Ratings based on 93 Verified Reviews

3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas, USA

Worth the time and money

Posted Aug 7, 2017
Pros: The view, the overwater rooms, cleanliness, organized and food.
Cons: More free activities: group snorkeling around the island, beach parties, social events, group dinners...
Location: nothing around, nothing to do. It's a private island.
Over all the resort was very nice. Water was clear, rooms were clean but be forewarned that 'all inclusive' is NOT all inclusive. You have a set menu with lots of exclusions and times, meaning you can only eat certain items and at certain times, all others you have to pay additional fees. Also internet is NOT free, which in the time and age especially with the high cost of this resort, it should be included. Lastly some staff were not so friendly and lack customer service while others were very nice and personable. All in all, we had a great time!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and nice staff

Posted May 2, 2017
Pros: Diving center
Cons: The quality of the food could be improved
Location: The beach and diving on site are amazing. I did a night dive that was out of this world.
I was disappointed when I checked in as my room was not clean but the management did get on top of this and also made an effort to make me feel more comfortable by leaving me a present in my room that night. I did get concerned about the security guard nocking on my door at 4am one night for reasons not known to me and I was assured that this matter would be dealt with. Regardless of the comments above I would visit this hotel again as the beach and diving Center are amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from MY

Very friendly staff ,good good and conform rooms

Posted Apr 27, 2017
Very good experience one of the best hotel I have been stay. The customer service is great
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth the price

Posted Apr 26, 2017
Excellent stay with top of the class service, friendly resort staff & dive point. Privacy of the stay makes us want to return.
1 out of 5
by SATHYARAM

Not good hotel

Posted Feb 19, 2017 on Hotels
totally not upto mark for wat was piad for 4 nights, could have booked in 5 star. your site mentioned wifi was free but it was charged on usd 10/- per day and the wifi reception was bad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Andrews, SC

Awesome Island and facility.

Posted Jan 19, 2017 on Orbitz
Pros: Ants in and around shower
Cons: I had a lot of trouble contacting the resort from US to arrange transportation from airport to resort.
Location: The location was wonderful this one of most beautiful places that we have ever visited. Resort tours but they were disappointing.
Beautiful facility and the staff was excellence. We did go on a couple of the resort tours and were disappointed.
5 out of 5
by A verified traveler from Indonesia

Magnificant old overwater bungalow w/ glass bottom

Posted Nov 11, 2016 on Hotels
enjoyed all inclusived service. all meals, ice cream and liqours. room with fantastic view, snorkle near jetty was wonderfull
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 2, 2016 on Hotels
3 out of 5
by Mohamed from Cairo

Posted Jul 18, 2016 on Hotels
Our stay was overall good apart from few things: 1- Check-in: we arrived at 11:30 am and we had to stay 2 hours in hot humid weather after a long flight and a bad sea ride, we understand that there could be some delay between checking out previous guests and checking in new ones , but you could at least welcome new guests in a closed waiting area with AC and comfortable seats like what we've seen in other hotels. 2- Privacy: there isn't any privacy in the over water bungalows, they are so close to each other plus you can see inside your next bungalow which is very inconvenient. 3- Beverages: the beverages list was very limited , no fresh juices at all although we're on an Island where fruits are supposed to be part of its culture!!!! 4- Internet access: Internet and Wi Fi is a very important thing which is always for free in any hotel, I don't know why it was for charge!!
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Sunny Greetings from Rannalhi! Dear Guest, Thank you very much for the comments posted here on your holiday with us. The contents of your mail is highly granted into my consideration and will act accordingly, I appreciate for the time that you spent on this site to share your experience with us Best Regards, Sumeda Yasaratne General Manager
5 out of 5
by Lihi from Israel

Perfect vacation

Posted Jul 18, 2016 on Hotels
Everything was perfect!! Amazing staff, everybody was very nice and helped us with everything. Will go back for sure :)
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
Sunny Greetings from Rannalhi! Dear Guest, Thank you very much for the valuable comments posted here on your holiday with us. Sumeda Yasaratne General Manager