Ratings based on 2,578 Verified Reviews

3.5 out of 5
75% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to major roads.

Posted Nov 17, 2017
Pros: Convenient to shopping and I95.
My room was next to electrical room. Too noisy for sleeping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Clean and good price

Posted Nov 16, 2017
Great location to everything. The room was clean and beds were comfortable. The breakfast was ok not great. We will stay again.
Comment from Hotel Management
Nov 16, 2017 by CDM, Hotel Management
Dear Victoria, Thank you for your review. We will take your feedback to improve. Regards,
1 out of 5
by A verified traveler from springhill nova scotia canada

Need updated

Posted Nov 16, 2017
Pros: Nothing. Have been staying at this hotel every year for the last 10 years. Very disappointed with this
No hot water, no ice machine that worked. Over priced, needs to be update.
3 out of 5
by A verified traveler

Posted Nov 13, 2017
Previous smoke smell in room that was supposed to be for non smoking room.
Comment from Hotel Management
Nov 15, 2017 by CDM, Hotel Management
I apologize for the inconvenience. Our property is 100% non-smoking. I will look into the matter. We value your feedback. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

I was very happy with my stay

Posted Nov 13, 2017
I was very happy with my stay. Very close to shopping.
Comment from Hotel Management
Nov 13, 2017 by CDM, Hotel Management
Dear marilyn, Thank you! Indeed, we are across the street from Maine's largest mall! Come again!
3 out of 5
Recommended
for Everyone
by A verified traveler

not bad but ...

Posted Nov 9, 2017
Cons: water temp
Shower temperature was tepid. Dial came off in my hand.
Comment from Hotel Management
Nov 11, 2017 by CDM, Hotel Management
So sorry for the inconvenience. The sudden drop in temperatures are to blame and are looking into it. Thank you,
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Nice room

Posted Nov 1, 2017
We stayed in a fairly nice room but the back entrance door to get out of the hotel slammed thru out the evening and it banged the headboard every time and shook the whole wall kind of irritating!!!
Comment from Hotel Management
Nov 1, 2017 by CDM, Hotel Management
Ohno, KD, I am so sorry for the disturbance. I will look into the issue. Regards,
3 out of 5
by A verified traveler from South Burlington, Vermont

Mattresses are worn out. They are dish panned.

Posted Oct 24, 2017
Pros: Price
Cons: Mattresses need to be replaced. They are dish panned. Sore back.
Location: Nice place with mall, restaurant and Portland ocean side is nice.
Mattresses are dishpannned . They need to be replaced.... same thing last July and this October. Replace the mattresses. Door to the bathroom rubs on the floor and makes a large sound. Rest of the place is perfect. Very nice breakfast.
Comment from Hotel Management
Oct 25, 2017 by CDM, Hotel Management
Dear Pierre, Thank you for your feedback. I will look into the issues and fix them. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Pros: Van transportation, 24 hr services, location
Cons: inside is tired and could use a facelift
The building is a little tired looking especially inside but the staff really was great. The van transportation was very accomadating and made a huge difference in my stay.
Comment from Hotel Management
Oct 25, 2017 by CDM, Hotel Management
Thank you! We are updating the hotel so please come back and try us again! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great Stay

Posted Oct 23, 2017
Pros: New carpet, New beds, room extremely clean, A/C nice and quiet, tasty breakfast
Location: Lots of shopping, great restaurants, close to everything, easy Highway access
We were happily surprised, do not listen to old reviews. Fast check in Hotel is being refurbished, room was extremely clean had a microwave and a good size fridge. Beds were brand new and very comfortable. Brand new carpet Breakfast was tasty and filling, employee's were more than helpful to help with any questions.This location is close to everything, great Highway access. Would definitely stay again.
Comment from Hotel Management
Oct 23, 2017 by CDM, Hotel Management
Thank you, Katie! As much as we appreciate guests taking the time to review our hotel, sometimes it's hard to read negative feedback when we try so hard for excellence. Thank you for taking the time. Staff