Ratings based on 539 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
I was just ok. I thought that it would be much better than it was. Especially for the price. I would go again, but only if there was a discount on the room rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from Matteson, il

Very nice hotel!

Posted Feb 4, 2018
This was by far my best experience ever. The hotel was just lovely. I’m pretty sure I ate at Bar Louie everyday I was there.
Comment from Hotel Management
Feb 5, 2018 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We are thrilled to hear you enjoyed your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Nice and friendly staff. Bathroom door did not close shut but other then that, ok stay.
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We look forward to you lodging with us in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Stay was ok

Posted Dec 11, 2017
My stay was ok. Bathroom was dusty and sink wasn't very clean, but they did take care if it. It was very comfortable. I would stay again
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! I will make sure your concerns are forwarded to our housekeeping department. We look forward to you staying with us again!
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT CUSTOMER SERVICE

Posted Dec 5, 2017
Pros: COMFORT
Cons: ELEVATOR
THE LADY AT THE FRONT DESK THURSDAY AND FRIDAY IN THE DAY TIME WAS AMAZING. SHE MADE SURE SHEE ACCOMADATED US.
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We are thrilled to hear you enjoyed your stay!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great hotel; just as expected

Posted Nov 27, 2017
Location: There are plenty of chain restaurants and general easy things to do around, and it's right next to the highway so super easy to get to Chicago, etc.
We arrived at the hotel late (after midnight) and the staff was accommodating both with our call ahead and upon our arrival. We didn't use many amenities within the hotel, but it was a pleasant place to stay for our two weekend nights, and the Bar Louie provided a nice atmosphere that isn't like a boring hotel bar.
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We are glad to hear you enjoyed your stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis Metro Area

Nice hotel, I would stay there again.

Posted Nov 24, 2017
Good! I came to see my niece perform in a play, which I enjoyed. I was only in town for one night so I didn't get a chance to see much. But my stay was enjoyable.
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
I enjoyed my stay, but the mattress could be a little softer
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We appreciate you feedback!
2 out of 5
by A verified traveler from Illinois

Reasonable

Posted Nov 18, 2017
No towels in room when we checked in, Room smelled bad, shower head didnt work and shower had drainage problems. Should be 30 dollars cheaper
Comment from Hotel Management
Dec 18, 2017 by Jessica C. Front Office Manager, Hotel Management
Thank you for your feedback! We apologize that your stay was less than perfect. We will forward your concerns.
3 out of 5
by Doug

This traveler left a rating score only Posted Nov 15, 2017 on Hotels