Ratings based on 269 Verified Reviews

3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 16, 2017
Loved the staff! Room was clean as far as no trash, clean towels, and clean restroom, but the room had a very strong humid smell as soon as I walked in. Beds were uncomfortable and with bad sheets but I guess it's ok for the price compared to better hotels around.
Comment from Hotel Management
Jul 19, 2017 by Cynthia, Hotel Management
Dear Traveler, We strive to deliver on quality and service at all levels of guest satisfaction to our guest. I am sorry that we failed you on the smell of your room. A prompt resolution for your room concerns have been made. Rest assured we have looked into this to make sure that this will not be happening with our future guests. Sincerely, Cynthia Ezell General Manager
2 out of 5
by A verified traveler from City brooks Tx

Could use some new personnel

Posted Jul 10, 2017
Pros: It has a good tv network.
Cons: Customer service High chairs for babies on eating area snack bar
Location: Tons to shop near by
I stayed there for a weekend and the front desk lady got upset when i got there because she was on her cellphone and had to get up to assist me. She didnt even greet me she just said, "last name" like it was such a burden for her to deal with me. The she just asked for my id and card, then gave me the room key and sat down, i asked what room number was i and she said, its there inside your card and continue in her phone. What a horrible customer service
Comment from Hotel Management
Jul 14, 2017 by Cynthia, Hotel Management
Janet, Foremost thank you for staying with us and sharing your experience online. I am sorry that you experienced what appears to be less than substantial guest service. It is in our culture to provide the finest levels of guest satisfaction to our visitors. I am sorry that we failed you on the welcome to our hotel. Rest assured we have looked into this to make sure that this will not be happening with our future guests and the appropriate training measures are met. Thank you once again. Cynthia E General Manager
1 out of 5
by A verified traveler from A

Stay away

Posted Jul 4, 2017
Room and hotel had a smell to it. Staff left trash all in room and didn't clean. Left it a mess
Comment from Hotel Management
Jul 6, 2017 by Cynthia, Hotel Management
Frank, I would like to take this time to apologize for the shortcomings you have listed above. It is not in the La Quinta culture to provide the type of service it seems you have experienced. I will share this information with all of our managers so that we can take quick and effective corrective action to ensure this does not happen again. Thank you once again. C Ezell GM
1 out of 5
by A verified traveler

Terrible hotel with stinky carpets , over priced .

Posted Jun 26, 2017
Staff was friendly but rooms were horrible .Booked the room online . It said it was good for a family (5 people) but it had just two standard beds . We had to them take another room and spend more . Very dirty rooms , spiders and stinky carpets . Our bathroom didn't work . A plumber had to come and fix it . We changed two rooms because the carpet was WET!!! Plz don't stay in the one . Terrible !!!!!!
Comment from Hotel Management
Jun 29, 2017 by Cynthia, Hotel Management
Thank you for visiting with us. I want to apologize for our oversight, and make you aware we do have a proactive preventive program in place that is intended to avoid these type of concerns. We are working diligently on our renovation. I hope to see you so to so you our progress. Sincerely, Cynthia Ezell GM
2 out of 5
by Jose J

Posted May 15, 2017 on Hotels
Thought this location was better... Micro restroom, restroom door almost hit the toilet when openened. Needless to say this should have planned better...
Comment from Hotel Management
May 22, 2017 by Jason, Hotel Management
Thank you for responding to our survey. I would like to apologize for the inconvenience of our room size. Our property is a more vintage property and we are currently remodeling our rooms, however we are not making changes to the size of our rooms. They do offer comfort and convenience. We would love the opportunity in having you back when our renovations are completed. We hope to see you again in the near future. Regards, Cynthia Ezell GM
5 out of 5
by Christine

Highly recommend

Posted May 10, 2017 on Hotels
Great place to stay. Friendly staff. Clean, comfortable room. Excellent location. Very affordable. The only complaint I have is that the pool needed to be cleaned.
Comment from Hotel Management
May 22, 2017 by Jason, Hotel Management
Thank you for your kind words. We look forward to providing you the best service possible. Our pool man cleans our pool on a regular basis and I will make sure his effort reflex the level of service you demand from us. Regards, Cynthia Ezell GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice clean hotel

Posted May 2, 2017
Nice interior design and sitting area. Spacious room with comfy sofa, modern design with work space. Comfy bed and clean sheets.
Comment from Hotel Management
May 3, 2017 by Jason P., Hotel Management
Thank you for the review Mei. I'm glad you found the room both clean and comfortable. Please come see us again soon.
5 out of 5
by gilbert

Posted May 1, 2017 on Hotels
Comment from Hotel Management
Jun 10, 2017 by Jason, Hotel Management
Gilbert I was delighted to hear you had a wonderful experience with us recently at the La Quinta Inn Brooks. We look forward to seeing you soon. Cynthia E General Manager
3 out of 5
by Prabal

Breakfast area not too Good

Posted Apr 24, 2017 on Hotels
Not So good Experience, expected more when I paid 146 USD. It has just basic amenities, NO ELEVATOR, Stinking smell during breakfast. Total mess in the Breakfast area.
Comment from Hotel Management
May 2, 2017 by Jason, Hotel Management
Thank you for the feedback Prabal. I apologize that there was a smell during breakfast. Sometimes our guests burn toast or bagels. I apologize that there was a mess in that area. It looks like it was a very busy morning in the breakfast area. We clean up as soon as possible. Rates are dependent upon occupancy and demand in the area. We hope to see you again some time. Thank you, Jason P. AGM
4 out of 5
Recommended
for Everyone
by A verified traveler from g

Posted Apr 24, 2017
Everything was ok. The only 2 recommendations is to provide a channel list for the TV andeals also we can hear the steps from 2nd floor.
Comment from Hotel Management
Apr 27, 2017 by Jason P., Hotel Management
Thank you for the review Oscar. I hope you found your room to be both clean and comfortable. I apologize about the noise from the room above you. We hope to see you again soon.