Ratings based on 670 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great deal in great location

Posted Dec 11, 2017
This hotel is in a great central location practically on top of the Powell BART station. Boutique hotel for great value over all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2017
The hotel is conveniently located near important convention facilities downtown; it was recently refurbished and has stylish and pleasant decor. The room I occupied was very comfortable and spotless. The staff was extreme;y friendly and accommodating.
Comment from Hotel Management
Dec 7, 2017 by Mark Beevor, Hotel Management
Good evening, Thank you so much for taking the time to write your review and for giving us five out of five. I am very grateful. I am so pleased that you enjoyed the hotel from the rooms, the décor and the location. We are very proud of our hotel and we are lucky to be in a superb location for both business and pleasure. Thank you for staying with us and I very much hope to be able to welcome you back in the near future. Sincerely, Mark Mark Beevor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great location by lots of shopping and restaurants

Posted Nov 27, 2017
Pros: Location and comfort
Location: Movies, food and shopping
We really enjoyed our stay in SF and wanted to thank the staff of Valerie, Elena and Dave for making us feel at home. They were all very helpful and there to assist with all of our requests. Location was great and the hotel was modern and comfortable.
Comment from Hotel Management
Nov 27, 2017 by Mark Beevor, Hotel Management
Dear Andy, Thank you so much for such a great review and for taking the time to highlight those that really made an impact on your stay. This is always a delight to read and I know Valerie, Aleina and Dave will be thrilled to read. I am very luck to have such a dedicated crew who truly enjoy looking after our guests. Thank you very much for staying with us and I hope to welcome you back again soon. Sincerely, Mark. Mark Beevor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel in super convenient location.

Posted Nov 26, 2017
So this is one of the coolest hotels I’ve ever stayed at. Room has all the comforts you would expect of a hotel of this quality - air con, comfy bed, cable channels, wifi, HUGE bathroom etc. h However, what sets it apart is the amazing staff and the cool and quirky extras. There is a ‘playroom’ which is spacious and set out a floor above the lobby, including multiple rest areas and TV’s, pool tables, free wifi, shuffle board and other cool bits and pieces. Very cool and nice bar and lobby area. Staff are so friendly and helpful, and most importantly act like they WANT to be there. Loved my stay, will definitely be back.
Comment from Hotel Management
Nov 29, 2017 by Mark Beevor, Hotel Management
Good morning, Thank you so much for giving us five out of five. What a great start to the week! I am so glad that you had a such a great stay and clearly took advantage of all that we had to offer. Our hotel is a special place with a great vibe to it and I am so pleased it resonated with you. Thank you for calling out our staff. That is really kind. I am very lucky to work with a team that come to work every day wanting to deliver a fantastic experience for our guests. There is no training for this. This is just who they are. Thank you again for the taking the time to write and I hope to welcome you back again soon. Sincerely, Mark Mark Beevor General Manager I hope yo
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

You're not going to want to leave!

Posted Nov 24, 2017
This hotel was amazing. I can't believe how comfortable I was. The staff is amazing. The lounge is actually better than the pictures. It's also central to everything, & there's lots of good food around. I'll be back in two weeks! 🤗
Comment from Hotel Management
Nov 26, 2017 by Mark Beevor, Hotel Management
Dear Lybque, Thank you so much for your wonderful feedback. I really appreciate it and I am so glad you enjoyed your stay. Thank you for your great comments about the lounge, it is a great place for drinks and to unwind and I am so pleased that our staff took such great care of you. I am very lucky to have such a passionate team. Thank you again for your great comments and I look forward to welcoming you back in two weeks! Sincerely, Mark Mark Beevor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Fabulous Place

Posted Nov 14, 2017
Awesome chill vibe. The room was extremely clean and comfortable. The bar/lounge area was chill and relaxed. The restaurant served me the best meal I had in San Francisco. The location is perfect with a 7 story mall next door. The staff was extremely helpful and accommodating.
Comment from Hotel Management
Nov 14, 2017 by Mark Beevor, Hotel Management
Dear Mr. Thank you so much for your review and for giving us five out five. That is fantastic! I am so pleased you enjoyed the hotel and that it resonated so well with you. We are very lucky to partner with Big Night Group for our food and beverage outlets and the next time you come you must try their other restaurants in town too. Thank you so much for staying with us and I hope to be able to welcome you back again soon. Sincerely, Mark Mark Beevor General Manager
3 out of 5
by A verified traveler from sf

morning staff are rediculous

Posted Oct 31, 2017
Besides not restocking free coffee water and bath towels....arrive to set of one. Besides youthful Cato was of entire staff? On my final day I walked past the morning staff getting eyeballed by what looked to be either the valet or the garage maintence staff. I had to open the doors while all the three staff slouched over the front desk kiosk, with barely a morning greeting...”hey!” Upon my return with my hands full with coffee and pastries, they watched as I struggled with opening the doors and then reprimanded me after I put everything down on the ground in front of them wrestling myself for the golden key to entrance...and say “use the key next time.” Never coming here again. Super young and indifferent staff. I’m 50, my wife is 37 and our 6 kids are 22,20,19,15,12,&10. Good job lazy morning crew. Kirk Stauffer. Room 315. Oct 29-31.
Comment from Hotel Management
Nov 6, 2017 by Mark Beevor, Hotel Management
Dear Kirk, Thank you for taking the time to write your review. Clearly I am disappointed and will be sending you a private email shortly. Sincerely, Mark Mark Beevor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angleles

Trendy Hotel

Posted Oct 1, 2017
Pros: Location, Staff, Room, Pool Table, and Bar.
Cons: AC did not work and not all floors have ice machines.
Location: Great location! Near all brand name stores and great restaurants.
This hotel kind of reminds me of the W hotels. Friendly and helpful staff. Check in was very quick and easy. Loved the lobby and s floor lounges with pool tables and other games. One thing that really stood out was the gym, it had everything you'd needed and you had access 24/7.
Comment from Hotel Management
Nov 8, 2017 by Mark Beevor, Hotel Management
Dear Adam, Thank you so much for your review and giving us five out of five. That is very kind. I am sorry to hear about the AC was not working on all floors and this is something that I will look into. As you stated our ice machines are on every other floor and we are more than happy to bring ice to your room as well, so next time please do feel free to call upon us. I am so glad that you enjoyed the amenities of the hotel. Our boutique hotel has an incredible design with huge personality. Lots to do and an easy place to unwind after a busy day exploring San Francisco. Thank you again for staying with us and I hope to welcome you back again soon. Sincerely, Mark Mark Beevor General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Decor and Roomy Rooms

Posted Sep 30, 2017
Very nice place and will go back. However we were greeted by the Front Desk Person who seemed overwhelmed, extremely short and rude in the check in process. The process took much longer than normal because she needed additional information (a credit card) from Expedia. After an hour we received our room key and she thanked us for our patience.
Comment from Hotel Management
Nov 8, 2017 by Mark Beevor, Hotel Management
Good morning, Thank you for your review and I am so pleased you enjoyed your stay. Obviously the start was not as fluid as either you or I would have liked. Thank you very much for your patience and I am glad that we resolved the problem for you. I will be looking into what took place as the arrival experience should be easy and seamless. I hope you managed to explore our great city while you here and took advantage of our location. Thank you again for staying with us and I hope to welcome you back again soon. Sincerely, Mark Mark Beevor General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2017
Fantastic, from start to finish! Friendly staff, clean and 'fun' facility and the room was quiet, clean and modern. Soap smelled nice as well :-)
Comment from Hotel Management
Nov 8, 2017 by Mark Beevor, Hotel Management
Good morning, Thank you so much for your great review. That was wonderful to read. I am very lucky to have such a genuine and passionate team who really enjoy looking after our guests. Our housekeeping team work incredibly hard to keep your room fresh and clean. An essential part to a fantastic guest experience. I am so glad you liked our soap. Our product, called ROIL by Amanda George, is at all of our Viceroy properties. Please feel free to contact me and I will be happy to send you some as a thank you. Thank you for staying with us and I hope to be able to welcome you back soon. Sincerely, Mark Mark Beevor General Manager