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My personal experience has always been pleasant. I always reserve my rooms online for a faster checkin checkout’s are just as fast. This was my 3rd stay it’s no way I would return if the service and treatment wasn’t excellent. I’ll be back in may.
demetrious
Stayed 2 nights in Mar 2024
Response from Jeremy B. on Mar 27, 2024
We're so happy to hear that you had a great stay and we look forward to having you back next time you're in Vegas!
It was good as a last 1 night pitstop before returning home. Room was clean but the tub/toilet room needed either elbow grease for marks or a replacement. They provided breakfast and a 15 minute free shuttle to the airport that ran every 30 minutes so this was the main reason we booked it.
Front desk ladies super nice but the room smelled terrible, carpet was extremely stain and dirty me and my family felt I lot of itchiness at night we wondered if the bed sheets were cleaned of changed before we used them , we were very tired that night that we didn’t leave the hotel we slept there but won’t going back again
Gerardo
Stayed 1 night in Feb 2024
Response from Jeremy B. on Feb 28, 2024
Thank you for your Review. We're so glad you found the staff to be friendly. We apologize for the issues you had in the room and appreciate you bringing these items to our attention. We can assure you that sheets are changed after every guest. Every room is inspected by a supervisor as well. We will certainly share your comments with the housekeeping department. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
To make it perfect. Missing safe in the room and missing body lotion.
Adam
Stayed 5 nights in Feb 2024
Response from Jeremy B. on Feb 21, 2024
Thank you for your review. We have safety deposit boxes at the front desk and lotion at the front desk as well. We appreciate your review and feedback and hope to have you back soon.
During our stay the faucet in the shower leaked and it never was resolved. The shuttle service was great, Michele was very friendly and accommodating.
Jeff
Stayed 2 nights in Jan 2024
Response from Jeremy B. on Jan 26, 2024
Thank you for your review. We're so glad you found Michelle helpful and will certainly share your comments with her. We apologize for the maintenance issue and will ensure it gets addressed by maintenance.
10/10 Excellent
Ross
Business traveler
Jan 19, 2024
Ross
Stayed 1 night in Jan 2024
Response from Jeremy B. on Jan 19, 2024
Thank you
10/10 Excellent
Davin
Jan 18, 2024
Liked: Staff & service
The toilet is running and using more than two gallons an hour - Staff do not care !! The complete place is old and getting threadbare 🙀 The use of old low yellow lighting is STUPID !!!
Davin
Stayed 1 night in Jan 2024
Response from Jeremy B. on Jan 19, 2024
Thank you for your review. We appreciate your feedback. We certainly care about running water which is costly and wasteful. Thank you for bringing this to our attention so we can have maintenance address the issue.
Pros: pet friendly, great breakfast, amazing staff. Was able to get utensils in the front and be able to refill my water bottle. Location is nice, safe, and peaceful. Spacious rooms.
Cons: some beddings had stains on them and the bathroom is old and rusty. Gym equipment is outdated. But overall beautiful stay.
Ronia
Stayed 2 nights in Jan 2024
Response from Jeremy B. on Jan 10, 2024
Thank you for your review. We're glad you enjoyed your stay with us. We appreciate your feedback and will certainly have staff address the concerns shared. We look forward to having you back next time you're in town.
8/10 Good
Darlene
Traveled with family
Jan 4, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
People were nice, the room was clean, but the property seemed rundown. Ripped furniture in the room and the elevator needed refinishing. For in our bathroom was creaky and wouldn't stay closed and the tv had trouble. Technically challenged people will have trouble.
Darlene
Stayed 2 nights in Jan 2024
Response from Jeremy B. on Jan 10, 2024
Thank you for your review. We're glad you found the staff to be pleasant and your room to be clean. We apologize for the issues you encountered and appreciate you bringing these items to our attention. We will make sure to have maintenance address them. See you next time!
Thank you for your review. We're sorry that you did not enjoy your stay. If you have any specific comments, please feel free to reach out to the property so we can address them with you.
Good hotel for short stays. Its right next to the airport runway but it wasn't as loud as expected. Breakfast is just OK. Room is comfortable and the bed was fine.
Brad
Stayed 1 night in Dec 2023
Response from Jeremy B. on Dec 29, 2023
Thank you for your review. We appreciate your feedback.