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Reviews of SureStay Plus Hotel by Best Western Gold Beach

2.5 out of 5
SureStay Plus Hotel by Best Western Gold Beach
29232 S Ellensburg Ave, Gold Beach, OR

Reviews

7.6

Good

Rating 10 - Excellent. 327 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 100 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The location can’t be beat! And the checkin staff was unbelievably helpful. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2024
Response from Tammie on Apr 11, 2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 Poor

ARNETIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Only thing it had going for itself was the views and location! Very dirty, noisy, and the staff wasn't helpful with my concerns!
Stayed 2 nights in Apr 2024
Response from Tammie on Apr 9, 2024
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

6/10 Okay

Lyla

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Location was excellent right on the beach. Room was dated and needed some repairs. Room was clean. Breakfast was great. Service was very good and staff was friendly.
Stayed 1 night in Apr 2024
Response from Tammie on Apr 7, 2024
Thank you for taking the time to provide feedback on your recent stay. We are in the process of getting new case goods.

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly! Breakfast was excellent!
Stayed 1 night in Mar 2024
Response from Tammie on Apr 7, 2024
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tammie on Apr 7, 2024
Thank you for taking the time to provide a score on your recent stay.

2/10 Terrible

Callahan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms, staff didn’t know what they were doing. Wouldn’t recommend for any family.
Response from Tammie on Apr 3, 2024
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

10/10 Excellent

Kennon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to,and parking is convenient.
Stayed 1 night in Mar 2024
Response from Tammie on Apr 2, 2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night wish have stayed more it was beautiful too
Stayed 1 night in Mar 2024
Response from Tammie on Apr 7, 2024
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service
Love the view and ocean sounds!
Stayed 1 night in Mar 2024
Response from Tammie on Mar 28, 2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 Okay

Cynthia

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room really needed updating, flat screen TV, better chairs for the balcony, new headboard. Biggest disappointment was the broken hot tub and pool. How often do both break at same time,? This information should be shared online. Food was good and bed was comfortable.
Stayed 1 night in Mar 2024
Response from Tammie on Mar 19, 2024
Thank you for taking the time to provide feedback on your recent stay. We do apologize that both the pool and hot tub were down at the same time.

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Great as always
Stayed 1 night in Mar 2024
Response from Tammie on Mar 14, 2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 Excellent

emilie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the ocean! Clean and spacious rooms. Super friendly front desk staff.
Stayed 1 night in Mar 2024
Response from Tammie on Mar 12, 2024
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was run down (a lot of deferred maintenance needs to be done)
Stayed 1 night in Jan 2024
Response from Tammie on Jan 8, 2024
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to move you rooms or find some type of solution for you!

2/10 Terrible

Eicke

Liked: Cleanliness
Disliked: Property conditions & facilities
Shower Faucet was not switching properly preventing us (2 kids) to have warm baths
Stayed 1 night in Dec 2023
Response from Tammie on Dec 31, 2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Meet Hitesh

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at the property on Christmas eve paying a premium for our jetted tub. To our surprise upon arrival, we were informed that the jetted tubs do not work. The sole purpose of doing a long trip was to enjoy the view with the jetted tub. With no other option left, we had to move forward with staying at the property without the amenities provided at the full price. If the facilities mentioned are not available then do not display them on your website and misguide someone’s expectations. Wifi is extremely poor and connectivity is poor.

4/10 Poor

Lisa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Would not recommend.
Very tired room. We stayed the day after Christmas so not many guests. Quiet. Curtains in the room will let in plenty of light in the morning. You’ll be getting up with the chickens in the summer.
Stayed 1 night in Dec 2023
Response from Tammie on Dec 28, 2023
Thank you for taking the time to provide feedback on your recent stay. We are eagerly waiting for new furniture to arrive in April/May of the New Year

8/10 Good

Faye

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view, the room was spacious for my dog, clean room
Stayed 1 night in Dec 2023
Response from Tammie on Dec 28, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 Terrible

Marta

Stayed 1 night in Dec 2023
Response from Tammie on Dec 21, 2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

8/10 Good

Lori

Response from Tammie on Feb 20, 2024
Thank you for taking the time to provide a score on your stay.

8/10 Good

Monty

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Tammie on Dec 28, 2023
Thank you for taking the time to provide a score on your recent stay.

6/10 Okay

Matthew

Traveled with partner, Traveled with pets
Good stay with our 2 dogs. Great deck with ocean views from 1st floor. Easy beach access. Very large rooms. Some tiles in room(101- pet friendly room) are broken. Furniture has some stains and lots of animal hair on them from previous guests, but we always travel with flat sheets just in case we feel the need to cover furniture.
Stayed 3 nights in Nov 2023
Response from Tammie on Nov 29, 2023
Thank you for taking the time to provide feed back on your recent stay. We have in the process of replacing broken tiles in all rooms. New furniture is scheduled for delivered April/May of next year.

2/10 Terrible

Vasif

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammie on Nov 25, 2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We are more than happy to find some type of solution for you!

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Tammie on Nov 24, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

peggy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious lots of comfortable seating, pets rooms do not give you much of a view of the ocean, but the room was comfortable
Stayed 4 nights in Nov 2023
Response from Tammie on Nov 19, 2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, the room was nice and roomy with a beautiful view of the ocean. The free breakfast was delicious. We would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Tammie on Nov 21, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wet Dog Smell
We called ahead for a late check-in, then was asked to enter a back door where we squeezed through a narrow hallway lined with dirt and cigarette butts. The attendant was pleasant and accommodating with some towels. The room did not smell musty, so we opened the back door hoping the ocean breeze would air the room out. Tired, we headed to bed, we layed in bed overwhelmed by the musty smell (wet dog). We attempted to power through and fell asleep briefly, but we woke up with headaches and sick smells. We packed up and left at 3am, and called the office in the morning. The office staff was unapologetic, defensive, and rude. Never staying here again, better hotels down the road.
Stayed 2 nights in Nov 2023
Response from Tammie on Nov 15, 2023
If you ever have an issue at our hotel, please notify the Front Desk immediately. We want you to have a comfortable and restful stay. Sleep is an important factor in this! We are more than happy to move you rooms or find some type of solution for you!

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tammie on Nov 8, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 Terrible

Alicia

Liked: Cleanliness, staff & service
We got there after dark, there were kids running around outside being a bit loud, having fun but you could hear them inside the room. The room it's self had good, but wore furniture, the head board had extensive marks in it. The bathroom didn't seem very clean, the tub had remnants in it, the stopper didn't really work ,there was some mold on the roof, and the towels were stained. We did enjoy the view from the 3rd floor, we stayed up a while to watch the full moon on the water which ened up being a mistake because they started construction at 7:45 am on that Sunday 10/ 29 right next to our room. Which stated with a meeting that really upset their dogs at 7:20am
Stayed 1 night in Oct 2023
Response from Tammie on Oct 31, 2023
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process. Unfortunately we are unable to control over when construction starts next door.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife liked it for the close walk to the beach.
Stayed 1 night in Oct 2023
Response from Tammie on Oct 27, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 Excellent

SHARON, Coarsegold

Stayed 1 night in Oct 2023
Response from Tammie on Nov 19, 2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

10/10 Excellent

Samantha, Roseburg

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, room was clean. Breakfast was yummy.
Stayed 1 night in Oct 2023
Response from Tammie on Oct 26, 2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

4/10 Poor

James, Fredericton

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed in this property. Firstly they charged us $30 to allow us access to our room 1.5 hours before check in (where was our credit for leaving 3 hours early the next day!?). The property is very worn out and run down. Not nearly up to snuff compared to other Best Westerns we’ve stayed at. Our trash can wasn’t even emptied when we arrived and orange peels were left on the floor. There is a beautiful view of the ocean but the night we were there it was unwalkable due to high tides that were very violent. Lots of noise throughout the hotel which kept us up. Breakfast next day was nice and they certainly tried some new things compared to other motels we’ve stayed at but overall we would never return as the place was really run down unfortunately.
Stayed 1 night in Oct 2023
Response from Tammie on Oct 22, 2023
We apologize that we failed to make your visit as enjoyable as it could have been. Cleanliness is one of our highest priorities, and we take feedback like this very seriously. I will discuss this issue with the Head Housekeeper to see how this occurred and ensure that it does not happen again in the future. We will address your feedback and issues with the entire department. Thank you for letting us know so that we can improve our process.

8/10 Good

Nardi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice, but no air conditioning
Reasonably nice, older property. The room was clean. However, there is NO air conditioning in the room. When we arrived it was at least 85 degrees in the room. We open the terrace door and left to get supper. When we returned, it was still about 80 degrees. We slept with the terrace door open. It eventually cooled down, but having your door open all night doesn't give you a good feeling.
Stayed 1 night in Oct 2023
Response from Tammie on Oct 19, 2023
Our rooms face that sunset and it does heat up quite quickly during that time. I apologize that the rooms do not have ACs. Many of the older buildings on the coast were never built with ACs since the coast temperature is mostly cool throughout the year.

10/10 Excellent

Kenneth H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice at check in and the breakfast was pretty good. Had real plates and silverware
Stayed 1 night in Oct 2023
Response from Tammie on Oct 20, 2023
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

6/10 Okay

Michael

Stayed 1 night in Oct 2023
Response from Tammie on Nov 8, 2023
Thank you for taking the time to provide a score on your recent stay.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right off the hwy and right on the ocean. Great view and great place to relax
Stayed 1 night in Oct 2023
Response from Tammie on Oct 11, 2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Oleg

Liked: Staff & service, property conditions & facilities, room comfort
Nice Stay
We enjoy the room and we highly recommend it!
Stayed 1 night in Oct 2023
Response from Tammie on Oct 11, 2023
Thank you for the great score on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Arthur

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the ocean. Great location for day tours around the area.
Stayed 1 night in Oct 2023
Response from Tammie on Oct 10, 2023
Thank you for the great review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

2/10 Terrible

Dennis, RENO

Liked: Cleanliness
Disliked: Staff & service
No check in allowed until after 4:00 pm
Stayed 1 night in Sep 2023
Response from Tammie on Sep 27, 2023
Thank you for taking the time to provide feedback on your recent stay. Check in time is 4pm. Guest are checked in prior to 4pm if the room type they booked is clean and inspected.

4/10 Poor

Carla, Laramie

Stayed 1 night in Sep 2023
Response from Tammie on Sep 27, 2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a massive fan. Felt uncomfortable, not that clean. May be just a standard US motel vibe but I did not like. Very glad to leave.
Stayed 1 night in Sep 2023
Response from Tammie on Sep 23, 2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally & implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had an exceptional breakfast buffet. They drain in the shower was slow to drain.
Stayed 1 night in Sep 2023
Response from Tammie on Sep 15, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Ashley

Stayed 3 nights in Sep 2023
Response from Tammie on Oct 10, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.

8/10 Good

Barbara

Traveled with partner
Liked: Amenities
Very nice staff and clean rooms
Stayed 2 nights in Sep 2023
Response from Tammie on Sep 13, 2023
Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

6/10 Okay

Anita

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We loved the beach access from our room. Parking was easy and convenient. My family enjoyed the pool. We liked breakfast being provided, but it was the very same thing three days in a row. Idea- Maybe try serving bacon or sausage instead of ham with the scrambled eggs? Didn't like the screen falling off the track, needing to hold toilet handle down waiting for it to flush. Sink faucet needed replacement. Had to ask for list of channels. More negatives than positives. Will look for a different coast lodging next time.
Stayed 3 nights in Sep 2023
Response from Tammie on Sep 13, 2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us

8/10 Good

Patti

Stayed 1 night in Sep 2023
Response from Tammie on Sep 10, 2023
Thank you for taking the time to write a review on your recent stay.

6/10 Okay

Monnita

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff at check-in and breakfast. Rooms could use some major updating. Breakfast selections were average. Maybe add more fresh fruit but overall a nice place to stay in Gold Beach.
Stayed 1 night in Aug 2023
Response from Tammie on Sep 6, 2023
Thank you for taking time to provide feedback on your recent stay. Your comments on our performance were much appreciated and shall be shared with the appropriate team members. Our entire team’s goal is to ensure that you have an exceptional stay! We are so glad we hit that mark.

2/10 Terrible

Yolanda

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Tammie on Sep 1, 2023
Are there any comments or specific feedback that you can provide about your recent stay? We always love to hear your suggestions and opinions in order to implement improvements in all of our departments. Your satisfaction is very important to our entire staff.

2/10 Terrible

Leandrew

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room smelled musty like there was poop stuck on the carpets or sheets
Stayed 1 night in Aug 2023
Response from Tammie on Aug 31, 2023
On behalf of our entire team. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us.

10/10 Excellent

Laura

Stayed 1 night in Aug 2023
Response from Tammie on Sep 15, 2023
Thank you for the great score! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the SureStay Plus Hotel.