I was very disappointed that while we were there and after having requested twice, our room did not get cleaned. One of the times the cleaning staff was cleaning the room across from ours so I mentioned that our room was ready for cleaning and that we would be away for around three hours but we returned about three to four hours and still had not been cleaned. Another time I stopped at the front desk and mentioned that we would be away and that the room was ready for cleaning the young man said that he would let the cleaning crew know and that it would get done but same thing, nothing was done. After this incident I was very disappointed, I gave it a four star rating because we liked the room and the staff was very friendly.