Ratings based on 8,255 Verified Reviews

3.2 out of 5
58% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

pretty hotel

Posted Dec 28, 2016 on Hotels
wifi is really bad in the room. overall stay was pleasant. Hotel is the historical building, very beautiful.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback. We work hard in making our guests happy!
1 out of 5
by A verified traveler

BEDBUGS! STAY AWAY!

Posted Dec 28, 2016 on CheapTickets
I think BEDBUGS says it all! BEDBUGS BEDBUGS BEDBUGS! Discussing hotel they should close this hotel down! I can't believe they continue to let guest stay here knowing they have a bedbug infestation!
Comment from Hotel Management
Jan 28, 2017 by Kevin , Hotel Management
Thank you for your comments and I apologize for your experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Posted Dec 27, 2016
Pros: The location mainly.
Cons: The rooms are a bit outdated and there is certain smell of old building.
Location: San Francisco City Hall and important streets.
The location is excellent. The staff very helpful an bilingual.
Comment from Hotel Management
Dec 30, 2016 by Irmarie Berdecia, Hotel Management
We appreciate you taking the time to provide us with feedback. We are happy to hear our location was convenient for your needs, and our staff was much help.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pretty good!

Posted Dec 27, 2016 on Orbitz
Hotel staff is very friendly, room was clean... we would call for service and they would be there within 5 mins.
Comment from Hotel Management
Dec 30, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We work hard in making our guests happy!
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Close to everything union square

Posted Dec 27, 2016
To many homeless people are there in the area,but otherwise the location were great
Comment from Hotel Management
Dec 30, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We work hard in making our guests happy!
3 out of 5
by Wei-Chieh

Nice location and good price

Posted Dec 26, 2016 on Hotels
The free wifi was barely working. And the room and the hallway was dark.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
We appreciate your feedback. I will advised our maintenance team to look into your concerns.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

The great lady still standing.

Posted Dec 25, 2016
What a beautiful hotel, this property has maintained its turn of century grandeur with updated adminities. Close to everthing. Located in an up and coming area. I would come back.
Comment from Hotel Management
Dec 26, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your kind words of our property. I am happy to hear you enjoyed your time here with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Good location.

Posted Dec 25, 2016
Cons: Hot water pressure was quite low for showers.
Nice place. Would stay there again. Close to everything we were looking to do.
Comment from Hotel Management
Dec 25, 2016 by Irmarie Berdecia, Hotel Management
We appreciate your feedback. I am happy to hear our location was convenient for your needs.
2 out of 5
by A verified traveler

Sketchy

Posted Dec 24, 2016
It''s in a sketchy part if town and the valet is expensive. Not a good experuence at all.
Comment from Hotel Management
Dec 25, 2016 by Irmarie Berdecia, Hotel Management
Thank you for your feedback. We are sorry to hear that the price of our valet parking was not satisfactory.
5 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comfortable
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you for the star rating!