Ratings based on 372 Verified Reviews

4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from elko

Shower had NO warm water. Only HOT or COLD

Posted Sep 12, 2017
Pros: New building with clean grounds and parking lot, business center with new computers.
Cons: FIX the shower and Air-conditioner
Location: Safe neighbored with easy access to freeway
Air-conditioner had failing compressor that mad a LOUD noise every time it turned on. 2am, 4am, and 7am. Try sleeping with that!
Comment from Hotel Management
Sep 15, 2017 by David Michel, Hotel Management
Dear Steve; Thank you for taking the time to post a review. Please accept my apologies for the failure of the mixing valve in your room. We have corrected the problem so that other guests do not have the inconvenience you experienced. I have shared your comments regarding the air conditioner to our maintenance team so that they can take immediate corrective action. Again, thank you for your comments and your business. We truly do appreciate both. Sincerely, David Michel General Manager
4 out of 5
by A verified traveler

Posted Sep 10, 2017 on Hotels
No complimentary breakfast included. Hot tub was out of service all four days of our stay with no indication that repairs were being attempted.
Comment from Hotel Management
Sep 16, 2017
Dear Traveler; Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed. Sincerely, David Michel General Manager
2 out of 5
by A verified traveler

Cleaning

Posted Sep 8, 2017
Pros: Nice professional front desk staff
Cons: clean rooms
Location: good location close to virgina city.
When we left our room for the day and returned to our room at night, the room was not cleaned. The bed was not made and the towells were not replaced with clean towells and the garbage was not thrown out. No maid service ? We were to tired to complain that night and left early the next day.
Comment from Hotel Management
Sep 9, 2017 by David Michel, Hotel Management
Dear Anonymous; Thank you for taking the time to post a review. It is through comments such as yours that allow us to better serve all our guests. Please accept my sincere apologies for not providing the housekeeping service you have come to expect. I have shared your comments with our Executive Housekeeper, so that he can take corrective action. I was pleased to see that our front desk team was professional and nice. Again, thank you for your comments and your business. We truly appreciate both. Sincerely, David Michel, General Manager
5 out of 5
by Kathy

Posted Sep 8, 2017 on Hotels
Nice location,pleasant staff. Clean rooms.
Comment from Hotel Management
Sep 16, 2017
Thank you for your review and great rating. We enjoy hearing from our guests. We hope to serve you next time you are in the area. Sincerely, David Michel General Manager
4 out of 5
by Berta

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017
Dear Berta; Thank you for taking the time to post a review, and for your rating. We appreciate hearing from our guests. We hope to see you next time you are in the area. Sincerely, David Michel General Manager
5 out of 5
by Stephanie

Posted Sep 5, 2017 on Hotels
Great staff and great accommodations.
Comment from Hotel Management
Sep 9, 2017
Dear Stephanie; Thank you for taking the time to post a review and for your 5 star rating. We are pleased to see that you enjoyed the staff and accommodations. We certainly hope that you will visit us again the next time you are in Reno. Again, thank you for your comments and your business. We are grateful for both. Sincerely, David Michel General Manager
4 out of 5
by Regina

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 9, 2017
Dear Regina; Thank you for taking the time to post a review. We appreciate your rating and hope you will visit with us again in the future. Sincerely, David Michel General Manager
2 out of 5
by A verified traveler from Missouri

Dirty carpets uncomfortable beds

Posted Sep 5, 2017 on Orbitz
The housekeeper sprayed the carpet with so much scented spray we could not stay in the room. The spray was to mask the odor of the dirty carpet. The staff responded quickly and moved us to a room that had not been sprayed. Beds are weird and uncomfortable. One positive - nice pillows
Comment from Hotel Management
Sep 9, 2017 by David Michel, Hotel Management
Dear Susan; Thank you for taking the time to submit a review. It is through comments such as yours that allow us to better serve all our guests. Please accept my sincere apologies for the inconvenience you experienced due to our Housekeeping team. I have shared your comments with the team, so that they can take corrective action in the future. Sincerely, David Michel General Manager
3 out of 5
by A verified traveler

The staff was great, room keys all stopped working

Posted Aug 31, 2017
The hot tub was out of service, the pool was cold, just not as nice as we were expecting.
Comment from Hotel Management
Sep 1, 2017 by David Michel, General Manager, Hotel Management
Thank you for taking the time to post a review. Please accept our apologies that the hot tub and pool were not operational. I assure you we have addressed both items. Again, thank you for your comments and your business.
2 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017
Thank you for taking the time to post a review. We are always glad to hear from our guests and hope that we can do a better job next time you are in town. We do appreciate your response and your business. Sincerely, David Michel General Manager