Ratings based on 322 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice Hotel

Posted Sep 8, 2017
Pros: Clean and comfortable.
Cons: Keep dining room open longer (10am) in mourning.
Location: Close to music theater and convention center.
Close to the music theater. Clean comfortable room. Lots of dining options in area.
3 out of 5
by A verified traveler from Omaha

Poor Communication & Difficult Staff

Posted Sep 7, 2017
Pros: Comfortable
Cons: Better staff training, better customer service
Location: This is about 40 minutes outside of Chicago. There are plenty of restaurants nearby.
I booked my first night through Expedia, and called the hotel to extend my stay by 1 night. I was told this was no issue; when they swiped my card at the front desk for my first night, they would make sure to link the card to my second night stay as well. When we returned to our room after the second night (immediately after charging snacks and drinks from the gift shop to the room), our key cards didn't work. I went back to the front desk where they told me my card was declined (it wasn't), finally they admitted that there was no card on file for the second night. The woman that took my second night reservation should have better communicated with the other staff to save us the inconvenience. Also, one of the lights in the bathroom was out, and the ice machine on our floor didn't work. If you are paying the rates this hotel charges, I expect things to go smoothly. I would not return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
Easy check in. The staff was very friendly. The hotel location was easy to find. There was ample and convenient parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2017
Perfect hotel for stay near Hollywood Cascino Ampitheater.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to convention center

Posted Jul 17, 2017
Hotel easy to get to centrally located, next to great breakfast place called Egg & I
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nicest holiday inn I have ever stayed in.

Posted Jun 4, 2017
Place is nice, just spent a night here but it's very close to the Hollywood Ampitheater and there's some food around. 10/10
4 out of 5
by Camy

This traveler left a rating score only Posted May 29, 2017 on Hotels
5 out of 5
by David

Great stay

Posted May 22, 2017 on Hotels
Great location including proximaty to interstates, restaurants, and shopping. Easy drive into the city as well. Staff was courteous and attentive. The hotel is clean and well maintained. Nice having the hot tub as well.
5 out of 5
by Jacqueline

Very nuce

Posted May 15, 2017 on Hotels
As a group of 4 with 3 rooms we thought it was great, very clean, front desk people were vet friendly and accommodating. Only thing I would recommend they have a shuttle to the amphitheater it's a great venue but hard to get a ride to and from
4 out of 5
by Thomas

This traveler left a rating score only Posted May 15, 2017 on Hotels