Ratings based on 1,107 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
We had an enjoyable stay. Comfy beds and nice big rooms. The location was in a good area. Nice place to stay.
3 out of 5
by A verified traveler

No AC plus a Rude Judgemental Bartender

Posted Jul 18, 2017
We checked in, no problem. We asked the host at the restaurant what the process was since there are 2 restaurants together. After looking at my husband up and down he recommemded we order to go. We decided to ignore the comment and go with the empty restaurant. He then recomnded we just sit at the bar. Again we ignored the comment. The bartender aproached us and asked if we were going to order to go. I replied no thank you we wish to stay here and enjoy our meal. We then asked for the beer menu to where he just points at the bar and walked behind it. My husband had to get up to the bar to order our drinks and again to order dinner. Once dinner was ordered he yelled from the bar, "I just need to double check, you want the dinner that costs $24 dollars right? Did you see that?" Rude and Unnecessary. The staff overall was awkward, old and grumpy. Would not recommend. Oh and NO AC!
2 out of 5
by A verified traveler from Redwood City, CA

Very disappointing

Posted Jul 17, 2017
Pros: Not much to like.
Cons: Shampoo, coffee, more efficient check in, new garage for parking.
Location: This hotel is out of the way. It would be good during ski season to access Heavenly. But during the summer, it is a 20 minute trek to get anywhere.
A long time was required to check in. The checkin staff weren't great. Parking in the garage was a mess. There was no shampoo in the room. it had a coffee maker but no coffee. It was very noisy as you could hear the people next door talking. In the morning you could hear kids screaming out their rooms to bother the other guests.
Comment from Hotel Management
Jul 17, 2017 by Reservations Dept, Hotel Management
We’re sorry you were unhappy. We appreciate your feedback and we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

2-bedroom suit is a great value for a big family

Posted Jul 16, 2017
Pros: Spacious room. Good location. Good value.
Cons: Pillow is a little low and soft.
Location: Great location for a getaway. Has a lot of facilities like tennis courts, gym, hiking trails in the hotel. But we didn't have time to use them.
Rented a 2-room suit for a family of 5 for a summer vacation in Tahoe. Great value. Full kitchen.
Comment from Hotel Management
Jul 17, 2017 by Reservations Dept, Hotel Management
Thank you so much for your feedback and we're glad that you enjoyed your stay! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

"A Very Relaxing July 4th Weekend At The Ridge!!"

Posted Jul 6, 2017
Pros: "We Totally Loved The Sleep Number Bed's In The 2-Bedroom Unit!!"
Cons: "The Bed's/Bedroom's/Bathroom's are Perfect", "but the Carpet's are worn and the Living Area Furniture could be updated as well and more comfortable!"
Location: "Your just a short drive away from Beautiful South Lake Tahoe!!"
If your looking, for the perfect place to relax, then "The Ridge" in Stateline Nevada, is for you! The staff is extremely friendly and they have a nice bar and restaurant on site, as well as, small store's on the property... and if your looking for a large supermarket, to get what you need during your stay, that's just a short drive away. The mountain and valley view's are amazing at The Ridge... "Relax and Enjoy!!"
Comment from Hotel Management
Jul 17, 2017 by Reservations Dept, Hotel Management
Thank you so much for your feedback and we're glad that you enjoyed your stay! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from lexington, ky

Beautiful setting.

Posted May 27, 2017
Wonderful experience went there for my brother's wedding. Staff made all things easy
Comment from Hotel Management
Jun 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you so much for your visit to the Ridge Tahoe. We are happy you enjoyed your stay and hope you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ridgecrest, Ca

Excellent Stay

Posted May 9, 2017
Friendly staff. Very nice suite. Outdoor hot tub is awesome! Living room and dining room is spectacular. View is breathtaking! Shuttle service was very accommodating. Hotel was extreamly clean. Loved the double shower heads in the bathroom and the sleep number bed was SO comfortable! Recommend to all.
Comment from Hotel Management
Jun 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you so much for your visit to the Ridge Tahoe. We are happy you enjoyed your stay and hope you visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, nice location

Posted May 4, 2017
Pros: Location
Cons: Customer service at the front desk
Location: Do a round trip around Lake Tahoe; excellent views
Receptionist did not tell me about free breakfast, did not help me with it for 2 days when I asked for the manager. Other than that everything was good.
Comment from Hotel Management
Jun 2, 2017 by Ridge Tahoe Resort, Hotel Management
Thank you so much for your visit to the Ridge Tahoe. We will definitely communicate your feedback about the front desk to help improve the guest experience in the future. We are happy you enjoyed your stay and hope you visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Comfy for the family

Posted Apr 7, 2017
The resort was great, our room accommodated us wonderfully. Clean, spacious. A bit noisy I guess the heating system. Appreciated that they didn't pressure us to do the presentaron.
Comment from Hotel Management
Jun 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you so much for your visit to the Ridge Tahoe. We will definitely communicate your feedback about the heating system to help improve the guest experience in the future. We are happy you enjoyed your stay and hope you visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Harbor, Fl

ski trip

Posted Apr 5, 2017
The accommodations were excellent and the staff were very pleasant and went beyond our expectations to make our stay enjoyable.
Comment from Hotel Management
Jun 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you so much for your visit to the Ridge Tahoe. We are happy you enjoyed your stay and hope you visit us again soon!