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Reviews of Extended Stay America Suites Reno South Meadows

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 165 out of 699 reviews" "
Rating 8 - Good. 215 out of 699 reviews" "
Rating 6 - Okay. 153 out of 699 reviews" "
Rating 4 - Poor. 103 out of 699 reviews" "
Rating 2 - Terrible. 63 out of 699 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Marita, Canby

Liked: Cleanliness, staff & service
Disliked: Amenities
Staff friendly. coffee good
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Marita, Thank you for your feedback. We greatly appreciate your positive feedback regarding our staff and coffee quality. At our hotel, we prioritize providing exceptional service and ensuring our guests enjoy a delightful experience. Your recognition of our friendly staff and delicious coffee motivates us to continue delivering excellence. We're committed to maintaining these standards and look forward to welcoming you back for another enjoyable stay. Thank you for choosing Extended Stay America, and we eagerly await the opportunity to serve you again.Sincerely,Hotel Management

10/10 Excellent

Sue

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also I like to give a special thank you for Christine and Rudy for making my stay awesome. I give them five stars all the way and their boss needs to buy them lunch..
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 11, 2024
Dear brent, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate to have such exceptional team members like Christine and Rudy, who are the perfect examples of the passionate and dedicated spirit of service we value, and we are delighted that their caring hospitality was the highlight of your stay. Reviews like yours make all of our efforts worthwhile, and we can't wait to welcome you back for another pleasurable experience.Sincerely,Hotel Management

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, they were very accommodating to our requests
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
Dear Vivian, Thank you for your kind words regarding our service. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Kristina

Stayed 1 night in Feb 2024

10/10 Excellent

Cesar, Las VegasHenderson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff service
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Dear Cesar, Thank you so much for your outstanding review. We are glad that everything went well during your stay and our staff made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Thomas

Stayed 3 nights in Jan 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jan 2024

8/10 Good

Kyra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The South Meadows location was good. The check in/out process was smooth and the staff was very nice and accommodating.
Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Courtney

Stayed 1 night in Jan 2024

4/10 Poor

Kenneth, Portland

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Here’s the one big problem- the rooms have a kitchen- but they provide nothing for it. No utensils, no pots, pans, plates, no coffe maker. Heck, no hair blower. You have to request them at the front desk at the point of check-in. If they’re already assigned to other rooms, you wind up on a waiting list.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 31, 2023
Dear Kenneth, Thank you for choosing our hotel for your visit here. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely, Hotel Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice extended stay. Clean and in a good area.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Dear Guest, Thank you for your kind words and for highlighting the cleanliness of our hotel. It's lovely to hear that our efforts to provide a fresh and spotless environment positively impacted your stay. We believe a clean space contributes to our guests' comfortable and enjoyable experience. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a South Reno class
I was only there for a brief stay but the young man working the front desk was very informative and fantastic at his job! I appreciate his friendly demeanor and his attention to the guests checking in and out! Customer Service still means something to this establishment!
Stayed 1 night in Dec 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Alexander

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Shanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Perfect location for what we had planned. Staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 9, 2023
Dear Shanda, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our convenient location and excellent hospitality made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you again on your next visit to Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Nicholas

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

kyoko

Stayed 1 night in Dec 2023

10/10 Excellent

Cristobal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leonor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ☺️
Stayed 1 night in Nov 2023

4/10 Poor

Donald

Disliked: Cleanliness, staff & service, property conditions & facilities
This facility is supposed to be extended stay. There were no utensils- no toaster, no plates , no glasses, no coffee, no silverware. The people at the desk were not friendly or helpful. There seems to be a number of people living day to day and the staff treat these folks with little patience. I’m used to staying at motels and hotels where convenience and helpfulness are standard. My next door neighbor constantly slammed the door at all hours! Very disappointing stay.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 7, 2023
Dear Donald, Thank you for your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We are also sorry for the service issues you encountered with our staff, and we assure you we will address it appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

8/10 Good

Aleah Marie

Business traveler
Liked: Cleanliness, staff & service
Check in staff was very friendly and helpful at check in!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Aleah Marie, Thank you for choosing Extended Stay America. It is glad to know you had a great stay and were pleased with the clean and comfortable room that is best for your needs. Your compliments for staff are shared for encouragement. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Tracy, Thank you for sharing your valuable feedback. We're delighted you had a positive experience with our friendly staff at Extended Stay America. Your satisfaction is our priority, and we appreciate your acknowledgment. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Walter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jackie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no in room coffee and the breakfast was poor at best and no hair dryer or bath tub plug. How the heck do you take a bath???? I would like to have some compensation regarding this terrible stay even though it was represented by several stars on the reviews!!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 15, 2023
Dear Robert, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. Please reach out to us at the hotel directly for any further concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
It would be nice to have queen beds instead of doubles. Also a hairdryer would be a convenient addition.
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rick

Stayed 4 nights in Sep 2023

6/10 Okay

Bruce

No hairdryer no USB
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear Bruce, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team for improvement. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

10/10 Excellent

Renate A

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, particularly the lady who checked me in and checked me out. She was extraordinarily friendly, and was very accommodating.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 15, 2023
Dear Renate, Thank you for posting such kind comments about our hotel, especially our staff. It's lovely to know that our team's efforts positively impacted your experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Extended Stay America soon!Sincerely,Hotel Management

6/10 Okay

Verified traveler

Disliked: Staff & service
One huge let down.
The place it self was average. It was the staff that turned out to be a complete disappointment. I'm not going to into detail because that's not really my way.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 9, 2023
Dear Guest, We are truly sorry you didn't experience our staff at their best during your stay. Our goal is to provide the highest customer service and continually strive to improve our guest experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute anniversary stay-cation
The accommodations were nice. We only stayed one night spur of the moment for our anniversary and to be kid-free. Rudy at check in was great. Some observations: the website says hot breakfast included. I don’t consider nor would I think most people would consider packets of dried oatmeal as a hot breakfast. Yes, you can hot water to it and yes you eat it at breakfast time but I consider this false advertising. The mattress was very stiff and firm for our liking so my husband didn’t get a good night sleep. I would recommend adding a variety of meals to the vending machines. It was literally one machine of drinks and one machine of candy. There are options out there to include sandwiches, yogurts and other pre-packaged foods.
Stayed 1 night in Sep 2023

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities, room comfort
Fleas and/or bedbugs!
Still itching and doctoring the bites. The room was infested with fleas and/or bedbugs.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 3, 2023
Dear Gary, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we have informed our housekeeping and pest control team to review the room for further improvement. Our front desk team is always there to help you with anything; please connect with them for further assistance. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and pleasant
Easy access location. Basic but clean and quiet accomodation. Breakfast is not worth eating, coffee was pretty bad. Overall pleasant and helpful staff. Fine for a transit hotel.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 31, 2023
Dear Margaret, Thank you for choosing Extended Stay America. It is great that you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. Our team will be delighted to read your feedback. We will pass along your comments regarding our breakfast as we continually strive to improve our services and are grateful for feedback that helps us learn and grow. Thank you again for posting your review; we look forward to seeing you again soon.Sincerely,Hotel Management

6/10 Okay

Philip

Business traveler
Liked: Cleanliness
Noises clean
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 29, 2023
Dear Philip, Thank you for choosing us for your recent visit. We are happy your overall experience was pleasant. However, we apologize for the noise concerns during your stay and their impact on your comfort. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Horacio

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Kevin

Traveled with group, Business traveler
Hot stuffy rooms, beds and pillows are uncomfortable and they say there's free breakfast but only granola bars and packaged muffins.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 18, 2023
Dear Kevin, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we apologize for the issues you had which impacted your overall time with us. Your valuable feedback will help us continually strive to improve our guest experience, and our housekeeping team is reviewing the room and ensuring it is corrected and fixed. Also, the breakfast team is looking for improvement in the areas mentioned. Please reach out to us for further assistance, and we will be happy to help you. We look forward to providing you with the outstanding stay we are known for the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent rooms. Laundry on-site. Many restaurants within walking distance. Staff treated us amazing. Convenient to Lake Tahoe and Virginia Coty
Stayed 1 night in Jul 2023

4/10 Poor

Adrian

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Quiet and Comfort
Loud music most of the time I was in my room.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Adrian, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

6/10 Okay

Teresa, Saratoga

Stayed 3 nights in Apr 2023

10/10 Excellent

Frank

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My dog Chocolata and I loved the staff and the locals were fantastic. Everyone was so friendly. Thank you everyone. We will truly miss you all
Response from Hotel Management on Jun 4, 2023
Dear Frank, Thank you for your kind words and feedback about your stay at Extended Stay America. We're thrilled that you and Chocolata had a wonderful experience at our hotel. Our staff takes great pride in providing friendly and exceptional service, and we're glad that it positively impacted your stay. We appreciate your patronage and hope to welcome you and Chocolata back. Wishing you all the best in your future travels!Sincerely,Hotel Management

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023