Ratings based on 1,363 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Jotel.

Posted Oct 20, 2017
I couldnt get the heater to work. Only the air worked
3 out of 5
by A verified traveler from Indiana

Could have been a nice place to stay, but....

Posted Oct 19, 2017
They were tearing up large sections of ceramic tile from someplace in the hotel and dumping it over a small, 3 or 4 foot fence right below our window early in the morning. Complaining did not stop it. Plus we spent the first hour of our stay trying to avoid the fire alarms going off thru out the building, asking why and when it would stop brought no good answer.
5 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Great hotel

Posted Sep 29, 2017
Great hotel near to attractions,very well kept nice pool,beautiful beach.
Comment from Hotel Management
Oct 6, 2017 by Z, Hotel Management
Hello Juan, We are very happy to hear that you enjoyed your stay with us. We hope to have you back soon for another great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from burleson, tx

Posted Sep 27, 2017
Pros: The staff was friendly and always available if needed- the convenience of restaurant, starbucks, bar and gift shop in one place
Cons: PARKING-Why give tag for your car if there are not places specified for hotel guests only and enforced-one night we were told to park in fire lane-NOT
They upgraded our room without asking and it was a pleasant surprise
Comment from Hotel Management
Oct 6, 2017 by Z, Hotel Management
Hello Tess, We are happy to hear that your enjoyed your stay with us. Our team works very hard to provide a great stay for our guests, so we are thrilled to hear we achieved it. We are currently resolving the parking concern that you have mentioned. Thank you for taking the time and providing us with feedback. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Over night stay

Posted Sep 26, 2017
Pros: The location, beach access, the pool everything. Friday night entertainment out on the deck was fun!
Cons: n/a
Location: The location is awesome since it rather remote and the beach access is very important to me and it was fabulous.
I had reserved this stay several months ago and had I have known how pleasant this hotel stay would be I would have booked the whole weekend. Originally it was just to spend the night to enjoy an event, Lantern Fest. That unfortunately got cancelled. But on the upside, the stay was great! We really enjoyed all the amenities that the hotel has to offer. Everyone from the arrival at the desk, housekeeping and pool staff was awesome. Especially Fabiola, she was very attentive and personable.
Comment from Hotel Management
Sep 26, 2017 by Z, Hotel Management
Hello Rose, We are extremely happy to hear that everything during your stay was great! Our team works very hard to make sure our guests are 100% satisfied and it's the best feeling when we achieve it. We thank you for taking the time and letting us know. It is greatly appreciated. We hope to have you back soon for another great stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Pros: Views
Cons: Nothing
Location: Very Convenient location
Very well kept. Staff super Friendly. Clean. Festive!
Comment from Hotel Management
Sep 26, 2017 by Z, Hotel Management
Hello, We are very glad that you enjoyed your stay with us. Our team works very hard to provide the best experience to our guests. We thank you for your review and we hope to have you back soon!
4 out of 5
by A verified traveler from Oregon City, OR

Nice but needs updating

Posted Sep 21, 2017
The rooms are stuck in the 90's. stained and worn carpet. The furniture, wall coverings, and beds need replaced with current styles.
Comment from Hotel Management
Sep 21, 2017 by Z, Hotel Management
Hello Kent, Thank you for taking the time and letting us know your concerns. We are taking measures to keep everything updated in our hotel. Once again thank you for your feedback. We appreciate it!
5 out of 5
Recommended
for Families
by A verified traveler from Mission, TX

2 night weekend

Posted Sep 18, 2017
Pros: Walking distance to the beach. Great music at night time.
Cons: nothing
Location: Walking distance to the beach. Close to everything.
First time staying here. Excellent hotel. Great Staff. Great pool. Must try the Breakfast buffet, it's excellent.
Comment from Hotel Management
Sep 18, 2017 by Z, Hotel Management
Hello Johnny, We are so happy that you enjoyed your time with us. We try our best to provide the best environment for our guests. We hope to have you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

quickly planned beach trip

Posted Sep 17, 2017
Pros: location room with a view and each room had a very large covered porch, clean, friendly,
Cons: nothing we found
Location: jet ski tour at Parrot Eyes. dunes treking on north end of island. bicycle rentals for beach/town riding, boat tours, parasailing.... plenty
we scheduled this quickly after irma cancelled our plans to florida. we stayed from sunday to friday night 9/10-9/16. hilton does it right in south padre !! less than 100 steps to the beach from the pool area. clean, friendly, amenities were abundant, fresh beach towels each day no cost. not a bad view out of the rooms that we could find. balcony each room. ours faced north over a park, but hotel is situated for every room to have a view of either gulf or laguna madre. staff awesome, room staff present and helpful. bought the free breakfast option and well worth it. FYI there is no beach chair service through the hotel. Jims beach service has a guy come out each morning at 9am to set up chairs and umbrellas to rent for 30$ daily. first come first rent. cash only. well worth it. 90's and full sun all week. make sure to drive to the north end of the island and trek through the dunes/shore - you will find an unbelievable amount of the thickest biggest shells we have ever found... locals wont tell you this so do it. park on the road and go explore. off season for our trip so pretty quiet on the beach.... i would suggest going off island for food into port isabel, as south padre seemed all the places had the same food. go find TORTUGAS seafood market and eat upstairs for the best seafood that we found. most authentic mexican food places closed at 3/4pm ?? which we thought odd but in port isabel plenty of places to choose from. hilton did it right for us !!!!
Comment from Hotel Management
Sep 18, 2017 by Z, Hotel Management
Hello Mike, We are so pleased to hear that your experience with us was great! Our team works very hard to provide our guests with a memorable stay. We hope you come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from AUSTIN

nice place but no communication!!!

Posted Sep 5, 2017
Pros: yes.
Cons: PROPER COMMUNICATION TO YOUR CUSTOMERS..
Location: FOOD /ENTERTAINMENT
The Hilton was about the best place that I ever stayed at. The Only that I can complain of is the communication was very HORRIBLE!!! I had lost a pair of Ray Ban sunglasses on Thursday night. I had reported it that same night, the day after about 4-5 times, and even the morning that I checked out. I practically got the run around since the day that reported my sunglasses lost. I got a phone on Sunday from some manager that they couldn't find them and reviewed the camera couldn't see anything cause it too dark or too bright.., Just VERY DISAPPOINTED that it took practically the whole stay and even a day after fro check out to FINALLY GET A CALL OR ANY CONFIRAMTION on my lost Ray Ban sunglasses.
Comment from Hotel Management
Sep 15, 2017 by Z, Hotel Management
Hello Nichole, We're sorry to hear about your sunglasses. We have spoken to our staff about this incident and the importance of constant communication with our guests. We will try harder to prevent a similar situation. Thank you for letting us know. We hope you come back soon.