furniture warn and dirty. Electricity went out at dinnertime and stayed out. Hotel would not compensate for that.
Response from General Manager on Oct 28, 2016
We apologize for the inconvenience and appreciate the feedback. We are actively working on having check-in be a smoother process for all of our guests.

10/10 Excellent

Julia, Colorado Springs,CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very quiet. Peaceful. Wildlife to wake up to. Great fireworks display over S. Lake Tahoe.
Response from Luz Mora on Oct 28, 2016
Thank you for the great review and are delighted you enjoyed your stay with us.

2/10 Terrible

Marcy , Santa Barbara, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ridge Crest on Tramway--sketchy!
I requested a non-ground floor, I'm a single female. My room was on the ground floor of a sketchy, dark, creepy desolate decrepit building. Lot's of cars and buses, vans driving by, very loud. I could not imagine feeling safe or being able to sleep. The manager was fantastic at the main office. She found a cancellation and worked with me and put me in a beautiful, clean, safe, quiet classy room. The front desk people were super helpful, pleasant, and understanding. The photos of Ridge Crest are very misleading! Beware.
Response from Luz Mora on Oct 28, 2016
Thank you for your review, we are always looking to improve our customer service and will take in consideration the helpful suggestions you provided.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room great for family trips
Response from General Manager on Oct 28, 2016
We appreciate the feedback and thank you for the great review.

8/10 Good

BRIANA

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent! Shared with my family n friends!
We weren't told which Ridge it was so we went to the first one and it was the wrong one. The correct Ridge was the next above, Pointe. It felt strange to not speak to live person but only over the phone, then to open the mailbox knowing that there was another envelope shared with me. Yikes!! Overall, loved the place. Too bad it was only an overnight visit, but I would highly recommend the Suite!!! Beautiful during winter snow!!!
Response from General Manager on Oct 28, 2016
We appreciate the feedback and are always looking to improve our customer service and the security of our guest. We hope to see you soon on your next vacation.

10/10 Excellent

Calvin, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation!!
The Ridge is great place for any getaway. The resort consists of several different buildings located around the Heavenly Stagecoach lift. There's an awesome shuttle that comes around to take you the lodge, clubhouse, ski lift, casinos, pools (indoor and outdoor)...pretty much anything within the area. We didn't need to get in our car after arriving at the resort. There's even a mini market for small grocery items you may have forgotten. We stayed in a suite that was fully stocked with pots, pans, fridge, coffee maker, soap, sponge...pretty much everything you need to cook and stay. The ONLY downside would be contacting reception by phone - they are frequently busy and have to take down your number and call you back. If you need something urgent you'll have go to the reception area (in the clubhouse) and talk to them face to face. So it's best to have all your questions ready when you check-in.

10/10 Excellent

Tom, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steps Away from 5 Star Skiing/Boarding
This hotel looks ok on the outside, I was a little nervous pulling in, but the room was very spacious and nicely updated. Great little kitchenette with place settings for several people, a 4 chair table, couch and TV in the living room, great gas fire place and plenty of closet space in hallway and bedroom. They had a sleep number King Size bed with another TV in bedroom. Bathroom was clean and had many extra towels under the sink but no Shampoo or Conditioner was provided. Overall it was a great stay.

8/10 Good

Isabelle, SF Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Condo-Hotel with Great Amenities
The hotel is about 3 miles up the mountain, which may not seem much, but could be a long windy drive for the dark, cold, icy days in the winter; but an easy drive during the non-snowy months. This is a condo/timeshare hotel so the rooms are very large and roomy, the kitchens have everything you need, and the amenities are great! The downside was that they gave us the parking passes, but there was no parking available! Also, they are strict about the check out time at 10 am. At 10:15 am, someone was already knocking on our door! We were just lugging snowboarding gear to the car, and maybe got a little distracted by the football playoffs so were slow in the loading, but lady...CHILL.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Amanda, Bay area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel yet
We arrived after dark so it was a bit harder to see where to check in. Traveling for our anniversary, we booked a suite, which was quite roomy. The bathroom had a jacuzzi tub which was also spacious. The hotel had a tram that ran every hour, which was perfect for visiting state line and casinos. There view from our room was breathtaking. I would definitely stay here again.

8/10 Good

joe C, cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain tip top
Crazy comfy older place tahoe ridge is very nice the bathrooms were very clean as well

10/10 Excellent

Char

Liked: Cleanliness, staff & service, room comfort
Great Rate, Wonderful view, great location
we have a very pleasant experience. rate was great, location great, relaxing, and has all the amenities you need. the only reason i have staff/service 4 stars is because the check in process was quite confusing, you have to drive up to the hotel, walk into their lobby, pick up the phone and call some #. then they give you a code to open your lock box that has all your paperwork and keys to the room. i had to drive back & forth from several of their sister hotels to get a hold of someone.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing....
We bought this as an anniversary gift for my parents, when they got there, there were no washcloths in the room. The next day, there was no kitchen washrag, and the third day, they took the towel and washrag from the kitchen. My mom called, and it took them 2 hours to bring them clean ones. The people upstairs kept stomping all over. I realize that's not the hotels fault, but they had to call 2x to security because it was happening late at night. The manager did say he was going to make it right when they checked out, we will see if that happens.

10/10 Excellent

Stephanie S.

Liked: Cleanliness, staff & service, room comfort
Destanation Wedding
Amazing room, especially for the price! Great little BBQ restaurant nearby with awesome Bloody Marys. Incredible views as well!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice getaway
This is not a hotel but a cute condo! Loved it especialy the sleep number bed!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ridge crest
Outside of building looked old, but inside was very nice. Facility has about 8 separate buildings, with the Clubhouse, front desk, etc about a 1/4 mile away and a very hilly walk. They did provide a free shuttle.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place. Great bed. Difficult to check in
It took us 45 minutes driving around, getting incorrect info from the security booth; the front desk wasn't answering their phone or the late check-in phone. We finally found people staying there who told us to drive way up to the top hotel and ignore the security booth. Once we did that, things went well. Our building wasn't much to look at outside, but it was very nice inside. Great bed! Very pleasant. I'd stay there again now that I know the procedure.

8/10 Good

Summiteer

Liked: Cleanliness, staff & service, room comfort
Great Off-Season Stay!
If you don't mind, getting off the beaten path at Tahoe, the Ridge Resort is for you. We got a great rate on our mid-week, off-season stay. Ridge Crest has 1-Bedroom Suites that include a beautiful living room and a full kitchen. Both the bed and tub/shower were top-notch. The only gripe I had was that we had to drive some distance to get from our building to the Resort Clubhouse, which had the pool, tennis court and fitness center. The deli at the Resort Clubhouse was so good, we went back the next day for lunch--great food and service from this "one man show". One other benefir: you can access the Tahoe Rim trail and get great views of Lake Tahoe from the Clubhouse. We can't wait to go back next year, this time for 3 nights!!

10/10 Excellent

Rhonda, South Lake Tahoe

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable and clean
My fiance who travelled from an overseas country for more than 15 hours was exhausted and wanted to take a shower and sleep. That is what we were expecting. Unfortunately, our key card to our hotel room was not activated. The lady at the front desk seemed a bit lost and not organized. We waited for the security person to help us to have access to our room. :(

8/10 Good

Amanda, Reno, Nevada

Liked: Cleanliness, property conditions & facilities, room comfort
A pleasant and surprising experience!
We arrived in the evening post check in time, and the staff, while friendly, did not seem to know how to handle our check in since we were in a building off site. There was some confusion and a lot of transfering via phone. It was cold outside and the running around did not make for a pleasurable experience. When we did finally get to our room however, it was beautiful and very clean! We were impressed and satisified.

10/10 Excellent

Atsuko, Sacramento, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
Very clean and impressed. Kitchen was very cute and had everything we needed. They only provided 1 day worth of coffee though.... we stayed 2 nights. So that can be improved.

10/10 Excellent

RadHart

Liked: Cleanliness, staff & service, room comfort
comfort and class
Came here for my birthday weekend and was pleasantly surprised! It was snowing outside, so a gas fireplace was just the touch we needed for warmth. Very clean and comfortable. All the luxuries of home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb resort! Nina, the operations manager was awesome! Very helpful and accommodating. Thanks for all her help. We had a great time at the resort!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

George K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Susie, Sacramento

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is odd but rooms are Top Notch!
Wow sleep number beds and down bedding. Room was beautiful, and spacious. Kitchen and bath gorgeous. Love all the trails for walking/ running. Setting is amazing. Exterior of building needs update and check in process is strange, but this is small price to pay for such a great location and amazing room. Stayed 2 days would have loved longer: will stay here again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Mountain Getaway!
The rooms were very clean and pristine. The staff was very friendly and accommodating. And the location of this place is amazing as well, it's tucked way up in the mountains above heavenly village, the view is nothing short of amazing! There are plenty of things to do right on the resort as well, good restaurants too. Overall my wife and I loved our stay at the Ridge Crest Resort.

8/10 Good

Ann Gonzalez, Chico, CA.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place with some problems
We loved the room--one bedroom with kitchen--and we were among the few guests there on a Sunday to Wednesday stay, so it was quiet. On the other hand, both pools and the spa at the clubhouse were closed. The only pool open was in a high and windy location--no fun. Also, one of the concierge girls was rude and snotty and gave us wrong information about the discount on Lake Tahoe cruises, which ended up costing us a few bucks. In general, though, I would return and hope that all the facilities were up and running. Everyone else at the hotel was very nice and helpful.

6/10 Okay

Cheryl, Sacramento, Ca

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ridge Crest
Nice place, lots of features and activities. The room tempature ruined the stay though.

10/10 Excellent

KRE8ER

Liked: Cleanliness, staff & service, room comfort
Has Everything!
Loved this place. Had everything we needed. South Lake Tahoe, Trails & Casino's were just around the corner. Housekeeping cleaned up our unit well. Parking was free, shuttle was there. Clean rooms, full kitchen, friendly staff & awesome stay!

8/10 Good

Newly weds ck

Liked: Cleanliness, staff & service, room comfort
Best vacation ever!
Rooms are nice with updated fixtures. The staff was beyond friendly and helpful. We volunteered to here their sales pitch. They gave us $150 in vouchers and free Internet for the nine days we were there. The elements spa was out of this world. There were free exercise classes daily. My wife and I will definitely be back