Ratings based on 628 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, close to conference centre (Moscone)

Posted Sep 9, 2017
Great stay and very courteous staff. Really enjoyed my stay and had no complaints.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Amazing!

Posted Sep 6, 2017
This was my first time in San Francisco and I was not disappointed. The hotel was amazing, the staff was very friendly and the room couldn't have been better. My boyfriend and I had so much fun playing pool in the lobby, plinko and with the virtual reality game they have set up. My only complaint is the bed. Although clean, it wasn't as comfortable as it should have been. My boyfriend woke up everyday with an aching back. All in all this was such an amazing hotel to stay at and I will definitely be coming back.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Funky hotel in a great location

Posted Aug 19, 2017
Pros: Everything
Cons: Bar could be opened for coffee and tea during the day.
Location: Perfect for sightseeing and shopping. We hopped on the cable car to go to Fishermans Wharf, yes it's cheesy and touristy but a must do.
Fantastic stay for 3 nights. Next door to Westfield Shopping Centre and close to all of the tourist sites. From San Francisco Airport take the BART at $8.95 one way to Powell St station which is a 2 minute walk to the hotel. The cable car turning point is also near this station but avoid the queues by walking up the street to the first stop you'll get on easily. Bear in mind you are in a city and there are many homeless sitting directly outside the hotel and pretty much everywhere in the surrounding streets.
Comment from Hotel Management
Sep 4, 2017 by Sean Front Desk Manager, Hotel Management
Roley, Thank you for the amazing response! We're thrilled you loved your stay at Hotel Zetta!!! We hope to have the privilege of welcoming you back soon! Best,
2 out of 5
by A verified traveler from New York

expensive

Posted Aug 14, 2017
Pros: service was amazing
Cons: upgrade the rooms, make it more appealing, build a better gym, have the restaurant, have more than 6 breakfast items
Location: tourists, tourists and homeless people
I find the hotel extremely expensive for what you get, everything is just average and not at all anything like the Viceroy hotels, I call this the budget sub brand of Viceroy. Staff is amazing and really, really attentive and do anything possible to make the stay better than ok, its just that I expected more, area is so, so....
Comment from Hotel Management
Aug 17, 2017 by Sean Front Desk Manager, Hotel Management
E, Thank you for the honest feedback regarding your stay with us at Hotel Zetta! We will be using your feedback to ensure our guest expectations are met. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Cool funky hotel

Posted Aug 8, 2017
Great staff, interesting art everywhere, the free bikes were an amazing way to get around. The room had a constant hum in it (air system? Near by ice machine?). The hotel is very centrally located and so the surrounding area isn't the best to walk around at night
Comment from Hotel Management
Aug 15, 2017 by Sean Front Desk Manager, Hotel Management
Rafi, I'm so happy to hear you were able to experience all the amazing art we have here at Zetta! The bikes are definitely an awesome way to tour our city! We look forward to welcoming you back soon! Best,
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto.

Great hotel in downtown San Francisco

Posted Jul 10, 2017
Excellent hotel and room, with a very helpful staff.
Comment from Hotel Management
Jul 10, 2017 by Sean Front Desk Manager, Hotel Management
Dear Scott, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing the Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great hotel and the staff was fantastic.

Posted Jul 8, 2017
We enjoyed our visit fully. We would highly recommend Hotel Zetta to friends when visiting.
Comment from Hotel Management
Jul 10, 2017 by Sean Front Desk Manager, Hotel Management
Dear Taylor, Thank you for taking the time to post this review and share your recent experience with us at Hotel Zetta. We very much enjoyed reading about your experience and the team and I were in particular proud of your kind comments regarding the service you received throughout your stay with us. Thank you again for sharing your experience and for choosing the Hotel Zetta for your stay in San Francisco. Kind regards, Sean C Front Desk Manager
5 out of 5
by julie

Satisfied customer

Posted Jun 18, 2017 on Hotels
Excellent service, convenient location & modern comforts made our stay enjoyable.
Comment from Hotel Management
Jun 20, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Julie, We're thrilled to hear the service was excellent and you enjoyed our location! We hope to welcome you back on your next trip to San Francisco! Best, Sean C Front Desk Manager
4 out of 5
by Julian

Top rate hotel

Posted Jun 16, 2017 on Hotels
The staff was very helpful.
Comment from Hotel Management
Jun 19, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Julian, Thank you for being our guest! I'm thrilled to hear our staff was helpful and making sure you had a wonderful time in SF! We can't wait to have you back! Best, Sean C Front Desk Manager
5 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Sean Assistant Rooms Mgr, Hotel Management
Verified Traveller, Thank you for the 5 Star review!! We can't wait to have you back! Best, Sean C Front desk Manager