Ratings based on 8,248 Verified Reviews

3.3 out of 5
58% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from SLC

Great location near BART and the city center.

Posted Dec 14, 2017
Pros: Location.
Cons: Shower head was too low and uncomfortable. Also, I booked a double queen bed room and received a single queen bed room which was fine but unexpected.
Location: City hall, restaurants, the Tenderloin. All good, exception the bad.
Visited sister and business appointments near city hall.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Posted Dec 14, 2017
The staff was nice and helpful and answered any questions we had.
4 out of 5
Recommended
for Everyone
by A verified traveler from perth western australia

Warm and welcoming

Posted Dec 14, 2017
Lovely old classic hotel central location very easy to get public transport, staff very helpful and the beds were extremely comfortable
1 out of 5
Recommended
for Everyone
by A verified traveler from portland OR

Close To Where I Needed to be.

Posted Dec 13, 2017
I never had a vehicle with me. There for, I got charged for the vehicle ? That I never registered not approved to have valet parking !!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Lovely hotel, not the best neighborhood at night

Posted Dec 13, 2017
The hotel itself is beautiful and clean. They have done a nice job preserving the antique charm. Staff is very friendly. Rooms are nice. But, as others have stated, the neighborhood is a bit sketchy at night. There are lots of homeless people and drug addicts outside the hotel and on the surrounding streets at night. I would not have been comfortable walking around by myself at night, although I felt fine with another person. I went for a run by myself at 7 AM and felt much more comfortable. It's also very convenient to BART.
1 out of 5
by A verified traveler from Boston

Insecure area, unfriendly staff, smelly corridors,

Posted Dec 12, 2017
Pros: Nothing really. Worst experience as hotel. Rather be in a youth hostel.
Cons: not my job
Area is dominated by homeless, feels insecure if travelling alone. Staff is surprisingly unfriendly. Corridors are dark and smelly, feels like a "art movie". Rooms are so dark you can´t see your way around. Only solution offered was changing light bulbs.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Decent Hotel

Posted Dec 12, 2017
I have stayed here a dozen times in the past 3 years. It’s affordable and provides a nice place to stay. The rooms are always clean and tidy. For the most part, the room is quiet with some outside traffic and such. It’s very close to Bart and light rail.
Comment from Hotel Management
Dec 13, 2017 by Kevin , Hotel Management
Hello Bob, We would like to thank you for your detailed comments, and for sharing your visit to the city. Kevin V/DOO
3 out of 5
by A verified traveler from montreal

Spacious but not great

Posted Dec 12, 2017
Spacious rooms but super dated, not clean (I found A beer bottle cap on the floor), and the bathrooms are brutal. Plus weird but I think they limited the cable channels so selection isn’t great.
Comment from Hotel Management
Dec 13, 2017 by Kevin , Hotel Management
Good day I, We are sorry we did not meet your expectations, we are working to improve on our service, thank you for your comments. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveler from san Francisco

Ok - if you like old hotels

Posted Dec 12, 2017
Close to anything downtown Co ft and inexpensive hostorical place
Comment from Hotel Management
Dec 13, 2017 by Kevin , Hotel Management
Anonymous, We thank you for your comments. Kevin V/DOO
1 out of 5
by A verified traveler from San Francisco

Posted Dec 12, 2017
It was a horrible experience. The only good thing was the nice customer service. The room was dirty. Sheets had a horrible wet stinky stain. The front desk was very accommodating to change rooms. Unfortunately it didn’t make up for the disappointing stay.