Ratings based on 1,121 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Posted Sep 10, 2017
Had a relaxing stay. Pool could have been much better.
Comment from Hotel Management
Sep 11, 2017 by Marlena F., Hotel Management
Thank you for your review and we will take your comments into consideration.
3 out of 5
by A verified traveler from Sacramento, CA

Nice hotel but terrible billing system

Posted Sep 8, 2017
I purchased a 1-night suite through Expedia, paid the full amount on the room. When The day came, it turns out that they charge me the "rest of the amount" close to $300. I explained that I had already paid the full amount on the room ($500). They still went ahead and charged my credit card. So far management hasn't gotten back to me, not to mention that when I checked in my room was ready, but when I actually went to my room they were still cleaning it. I wasn't able to get to my room until 4:30pm. So disappointing!!
Comment from Hotel Management
Sep 11, 2017 by Marlena F., Hotel Management
Andrea, could you please reach out to us via our Facebook so we could resolve this issue directly? Thank you.
3 out of 5
by A verified traveler

Posted Aug 28, 2017
Pros: Bathroom was nice, great views, large bed
The room has been renovated with new furniture and a nice, new bathroom. However, the rest of the resort feels very dated. The room had no central AC and the AC unit provided was loud and did not really work so the room was quite hot, even during the night. Curiously, pressing the maintenance button on the room phone dialed 911, which was fun.
Comment from Hotel Management
Aug 29, 2017 by Marlena F., Hotel Management
Thank you for your feedback. Like many other resorts in Tahoe, our resort does not have A/C as summer temperatures dip into the 40s-50s during the night, which cools off the property. Thank you again for bringing these issues to our attention so we may work on solutions.
5 out of 5
Recommended
for Everyone
by A verified traveler from redwood city, ca

Weekend anniversary

Posted Aug 28, 2017
Pros: all the amenities, once we got the opportunity to read the room material it was to late to enjoy all the locations.
Cons: Parking situation gets a little tricky, and a map upon arrival would be nice.
Location: we went hiking 10 minutes away, restaurants down te main road about a 13 minute drive from stateline Tahoe.
We got in really late night but then in morning we got to see all the amazing views, from every window! We were always comfortable with the location and the elevation can get tuff but easy to manage if your in shape.
Comment from Hotel Management
Aug 29, 2017 by Marlena F., Hotel Management
Thank you for your review, Lucy. We are happy that you have enjoyed your stay with us. We appreciate your feedback and will use your comments to make improvements to our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Very clean

Posted Aug 24, 2017
Comfortable, clean stay beautiful view of surrounding area. Close to shopping and other interests.
Comment from Hotel Management
Sep 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you for you feedback and we are glad you enjoyed your stay! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Lovely resort with nice amenities

Posted Aug 24, 2017
Cons: Get air conditioning in the rooms that face the east.
Although our stay was pleasant, it was because we were not in our room between the hours of 8:00 a.m. and 7:00 p.m. Our room was in the Tower but faced the east. There is no air conditioning in the room and the fan provided helps only a little bit. The room was far too hot to sit in, nap in, or just hang out. We needed to leave during the day. The resort is beautiful and the location provides for some great views, although it is a twenty minute drive (minimum) to the lake. It is a clean facility that is well-maintained.
Comment from Hotel Management
Sep 2, 2017 by Ridge Tahoe Resorts, Hotel Management
Thank you for your feedback. This summer has hit record highs in the Lake Tahoe area. At almost 7000ft, our resort usually stays cool and drops down to the 50’s at night – even mid-summer. We do provide portable air conditioning fans in the closet of the rooms to help with our guests’ comfort during these unprecedented highs, but as our climate continues to change, our team is working on solutions to increase guest comfort during the summer months. Thank you so much for taking the time to bring this to our attention,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Aug 24, 2017
Would have rated it better if the resort would have had air conditioning! It is a first class place! Room was excellent, great workout room and a helpful staff!
Comment from Hotel Management
Sep 2, 2017 by Ridge Taheo Resorts, Hotel Management
Thank you for your feedback. This summer has hit record highs in the Lake Tahoe area. At almost 7000ft, our resort usually stays cool and drops down to the 50’s at night – even mid-summer. We do provide portable air conditioning fans in the closet of the rooms to help with our guests’ comfort during these unprecedented highs, but as our climate continues to change, our team is working on solutions to increase guest comfort during the summer months. Thank you so much for taking the time to bring this to our attention,
4 out of 5
Recommended
for Everyone
by A verified traveler from California

THE RIDGE: WILL ALWAYS STAY HERE

Posted Aug 23, 2017
This is not the first time we stay at the Ridge, but this particular was the best so far. Despite toiletries not being provided on time, we were overall pleased with our stay. They also upgraded us to a 2 bedroom suite - which we really did not need but happy otherwise. I will always recommend this place.
Comment from Hotel Management
Aug 23, 2017 by Marlena F., Hotel Management
Tricia, thank you for your review and we are so happy that you enjoyed your stay. Thank you for the wonderful recommendation and hope to see you soon!
2 out of 5
by A verified traveler from Fernley, NV

Would never buy a Sleep Number bed!

Posted Aug 21, 2017
This was a condo unit, the Sleep Number bed was terrible, The bathroom vanity was made for Shakkel O'Neil and so was the Tub/Shower! The unit had a broken window that would not function. To top it off we thought we had purchased a hotel room from Expedia with hope that there would be coffee in the room, not!
Comment from Hotel Management
Aug 23, 2017 by Marlena F., Hotel Management
Thank you for your review, Larry. We apologize if our resort did not meet your expectations, but we appreciate your feedback and will take steps to improve our operations.
2 out of 5
by A verified traveler from San Jose

Room was not cleaned when we arrived

Posted Aug 17, 2017
Cons: I believe many things they can improve.
Location: Nothing
We arrived at this hotel around 9pm. We tired so much, but hotel staff was chatting and took time to complete check in process. And when we arrived at our room, house keeping is still working in the room and the room inside is not cleaned yet. Hotel prepared the other room for us, but we wait more than 30min to get the other room. Actually, this is worst experience for me and my family in US.
Comment from Hotel Management
Aug 23, 2017 by Marlena F., Hotel Management
Nori, thank you for your feedback. We apologize for the inconvenience that you experienced while at our resort. On this particular day, we were experiencing difficulties with our housekeeping department and we are taking steps to remedy the issue so it does not happen again.