Ratings based on 492 Verified Reviews

3.6 out of 5
65% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Very spacious and comfortable! Rooms were clean and the staff was friendly.
3 out of 5
by Robin

Cost Surprisingly More Than Originally Presented

Posted Jul 24, 2017 on Hotels
Hotel was nice but the rate I agreed to of 233 ended up being 277 after it hit my credit card. Hmmm...
Comment from Hotel Management
Jul 27, 2017
It was a pleasure hosting your stay this past week at Suites at Sunchase in beautiful, sunny South Padre Island! Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
3 out of 5
by A verified traveler from San Antonio

Posted Jul 23, 2017
Stained sheets, took literally 20 minutes for shower to reach a tolerable temperature, a group of drunk people were allowed to play beer pong by the pool very little space around them.
Comment from Hotel Management
Jul 27, 2017 by Terry Villarreal, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Please know that our hotel and our staff hold very high standards, and notified about any situation, they have been trained to enforce those standards. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3 out of 5
by A verified traveler

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
5 out of 5
by rodolfo

Posted Jul 22, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017
Thank you for taking the time to share your experience with regards to your recent stay at our boutique hotel, Suites at Sunchase, in beautiful South Padre Island Texas! Thank you for taking the time in completing our online survey. We were pleased to have you as our guest at our Suites at Sunchase in South Padre Island. We are so grateful for your comments and are happy to know that you had an amazing stay. Please know that we strive to provide all our guest with the best customer service possible. We are always available to assist you with any future hotel reservations. Hope to see you again!
5 out of 5
by JOSEPH

The entire staff of this hotel was awesome

Posted Jul 22, 2017 on Hotels
This was the most friendly hotel staff and so welcoming throughout our 3 days there
Comment from Hotel Management
Jul 27, 2017
Thank you for taking the time to share your experience with regards to your recent stay at our boutique hotel, Suites at Sunchase, in beautiful South Padre Island Texas! Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
3 out of 5
by ben from edinburg

good stay for the money

Posted Jul 20, 2017 on Hotels
Even though it's not fairly new, I really do like there spacious rooms, comfortable beds and customer service.
Comment from Hotel Management
Jul 22, 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
4 out of 5
by Graciela

Posted Jul 18, 2017 on Hotels
Comment from Hotel Management
Jul 20, 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
5 out of 5
by Edwin

Recommend

Posted Jul 17, 2017 on Hotels
Enjoyed my stay
Comment from Hotel Management
Jul 20, 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Hope to see you soon!
4 out of 5
by Kenya Morin from South Padre Island

Perfect Location

Posted Jul 16, 2017 on Hotels
Perfect location, friendly staff, Jacuzzi's water was cold, we informed front desk about it and they quickly turned it on, apparently it was off. Hotel doesn't have acces to the beach, we had to use the car/walk about 2 blocks, other than that it was a good stay.
Comment from Hotel Management
Jul 20, 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Our property indeed offers some of the largest hotel rooms on the island and although we are not a beachfront property, the closest public beach access is at walking distance at only three blocks away. Again, thank you for your feedback, and we hope to see you back soon!