Ratings based on 76 Verified Reviews

4.1 out of 5
85% of guests recommend
4.6 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted Oct 19, 2017
Pros: The room was amazing.
The room was beautiful and the resort was amazing. Wish we could have stayed for more than one night.
Comment from Hotel Management
Nov 8, 2017 by Reservations Dept, Hotel Management
Thank you for staying with us and we hope to see you again soon!
4 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
I enjoyed my stay here. One thing that made this stay uncomfortable was there was no air conditioner so it was hot in the room.
Comment from Hotel Management
Sep 2, 2017
Thank you for your feedback. We are glad you enjoyed your stay and understand your discomfort. This summer has hit record highs in the Lake Tahoe area. At almost 7000ft, our resort usually stays cool and drops down to the 50’s at night – even mid-summer. We do provide portable air conditioning fans in the closet of the rooms to help with our guests’ comfort during these unprecedented highs.
1 out of 5
by Tania

Horrible stay

Posted Jul 31, 2017 on Hotels
Too lengthy and cumbersome check in No ac didn't work No toiletries in bathroom like shampoo or lotion Old building Hot room Asked for a little later check in they said no
Comment from Hotel Management
Aug 7, 2017
We are so sorry you had a poor stay. We will work hard to improve the experience in the future
3 out of 5
by A verified traveler from California

not as advertised

Posted Jun 9, 2017
Pros: Room itself was wonderful.
Location: not overly inconvenient, though not in town - 10-15 drive to get to anything
The room was beautiful, accommodating and new. Bed was comfortable, shower head was great, dining table was convenient. However, there was virtually no view from either the living room or bedroom. I came for a view, having that impression from the website. We saw a chair lift from one side and a solitary view of a concrete block wall.
Comment from Hotel Management
Jun 16, 2017 by Ridge Tahoe Resorts, Hotel Management
We are so sorry that your room didn't have a view. Because rooms are first come, first serve, we can not always guarantee that you will get a valley view. We do try our best to accommodate everyone's request. We are happy that you enjoyed your room and will work harder on educating our staff to help improve future guest experiences
5 out of 5
by Janis

Fantastic Vacation Place for Couples and zfamily

Posted May 25, 2017 on Hotels
My husband and I really enjoyed our stay and agreed to come back. The room had so many appliances,storage space, comfort bed, and it felt like we were in an apartment. We really enjoyed the views and the staff were very informative to where to visit. We hive the Ridge Resorts a 10 for the rate. Thank you for your recommendation for a hotel.
Comment from Hotel Management
Jun 16, 2017
Thank you so much for staying with us and we are glad you enjoyed your trip. We hope to see you again soon!
5 out of 5
by Shimona

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
So glad you enjoyed your stay and we can't wait for you to visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2017
This is not a motel room, it is a small one bedroom fully furnished and outfitted apartment with a beautiful view.
Comment from Hotel Management
Jun 16, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us and are looking forward to seeing you again soon!
4 out of 5
by A verified traveler

Close to skiing not casinos

Posted May 8, 2017
We stayed here in may 17. The hotel is part of the ridge group. There's no lobby at this location or staff. It's kind of strange you check in down the road and then come back to your room. There's absolutely no amenities at this location aside from a game room with barely anything. The room was 3 out of 5 for clean. The kitchen was clean , the couch blinds and pillows seemed dirty . The blinds were brown from dirt and stains the couch seemed old and the pillows had hair on them. The room was exactly as pictured . Large with kitchen. I don't know if I'd come back for the price. It's nice for a long ski weekend to have the kitchen. It's about 15 minutes from casinos . We went to FOX AND HOUND restaurant by the hotel. Really good ! Check that out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location next to Heavenly Ski Resort

Posted Mar 14, 2017
Pros: Great location, very clean and comfortable.
Cons: Stock room with ammenities - shampoo, conditioner, shower gel & coffee.
Location: 3 minute shuttle to ski lift.
Great location next to Heavenly's Stagecoach ski lift. Room was clean and comfortable. Shower ran out of hot water too fast to wash hair. No shampoo, conditioner, shower gel or coffee left in room. We had to call 2-3 times to get shampoo. They offer coffee filters, but no coffee. Even after housekeeping service, they didn't always leave shampoo or coffee.
1 out of 5
by A verified traveler

Filthy

Posted Oct 24, 2016 on Hotels
There was hair left on the pillow from the previous guest. Housekeeping didnt even change the pillow cases. My wife and I had to change the sheets and sleep with several towels over our pillows at 1 in the morning. ( luckily there was sheets and pillows in the closet(who knows if those were even clean? :(
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for your feedback. We apologize that we didn't meet your expectations. We are always looking to improve our customer service and will pass the feedback to our housekeeping department.