Ratings based on 1,845 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Littleborough

Early arrival

Posted Oct 20, 2017
We booked this hotel as it was close to the rail terminal as we were arriving in San Francisco on the night train from Seattle. We got to the hotel at 9.30am and went to the hotel with the expectation of just leaving our cases and wondering off. But no a room was immediately found for us. After a shower and a nap we were refreshed enough to enjoy the street of San Francisco. Excellent service
Comment from Hotel Management
Oct 21, 2017 by General Manager, Hotel Management
Dear Mike, we are so glad that you loved our location and how convenient it was for your recent visit to San Francisco. We agree with you that our hotel is ideally located to the best sights our downtown has to offer. Sports and conventions are just some of the many events that San Francisco plays host to and we're fortunate to be in the center of it all. Thanks again for your compliments. We will be sure to pass them along to our team. We look forward to your next stay at the Courtyard San Francisco Downtown. Best regards, Amy Arbuckle, General Manager
3 out of 5
by A verified traveler from Silver Spring MD

Posted Oct 20, 2017
Pros: Service, personnel, lobby and convenience.
Cons: Rooms really need an upgrade.
Nice staff, excellent lobby and restaurant. Great location. Excellent service was very good. Surprised that the room was kind of shabby. I guess in such an expensive market, that is what you get for this price, but the curtains were torn, the furniture was kind of old and worn. The desk had only one outlet on it! I would return, but I would recommend this property be considered for an upgrade.
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Sheila, Thank you for reviewing your recent stay - we value your comments! We are happy that you enjoyed our great location and wonderful staff. Please accept our apologies for not meeting your expectations in regard to the condition of your guest room. We acknowledge that it is time for a more modern and updated look, so we're pleased to let you know that we are working on plans to renovate our guest rooms. We are looking forward to showcasing our new look and hope to have the opportunity for you to experience those enhancements on a future visit. Best regards, Amy Arbuckle General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Super nice, all the way around.

Posted Oct 19, 2017
Friendly staff, knowledgeable about area and very nice.
Comment from Hotel Management
Oct 20, 2017 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to review our hotel. We couldn't be more pleased that your stay with us earned the highest rating. It’s always a treat to read positive comments such as yours because it is a great motivator for us to continually work to exceed your expectations. With all of the amazing places right outside our front door, we hope that you are already planning another trip our way. Thanks again for your feedback! Best regards, Amy Arbuckle, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Posted Oct 15, 2017
Very nice hotel within walking distance to the Wharf area of San Francisco! The valet attendants were extremely friendly and accommodating! The front desk staff were pleasant. Loved the outside atrium with their natural gas fireplace. What a beautiful way to enjoy a cocktail at the end of a fun filled day! Easy to navigate from the hotel to the BART. Would definitely recommend to others!
Comment from Hotel Management
Oct 16, 2017 by General Manager , Hotel Management
Dear Kimberly, please accept our sincere thanks for reviewing your stay at Courtyard San Francisco Downtown. We are delighted to read that our hospitality and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to San Francisco. Best regards, Amy Arbuckle, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Nice downtown hotel

Posted Oct 11, 2017
Hotel is in a nice location. Lots of dining options in the area at various rates. 10 minute walk to the BART, which made San Francisco accessible. Room was nice. Plenty of space in the room itself. The TV was broken and didnt't discover until late in the evening. They offered to send an engineer up, I declined and streamed a show on my computer instead. WiFi was free! Bed and pillows were what I have come to expect from a Marriott hotel. My only issue with the room was that I could not get the temperature right.
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Rose, thank you for being our guest at Courtyard San Francisco Downtown and for your review. We are pleased to know our convenient location and your spacious room met your expectations, but we are sorry for the maintenance issues you experienced. I will be sure to share your comments with the concerned team to fix the problem immediately. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Best regards, Amy Arbuckle, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock Texas

The stay was very enjoyable.

Posted Oct 11, 2017
Pros: It was clean and the staff was amazing.
Cons: They were going thru some repairs on our last day. It was a little distracting.
Location: Everything is within walking distance from this Hotel. I would recommend anyone going to San Francisco consider staying at this location.
The hotel staff is very friendly and eager to help. The restaurant/bar is excellent. The staff is awesome!!
Comment from Hotel Management
Oct 12, 2017 by General Manager, Hotel Management
Dear Suzie, it was our pleasure hosting you at Courtyard San Francisco Downtown. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. We greatly appreciate your recommendation and hope to be your hotel of choice every time you visit our area. Best regards, Amy Arbuckle, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Ideal Hotel for San Francisco Exploration

Posted Oct 10, 2017
Had everything we needed for an overnight stay in San Francisco. Indoor pool and whirlpool, spacious suite, a choice of places to eat just downstairs, comfortable beds, great location very close to bus transit station.
Comment from Hotel Management
Oct 11, 2017 by General Manager , Hotel Management
Dear Julie, please accept our sincere thanks for reviewing your stay at Courtyard San Francisco Downtown. We are delighted to read that our hospitality and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest and we can’t wait to host you again on a future visit to San Francisco. Best regards, Amy Arbuckle, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Oct 9, 2017
This was a nice clean place to stay. It is currently being renovated and the rooms look and feel brand new.
Comment from Hotel Management
Oct 10, 2017 by General Manager , Hotel Management
Thank you for reviewing your stay at Courtyard San Francisco Downtown. We're glad you loved your refreshed, renovated room. It was our pleasure hosting you as our guest, and we look forward to welcoming you back again. Best regards, Amy Arbuckle, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Staffs are very good. I recomend this hotel.But bay area is a little bit far.
Comment from Hotel Management
Oct 8, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing to stay at Courtyard San Francisco Downtown. We are delighted to know you were comfortable here and were impressed with the attentive service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! Thanks again for recommending us online, and we look forward to welcoming you back soon! Best regards, Amy Arbuckle General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel great location.

Posted Oct 7, 2017
Pros: Nice lobby area and they have great customer service, fast valet parking service as well.
I had a great experience at this hotel my wife lost her Ipad and one of the hotel employees found it and return it to us we want to say that you have a loyal customer whenever we visit San Francisco
Comment from Hotel Management
Oct 8, 2017 by General Manager , Hotel Management
Dear Albert, thank you for taking the time to share your experience and to acknowledge our staff. Our team will absolutely appreciate your wonderful comments and will be glad to know that they played a role in making your stay memorable. Thanks for choosing Courtyard San Francisco Downtown, and we look forward to your next stay whenever your travel brings you back to our San Francisco. Best regards, Amy Arbuckle, General Manager