Ratings based on 489 Verified Reviews

3.2 out of 5
55% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Jan 17, 2018
Pleasantly surprised! We were happy with our stay! Staff at the front desk was friendly and helpful! Our room was amazing. I loved the kitchenette with the full size fridge, stove, sink, and microwave. If we would of stayed longer we would of made more use of it. Room was clean and bed was new! Only issue was one night the next room over was making a lot of noise. Otherwise no issues.
Comment from Hotel Management
Jan 18, 2018 by Hotel Management , Hotel Management
Jamie, it was our pleasure having you as our guest at Extended Stay America. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room along with the amenities. We value your observation in regard to the noise and have taken a note of it. We hope to welcome you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from chicago

Horrible

Posted Jan 7, 2018
Horrible stayed for 15 min and left I wish I can get a refund
Comment from Hotel Management
Jan 10, 2018 by Hotel Management , Hotel Management
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Although my room was not cleaned up to par it’s not a run down hotel. There was old water bottles in the room and my tub was not clean. The knob for the tub was also broken.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. However, we are sorry for the issues you had in your room and regret the inconvenience it caused. We have shared your concern with our housekeeping as well as maintenance team to ensure it never happens again. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Bathroom

Posted Nov 29, 2017
There where spots in the bathroom was not clean Hair and spots on wall in tub area
Comment from Hotel Management
Nov 29, 2017 by Hotel Management , Hotel Management
We apologize for the housekeeping issues you encountered which resulted in a less than perfect stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Weird phone call

Posted Oct 31, 2017
I reserved a room for 3 nights. For some reason someone called me at 7am the first morning of my stay to ask if I would be staying in the hotel room I already paid for. Seemed like they wanted me to leave after the first night of my three day stay. Their internet is also does not work. You may
Comment from Hotel Management
Nov 2, 2017 by Hotel Management, Hotel Management
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from lansing

Great Staff

Posted Oct 21, 2017
I checked into the hotel , and was pretty exhausted - the check in process was seamless , the girls were hilarious- and my room was very clean. They put me on a very quiet floor in a corner room so that my rest wouldn't be interrupted. This was a great stay!!!!!
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Angel, thank you for choosing Extended Stay America. Our associates including the front desk members are thrilled to know their efforts are recognized and that you took the time to compliment them in your review. We truly appreciate you sharing your thoughts and look forward to hosting you for another outstanding stay. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Oct 20, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
4 out of 5
by Arionne

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Arionne, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Family Vacation

Posted Oct 16, 2017 on CheapTickets
Pros: The location was close to where I needed to be.
Cons: They can clean the hotel
Location: Wal-Mart, Ihop, Dollar General, other eating places. Also you access the interstate.
The room was not clean had to purchase sheets due the sheets not being clean. The room had burn marks on the floor counter. Also the hotel was noisy at night.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for choosing us during your family vacation. We are sorry for the noise and cleanliness issues you experienced while here. Your concerns with regard to the room have been shared with our housekeeping team for review and action. On a positive note, we are happy our location was convenient for your needs. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great one nighter.

Posted Oct 16, 2017
Room comfort not the greatest bed and pillows, bathroom needed to be more tidy.
Comment from Hotel Management
Oct 17, 2017 by Hotel Management, Hotel Management
Callie, thank you for choosing our hotel for your overnight stay. We are happy you had an overall good experience. However, we are sorry we missed meeting some of your expectations. We have shared your feedback with our housekeeping team so that they can be more careful with their work. We hope you will give us another chance so that we can provide you with a much better hospitality. Sincerely, Hotel Management