Ratings based on 1,501 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Jan 10, 2018
Awful customer service ; zero accommodation and disrespectful about booking through a “third party”
Comment from Hotel Management
Jan 17, 2018 by Manager, Hotel Management
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us, especially that we were not able to address the issue. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Don't book with expedia

Posted Dec 8, 2017
Had a life event happen and Expedia would not refund our money. Went back and forth with hotel and Expedia. Just book through the hotel!!! Overall hotel was good and staff helpful but not worth $200.
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
I want to ensure that you know that we take guest comments very seriously. Thank you for the insight regarding your experience with our staff. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Hotel is a 10 minute walk from Wells Fargo Center

Posted Dec 8, 2017
Pros: Very comfortable beds
Everything went smooth, hotel was clean and the staff was very friendly.
Comment from Hotel Management
Dec 8, 2017 by Manager, Hotel Management
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Candiac, Qc

Nice Hotel close to Stadium Venues

Posted Dec 5, 2017
Pros: Proximity to sporting venues.
Cons: The price during football games!!! Crazy!! Especially with the exchange rate.
Stayed at this hotel a couple of times for Flyers games. Close walk to sporting venues and about a 15 minute subway ride to downtown Philly.
Comment from Hotel Management
Dec 5, 2017 by Manager, Hotel Management
We strive to give every guest an enjoyable and memorable experience. Thank you for the comments regarding our hotel. We hope to see you again and that you'll truly be impressed with our improvements.
1 out of 5
by A verified traveler

Not worth the money. Dirty and broken things room

Posted Dec 4, 2017
Would never stay here again. The room was dirty, the bathroom had broken door knob, hook on bathroom door was barely screwed in. The elevators had garbage in them them everyone we got in them. The breakfast that was $12.99 was disgusting and it was a basic continental breakfast at all other hotels. For being the main hotel near the stadiums you would think they would invest in real updates and a maintenance team that knew what they were doing.
Comment from Hotel Management
Dec 6, 2017 by Manager, Hotel Management
We continuously strive to give our valued guests a wonderful experience and that is why we truly appreciate the comments you shared regarding our elevators and breakfast. We hope to see you again and that you'll truly be impressed with our improvements.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2017
Good stay. Friendly staff. Good location. Would stay again.
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

There for a concert

Posted Nov 22, 2017
Pros: Location to my event
It's a very convenient location for the stadiums. They would not allow any early check-in on the day of our arrival, but we managed. The rooms are a little older but everything was certainly clean and very comfortable.
Comment from Hotel Management
Nov 22, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our location. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Avwrage size rooms but very clean, great location, friendly staff
Comment from Hotel Management
Nov 20, 2017 by Manager, Hotel Management
Thank you for your review and comments regarding our staff and location. Through guest feedback like yours, we are better able to improve guest experience for future visitors.
4 out of 5
Recommended
for Everyone
by A verified traveler from philadelphia

Close to stadiums!!! Woo hoo!

Posted Nov 18, 2017
All good! Walking distance....no worries! Staff were friendly, rooms were clean, fun bar! Very convenient for sporting events or concerts!
Comment from Hotel Management
Nov 20, 2017 by Manager, Hotel Management
Know that your voice is of tremendous importance to us and we value your comments about our staff. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.
5 out of 5
Recommended
for Everyone
by A verified traveler from Staten Island, NY

close walk to wells fargo center and xfinity live

Posted Nov 15, 2017
Pros: location
Cons: n/a
Location: wells fargo center xfinity live
We stayed here for our second visit to Philadelphia solely for a concert. It was great to be able to walk to and from the event, felt safe. Rooms were very nice for the price paid
Comment from Hotel Management
Nov 15, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We look forward to your next visit!