Ratings based on 355 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice hotel but

Posted Aug 17, 2017
Checked in room not ready asked to come back later rented a suite but got the handy capped room overbooked clerks couldn't do anything for me or wouldn't wouldn't give me a discount and the toilet was plugged and the air conditioner was very noisy would not stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel about 15 minutes from downtown

Posted Jul 2, 2017
Nice hotel, but the bar and restaurant seemed pricey. Breakfast was not complimentary.
Comment from Hotel Management
Jul 15, 2017 by Rojelio , Hotel Management
Thank you for telling us about your resent stay . We appreciate your feedback of our restaurant and I will bring it up to my team. We do not offer complimentary breakfast since we offer a cook to order breakfast and not a continental . We hope you come back next time you are in Reno .
5 out of 5
Recommended
for Everyone
by A verified traveler from Central California

Comfy alternative to the casinos!

Posted Jun 26, 2017
We were attending the Rockabilly Riot in Carson City and decided to forgo our normal stay on one of the casinos. Was a great choice with several dining options in walking distance. Super polite staff. Clean room. Great in room jetted tub in our suite. Will stay again!
Comment from Hotel Management
Jul 15, 2017 by Rojelio, Hotel Management
Thank you for taking the time to write about your great resent expirence . I'm am very happy to hear my staff made your stay memorable . We will be expecting you in the near future .
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Jun 5, 2017
We really enjoyed our visit with you! Keep up the great work👍
Comment from Hotel Management
Jun 13, 2017 by Rojelio , Hotel Management
Thank you very much for writing about your great expirence . We hope to see you again in the near future .
5 out of 5
Recommended
for Everyone
by A verified traveler from A.

Posted May 30, 2017
The staff went above especially Christine and FOM. Randy at breakfast also was receptive
Comment from Hotel Management
Jun 13, 2017 by Rojelio , Hotel Management
Thank you very much for taking time to share about your great expirence . I made sure to thank Christine and Randy personally for their great service they provided to you . We hope to see you again soon .
4 out of 5
Recommended
for Everyone
by A verified traveler

Kitchen staff

Posted Apr 26, 2017
Kitchen staff was very rude. One of the kitchen staff was very loud and rude.
Comment from Hotel Management
May 10, 2017 by Rojelio Nava , Hotel Management
I apologize that my staff was rude and unprofessional. I brought this to the attention of our kitchen staff and this issue will not occur again . I hope you can gives a second chance when you are in Reno .
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 25, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Reno NV

Posted Apr 21, 2017
Pros: was CLEAN
Cons: can't think of a thing .
we enjoyed the stay and will stay again and will recomend to family and friends.
Comment from Hotel Management
May 7, 2017 by Rojelio, Hotel Management
Thank you so much for your amazing review . I am happy to hear you will be back and recommend us to your peers. We will be waiting to welcome you next time your in Reno.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location away from loads of traffic or casino

Posted Apr 20, 2017
Courteous staff and comfortable bed and away from casinos and lots of traffic
Comment from Hotel Management
May 7, 2017 by Rojelio, Hotel Management
Thank you for writing about your most resent stay . I am happy to hear you had memorable stay . We strive our best to meet all guest expectations and glad we meet yours .
1 out of 5
by A verified traveler

Not so nice

Posted Apr 12, 2017
Pros: Leaving
Cons: I should have been notified of this Carpets are old, stained and dated. Fitness center is under repair for over a month Swimming pool under repair
Carpets are old, stained and dated. Fitness center is under repair for over a month Swimming pool is under repair. New employees that are not accommodating.
Comment from Hotel Management
May 10, 2017 by Rojelio Nava, Hotel Management
I apologize the issues you faced at our property . I have addressed this issues with my team and we are working to make sure we meet every guest expectations . Our fitness center is now operational but our pool is still going through renovations . We hope you consider to stay with us agin .