Ratings based on 614 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New York

expensive

Posted Aug 14, 2017
Pros: service was amazing
Cons: upgrade the rooms, make it more appealing, build a better gym, have the restaurant, have more than 6 breakfast items
Location: tourists, tourists and homeless people
I find the hotel extremely expensive for what you get, everything is just average and not at all anything like the Viceroy hotels, I call this the budget sub brand of Viceroy. Staff is amazing and really, really attentive and do anything possible to make the stay better than ok, its just that I expected more, area is so, so....
Comment from Hotel Management
Aug 17, 2017 by Sean Front Desk Manager, Hotel Management
E, Thank you for the honest feedback regarding your stay with us at Hotel Zetta! We will be using your feedback to ensure our guest expectations are met. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Cool funky hotel

Posted Aug 8, 2017
Great staff, interesting art everywhere, the free bikes were an amazing way to get around. The room had a constant hum in it (air system? Near by ice machine?). The hotel is very centrally located and so the surrounding area isn't the best to walk around at night
Comment from Hotel Management
Aug 15, 2017 by Sean Front Desk Manager, Hotel Management
Rafi, I'm so happy to hear you were able to experience all the amazing art we have here at Zetta! The bikes are definitely an awesome way to tour our city! We look forward to welcoming you back soon! Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto.

Great hotel in downtown San Francisco

Posted Jul 10, 2017
Excellent hotel and room, with a very helpful staff.
Comment from Hotel Management
Jul 10, 2017 by Sean Front Desk Manager, Hotel Management
Dear Scott, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing the Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel and the staff was fantastic.

Posted Jul 8, 2017
We enjoyed our visit fully. We would highly recommend Hotel Zetta to friends when visiting.
Comment from Hotel Management
Jul 10, 2017 by Sean Front Desk Manager, Hotel Management
Dear Taylor, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing the Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Jun 3, 2017
The hotel was great. The staff were friendly and kind. The only issue I had was with my AC. It was broken and when we went to the front desk they told us it would Be fixed. When we came back from our day out in the city, the room was still hot. We didn't complain again we just slept like that. The hotel room was hot though for two nights.
Comment from Hotel Management
Jun 16, 2017 by Sean Front Desk Manager, Hotel Management
Julian, Thank you for being our guest and sharing your feedback regarding the room. We hope to have you as our guest again and ensure an amazing stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn

Fun hotel for a weekend stay

Posted May 27, 2017
Pros: Espresso maker was nice and we took advantage of the no housekeeping option for credit against in room snacks
Cons: Shower door didn't quite close and would have liked the ability to make tea in the room too (consistent with British theme!). Aircon a bit fierce
Location: Virtually next door to Westfield shopping centre and very close to Powell St BART station, cable car and buses
Picked this for a weekend visit for me, my husband and our adult daughter and wasn't disappointed. Nice comfortable room with plenty of space in room and bathroom. Very convenient for shopping and to access main tourist attractions. Funky artwork and fittings which our daughter particularly appreciated and overall British theme was fun as we are Brits living abroad.
Comment from Hotel Management
May 30, 2017 by Sean Front Desk Manager, Hotel Management
Dear Emma, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
5 out of 5
by Deana

Amazing!

Posted May 20, 2017 on Hotels
Hotel Zetta is a great place to stay! It's right next to the mall and public transportation! It's cool and comfy and I love their gameroom! They have a great atmosphere. Next time I'm in SF I will definitely be staying here!
Comment from Hotel Management
May 22, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Deana, Wow! Thank you for the spectacular review! We are thrilled to hear your stay was amazing! We can't wait to welcome you back and maybe challenge you at shuffleboard the next time you're with us! Best, Sean C Front Desk Manager
4 out of 5
by Nathan

Don't have a car with this hotel

Posted May 17, 2017 on Hotels
The hotel is great and the area is fine, but parking is a pain and if VERY expensive. They charge $69 a night for valet parking which all they offer and $46 a night for public parking around the corner that a rival hotel has. So if you stay here don't bring a car unless you want to pay through the nose.
Comment from Hotel Management
May 30, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Nathan, Thank you for being our guest! We're thrilled you enjoyed your stay with us! We look forward to welcoming you back on your next trip to San Francisco! Best, Sean C Front Desk Manager
5 out of 5
by Erica

Posted May 12, 2017 on Hotels
Comment from Hotel Management
May 14, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Erica, Thank you for the 5 star review! We greatly appreciate you as our guest and can't wait to welcome you back! Best, Sean C Front Desk Manager
5 out of 5
by cathy

Posted May 4, 2017 on Hotels
Brilliant
Comment from Hotel Management
May 14, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Cathy, Thank you! We hope to have you with us soon! Best, Sean C Front Desk Manager