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I had to move to 3 rooms before i found a good room. The staff did try but he said he was the only staff. I was having issues with tv in room. He finally was able to come over and fix tv. It was quiet at night and i like that. The young man was courteous and did try to help me. It was a clean place.
Angelica
Stayed 1 night in Apr 2024
Response from Raul Lopez on Apr 14, 2024
Thank you for your feedback. we appreciate you staying with us. we will look into the aforementioned items.
We stayed for one night, we loved it! Super convenient location as you can literally walk one block to the beach. Location is perfect nearby lots of restaurants and shopping. Very clean room, super comfy sheets and pillows, 10/10!
Karina
Stayed 2 nights in Mar 2024
Response from Raul Lopez on Apr 10, 2024
We appreciate you staying with us. Thank you for your feedback.
6/10 Okay
Kathleen, Manchaca
Apr 9, 2024
It was fine. Decent breakfast, good location. A little expensive for an average stay. Hot tub only worked one day.
Kathleen
Stayed 4 nights in Apr 2024
Response from Raul Lopez on Apr 11, 2024
We appreciate you staying with us. Thank you for your feedback
8/10 Good
Mario
Apr 7, 2024
To much noise next room at night, wife dint like pillows but breakfast was good!
Mario
Stayed 1 night in Apr 2024
Response from Raul Lopez on Apr 8, 2024
Thank you for staying with us, we appreciate your business and value your feedback.
The staff at the front desk was very nice. We were there for 3 nights and never had our room cleaned. My husband saw them in the hallway and said they could come in as we were leaving and she said no.
Alyson
Stayed 3 nights in Mar 2024
Response from Raul Lopez on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback
We appreciate your feedback and thank you for staying with us
6/10 Okay
Jasmine
Traveled with family
Mar 23, 2024
Liked: Staff & service
It was quiet and peaceful. My room had a pretty bad smell, and the floor felt like it needed to be shampooed. It was nothing special, but it wasn’t bad.
Jasmine
Stayed 3 nights in Mar 2024
Response from Raul Lopez on Mar 23, 2024
We appreciate your feedback and thank you for staying with us
I enjoyed how close it was to the beach and the bed was super comfortable one of the best hotel beds i’ve slept on. Breakfast was good and the staff are super friendly and helpful.
Eleazar
Stayed 2 nights in Mar 2024
Response from Raul Lopez on Mar 19, 2024
We Thank you for staying with us and appreciate your feedback
Thank you for staying with us. We appreciate your feedback.
2/10 Terrible
Dolores
Business traveler, Traveled with family
Mar 1, 2024
My car was towed from hotel parking lot the morning that I had to deliver the eulogy for my mother. Cost me $270 to retrieve car and $20 for taxi ride. My sticker slipped off dash. The hotel said they did not want my license number. Horrific experience. Towels were so hard that they rubbed my husband’s skin off and left abrasion.
Dolores
Stayed 3 nights in Feb 2024
Response from Raul Lopez on Mar 2, 2024
On behalf of the entire team we apologize for the inconvenience regarding your vehicle.
I was very shocked with how dated and old the room was.The sheets and towels were very thin and old also.After staying at many Best Westerns and always being satisfied, I was very disappointed but we made the best of it because it was in a great location.
Tammie
Stayed 14 nights in Feb 2024
Response from Raul Lopez on Feb 29, 2024
We thank you for your feedback, we will look into the aforementioned items . Thank you for staying with us
8/10 Good
Aggie
Feb 27, 2024
Aggie
Stayed 1 night in Feb 2024
Response from Raul Lopez on Mar 20, 2024
We appreciate you staying with and thank you for your feedback.
6/10 Okay
Cherel
Traveled with group
Feb 26, 2024
It was a good place to stay for a nice
Cherel
Stayed 1 night in Feb 2024
Response from Raul Lopez on Feb 27, 2024
We appreciate your feedback and thank you for staying with us.
We appreciate you staying with us. Thank you for your feedback
6/10 Okay
Paula Ann
Traveled with family
Feb 15, 2024
No wash cloths, no counter space in bathroom, no safety bars in bathroom, cleaned room only every other day, limited selection of breakfast items, crowded breakfast area, plastic covering on mattress noisy, counter staff not friendly.
Paula Ann
Stayed 4 nights in Feb 2024
Response from Raul Lopez on Feb 16, 2024
We appreciate you taking the time to respond to our survey. We will look into the aforementioned items. We thank you for staying with us.
The water pressure sucked bad, The Room was very clean, as was the entire facility. easy wlking distance to the beach, the property around the Hotel is run down and in need of repair.
Paul
Stayed 2 nights in Feb 2024
Response from Raul Lopez on Feb 12, 2024
We appreciate you staying with us and thank you for your feedback. We hope to see you again soon.
The staff is very friendly and the property is well kept.
Connie
Stayed 2 nights in Dec 2023
Response from Raul Lopez on Jan 22, 2024
We appreciate your business and thank you for staying with us
10/10 Excellent
Douglas
Traveled with family
Jan 18, 2024
Liked: Cleanliness, staff & service
This was a very convenient hotel for the length of our stay. I was a little taken back by the sloppy painting in our room. One wall had been primed, but not painted. Another wall had a large spot primed, but not painted and the area around the light switch had been primed, but not painted. The bathroom mirror frame was also broken. All of the paint problems were in the bathroom.
Douglas
Stayed 1 night in Jan 2024
Response from Raul Lopez on Jan 19, 2024
Thank you for staying with us. We will look into the aforementioned items. We appreciate your feedback