Needs care and cheer!
Posted Feb 19, 2012
The white ceiling fan was loaded with black dirt - right above our beds and heads. There were yellow stains in grout at base of toilet. The carpet smelled like mildew - needs good cleaning and airing. We arrived for the last 45 minutes of breakfast and while we eventually got what we requested we had to ask for waffle mix, syrup, coffee...pretty much our whole breakfast. Our server had a sour attitude, as if we were a burden, and only brought things as we asked; he did not make an effort to anticipate our needs. There are other hotels with smaller rooms and lower prices with cleaner rooms and better service. We could easily feel the springs in the matress - not a comfortable place to sleep.
Have a talk with your cleaning staff, hire someone cheerful in the breakfast area, and invest a little in comfortable beds and you should be competetive with other hotels. The exterior is beautifully planted and maintained - very charming!