Ratings based on 551 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Rockford, IL
Decent hotelPosted Feb 21, 2018
Cons: Larger pool, with hot tub
Location: We were going to an event at the convention center which was basically right across the street.
Beds are very comfortable. Room clean. Staff very nice. Breakfast good. Pool a little small, no hot tub. Overall a nice place for the money.
by A verified traveler from Tinley Park, IL
StaffPosted Feb 20, 2018
The hotel staff was not pleasing. As a rewards member and frequent customer I was disappointed. However, there are two ladies with excellent customer service. One African American (has a beauty mark above her lips) and the other Caucasian (thicker stature). Friendly and both very observant. The rest of staff always seems moody and talk in a disrespectful manner.
for Everyoneby A verified traveler from north dakota
Easy access and wonderful peoplePosted Jan 20, 2018
My stay was very comfortable and pleasant. I was there on a family matter with two rooms. The front desk clerks on numerous occasions greeted us as we walked in an helped us immediately. We also changed our reservation and they had no problem adjusting. Very reasonably priced
for Everyoneby A verified traveler
Posted Dec 11, 2017
Good for the price, decent breakfast and staff was friendly and helpful
for Everyoneby A verified traveler from grand rapids, mi
nice hotelPosted Nov 27, 2017
Nice room and a good breakfast in the morning. The rooms were not very sound proof as we could hear people outside and stomping above our room.
Posted Nov 20, 2017 on Hotels
for Everyoneby A verified traveler from Fairbanks, AK
Nice hotel. Well located.Posted Nov 19, 2017
Pros: Location, staff
Cons: Hot tub
The hotel is nice enough. The staff was friendly and professional. Nearby to stores, restaurants, etc. Had a microwave and fridge in room. Room was clean if a bit noisy (thin wall syndrome). Pool, small workout room, but no hot tub in hotel.
Posted Nov 18, 2017 on Hotels
perfect for a short stayPosted Nov 16, 2017 on Hotels
The room was not huge but big enough for a two night stay. We arrived early and I wasn't surprised that our room wasn't clean yet (because we were definitely early) but front desk staff advised me to come back in an hour to an hour and a half. We killed that time shopping very close by, and upon our return, checked in with a different staff member because the original one was busy on the phone, but when she was available, remembered me and gave us the only room that was clean. I appreciated that she kept track of that. Very friendly staff on that shift. Not so impressed with the evening front desk staff who did not appear as professional and was not at all knowledgeable. Breakfast was adequate (not sure why some guests think they can come down in their bedroom attire (2 days in a row - same person) but that has nothing to do with the hotel).
for Everyoneby A verified traveler from Victoria, Australia
ReliablePosted Nov 16, 2017
Enjoyed our stay. Reliable hotel chain we’ve used many times with no problem