Ratings based on 8,060 Verified Reviews

3.3 out of 5
59% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Morgan Hill, Ca

Homelesd

Posted Oct 17, 2017
Lots of homeless people at the front of the hotel. Our Uber driver said drug deals happen on the corner near the hotel. As we were checking-in, we saw the hotel security guard escorting a homeless person out of the lobby. He shoved him out. There weren't homeless in the hotel. Security guards were visible. I felt safe in my room. The hotel was old but clean. It was cool staying in a historical hotel.
Comment from Hotel Management
Oct 19, 2017 by Kevin, Hotel Management
Good day LB, We would like to thank you for your comments, truly value your business. Kevin V/DOO
4 out of 5
Recommended
for Families
by A verified traveler from Iowa

Historic hotel, centrally located

Posted Oct 17, 2017
Pros: Location, Staff
The staff at Hotel Whitcomb were helpful when I had a problem with a reservation. It's a beautiful historic hotel. It is conveniently located next to a BART/MUNI station. There are homeless people nearby the station and hotel, but that's the reality of San Francisco.
3 out of 5
by A verified traveler from los angeles, Ca

Minor annoying grievances

Posted Oct 15, 2017
Great staff and nice hotel. When we booked thru Expedia, it was for a King size bed in a room with a view. When we checked in the front desk told us that there were no king sized rooms with views and that that is something Expedia falsely guarantees. The room was nice but the internet was terrible, the tv connection was terrible. If you just want a decent place to throw your stuff while running around the city, then this is above average.
Comment from Hotel Management
Oct 18, 2017 by Dennis, Hotel Management
I apologize that we were not able to reach your expectations. I appreciate your feedback and we will use it as a tool to improve our services. My name is Dennis and please let me know if I can be of any assistance.
2 out of 5
by A verified traveler

Location and price ok, otherwise not recommended

Posted Oct 13, 2017
Dated rooms, check-in/registration staff unfriendly. Room was clean and location was ok for business meetings on Market St financial district.
Comment from Hotel Management
Oct 16, 2017 by Kevin, Hotel Management
Hello Lees, We thank you for your comments, and I will address your concerns mentioned, my extended apologies for the sub-par service. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
it was good stay compared to the first hotel we were to stay at.
Comment from Hotel Management
Oct 12, 2017 by Kevin , Hotel Management
Hello Anonymous, We are very happy we could meet your needs and we appreciate your comments. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa

Posted Oct 12, 2017
Pros: old and comfortable
Cons: coffee/hot water in rooms
Location: ate at vegetarian restaurants near by
I was escaping the fires in Santa Rosa and the Hotel Whitcomb provided a comforting refuge.
Comment from Hotel Management
Oct 12, 2017 by Kevin , Hotel Management
Good day Dan, We thank you for your comments and hope you remain safe during these devastating fires. Kevin V/DOO
2 out of 5
by A verified traveler

Posted Oct 12, 2017
Garbage truck at 6 am outside, hammering after that; slow elevators, loud AC
Comment from Hotel Management
Oct 12, 2017 by Kevin , Hotel Management
Hello Anonymous, We extend our apologies for the noise that early in the morning, and the other issues mentioned are being addressed, thank you for your comments. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 10, 2017
Cons: Internet is horrible, especially in the evenings. No fridge is a huge disadvantage
Overall nice hotel, but surrounded by crowds of homeless people
Comment from Hotel Management
Oct 13, 2017 by Dennis, Hotel Management
I want to thank you for your feedback. Your input is very important to us. If possible, I would appreciate it if you can write us a review. My name is Dennis and please let me know if I can assist you in any way. THANK YOU KINDLY …
4 out of 5
by A verified traveler from Los Angeles, CA

Nice room in a good location at a reasonable price

Posted Oct 10, 2017
Pros: Close to where I needed, efficient, and price.
Cons: This is an old building, which gives it some charm along with its problems. E.g. one of the electric plugs was not working.
Was looking for one night stay close to Palace of Fine Arts for a business conference. Whitcomb was the only place near this place with a price under $400/night which was reasonably clean, safe and comfortable. Not hight of luxury, but it met the need.
Comment from Hotel Management
Oct 13, 2017 by Dennis, Hotel Management
I want to thank you for your feedback. Your input is very important to us. If possible, I would appreciate it if you can write us a review. My name is Dennis and please let me know if I can assist you in any way. THANK YOU KINDLY …
1 out of 5
by A verified traveler

Horrible!!

Posted Oct 10, 2017
Pros: The starbucks
Cons: everything !
Location: too many homeless people right in front of hotel.
Nothing more to say. .... It was one of the worst....
Comment from Hotel Management
Oct 12, 2017 by Kevin , Hotel Management
Anonymous, We thank you for your comments, and everything you mentioned is being addressed. Kevin V/DOO