Ratings based on 481 Verified Reviews

3.0 out of 5
54% of guests recommend
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Clean hotel

Posted Sep 15, 2017
Clean hotel. Great price, great costumer services and great locations
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thank you for staying with us. We hope to see you again soon.
2 out of 5
by A verified traveler

Nice location

Posted Sep 11, 2017
First room had ants all around the commode and toilet seat in the bathroom. The second room also had a few of them:Virginia
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
I apologize for the ants. I hope that you reported this to the front desk so that we are able to treat that room and take care of the problem. Thank you for staying with us and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from el paso tx

Good location

Posted Aug 21, 2017
Very nice stay good location to see city not a lot of people
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for staying with us. We hope to see you again soon.
1 out of 5
by A verified traveler from San Antonio, Texas

This is an all-night party Hotel

Posted Jul 28, 2017
We stayed at this hotel for 4 nights. The second night I called and complained and they said they would send out security it was okay for an hour but then got back noisy and remain that way till 12 midnight. The third day I decided to wear earplugs which still did not help the noise and on the fourth day there are a lot of children outside playing with the adults all the way till midnight 1 in the morning. I am not sure if everybody in the hotel sleeps during the day and parties at night but for those who want to get a good night's rest this is not a hotel for you it is also needing an upgrade. It was perhaps one of the worst places I've ever stayed at in all my life. The management didn't even offer us a different room.
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
I'm apologize for the noise. It is summer and we do have many families staying with us.
3 out of 5
by A verified traveler from South Texas

Not worth the price

Posted Jul 18, 2017
Pros: The air conditioning was nice and cold and the room was always cleaned
Cons: Add a microwave and mini fridge. Assign room numbers to the parking space Put a phone book, bible and tv guide in room
Location: Location was next to a freeway. There is a Denny's, Carl Jrs and a movie theater within walking distance
The hotel is next to a freeway so there's lots of traffic noise all hours of the day. There is no microwave and no mini fridge. There was no phone book, tv guide or bible in the room. Bed is a bit hard, definitely not pillowtop. Cleanliness of the room was good with plenty of towels. Didn't try the breakfast. Card keys stopped working on 3rd day but that usually happens with those keys, just had the front desk clerk re-activate them. Be sure to get to your room early because the parking lot will get full of cars quickly and then you'll have to park farther than you would like. There is a Denny's, Carl Jrs and movie theater nearby.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
thank you for staying with us.
1 out of 5
by A verified traveler

Posted Jul 18, 2017
Light is not working. Lock is not working. Toilet flush is not working. The most terrible thing is there is a big black bug in the bathtub.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Thank you for staying with us. We will try to do better.
3 out of 5
by Ernesto

Posted Jun 20, 2017 on Hotels
The room, sheets and pillows were clean, but the bathroom had mohoo
Comment from Hotel Management
Jun 27, 2017 by shane, Hotel Management
So sorry to hear about your issue. We will be sure to take care of that. Thanks for staying with us and for the feedback.
2 out of 5
by A verified traveler

Not staying here again

Posted Jun 20, 2017 on Hotels
First of all, the crew was very nice. The unfortunate thing is that, we had ants in our room and on the second day of our stay, I found a dead cockroach under the bathroom counter. I reported this to the front desk and they said they'll take care of it. They wanted to spray the ants while we were there but I told them that I don't want my kids to inhale the chemicals from the spray while staying there. Also, I found some hair everywhere. Aside from the state-shaped waffle, the breakfast wasn't that good. Some La Quintas are better than this. Also, note to self to not stay in this hotel because it's too close to the highway, so it's noisy 24/7. It's an older building so it looks like it needs some serious renovations. Wifi is okay though.
Comment from Hotel Management
Jun 26, 2017 by shane, Hotel Management
Thank you for staying with us. I apologize for the issues that you encountered. We will try to get better at the cleanliness and have the room treated.
2 out of 5
by Ana from Decatur Tx

fair

Posted Jun 18, 2017 on Hotels
our first room had a real bad mold smell the kiddos checked out the place and we found a water leak in the bathroom ...we called the front desk asap and immediatly we where in another room within min....cant say we will come back ...more likely i wont but it was ok for the occastion
Comment from Hotel Management
Jun 21, 2017 by shane, Hotel Management
I'm so sorry to hear about your experience. I'm glad to know that my team took immediate action and moved you to another room. I do hope that you reconsider staying with us again. We are working hard everyday to improve the quality of our hotel. Your comments will help us.
5 out of 5
by Jessica

good getaway

Posted Jun 17, 2017 on Hotels
It was a nice stay , and right next to a south park mall
Comment from Hotel Management
Jun 21, 2017 by shane, Hotel Management
Thank you for staying with us. I'm glad to hear that your experience was enjoyable. Please come back soon!