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Reviews of The Bluebell Hotel

4 out of 5
The Bluebell Hotel
The Parade, Neath, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 402 reviews" "
Rating 8 - Good. 129 out of 402 reviews" "
Rating 6 - Okay. 35 out of 402 reviews" "
Rating 4 - Poor. 12 out of 402 reviews" "
Rating 2 - Terrible. 18 out of 402 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alison

Stayed 4 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Joan

Stayed 3 nights in Aug 2023

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Comfortable. Clean. Handy for town. Friendly staff.
Stayed 2 nights in Aug 2023

2/10 Terrible

SIMON

Liked: Cleanliness, property conditions & facilities, room comfort
drunks banging on door at 3 in morning scared us
parking small,,,bar and restaurant closed not open ,area rough,,rooms great though....nice and quite on back room apart from trains,got air fan great.....but we had a 3am wake up from some drunk girl looking for her mate ,scared us to death at 3 am,and if i didnt have the chain on door they would have been in room,as door person used key to open,,,i think it was room next door ,wife wanted to leave after breakfast,women apologized at breakfast ,,just so bad scary could not sleep after that....
Stayed 1 night in Aug 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
Over night stay for connecting train. Great location, only 2 mins from train station. Shame I missed breakfast because of an early start.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good and not so good.
This place is great on the inside but the outside is terrible. There is just no kerb appeal. the whole of the exterior needs attention. If I was a passer by looking for a place, I probably would not give it a second look. It is only because of the internet and being able to see reviews and the interior that made it a choice. The parking is a rough area next to the hotel and limited to 6 cars at the most. However there is on street parking nearby between 6pm and 8am. Bed very comfortable and size room is great. The indian restaurant is great. Breakfast is a little limited but adequate if you do not expect too much choice. Overall I would still give it an 8 out of 10
Stayed 2 nights in Jul 2023

4/10 Poor

Katie

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
It was very noisy and there were young people outside shouting, playing loud music from their cars and fights were breaking out from the bars and pubs around us of which we didn’t know were around us.x The receptionist was quite abrupt and rude when we checked in and the next day when we went to breakfast she was there to check us in for breakfast and had the same attitude. Parking was ridiculous! It was a tiny triangle of concrete next to the hot that could fit about 3 cars. The best thing about our stay was the breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Good couple of nights spent at hotel
Stayed 2 nights in Jul 2023

8/10 Good

Pamela

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from the staff. Parking is limited so I recommend parking in the train station car park which has a reasonable fixed rate for 24 hours.
Stayed 2 nights in Jul 2023

10/10 Excellent

Majed

Stayed 1 night in Jul 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
It did the job
Stayed 1 night in Jul 2023

8/10 Good

STEVEN

Stayed 3 nights in Jul 2023

10/10 Excellent

Claire

Stayed 2 nights in Jul 2023

8/10 Good

Susanne

Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

10/10 Excellent

Paarth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Marc

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but be aware of the lift
Lovely hotel, great rooms, good staff, have stayed many times. I feel that i need to mention the lift it is old, slow and doesn’t work effectively. I was on the 3rd floor and could not get the lift to stop there, i would press the correct button and it would only go to 1st or 2nd floors and I'd walk up the stairs to get to my room, for people with mobility issues this could be a problem. I spoke to a couple who told me that they got stuck in it for a short period of time. It is a fantastic hotel and i will stay again but bare the lift in mind.
Stayed 1 night in Jun 2023

6/10 Okay

Wendy

Stayed 1 night in Jun 2023

8/10 Good

Alison

Stayed 2 nights in Jun 2023

4/10 Poor

Dion

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Really rude staff . It says online breakfast is until 10.30am on Sundays but it finished at 10 so we had no breakfast. And the staff member who I asked was so rude
Stayed 1 night in Jun 2023

8/10 Good

Anthony

Stayed 3 nights in Jun 2023

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I found the hotel, very lapse and not up to date. Paint peeling, wood laminate separating, had to mend the shower hose/ head with elastic bands to be able to use it. Restaurant not open although stating on booking it was! Breakfast was small, greasy and un edible. Although coffee and toast was good. I would not recommend this hotel to anyone!!
Stayed 1 night in Jun 2023

8/10 Good

Christopher

Stayed 1 night in Jun 2023

10/10 Excellent

Nalaka

Stayed 2 nights in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Stayed 1 night in May 2023

8/10 Good

Anthony

Stayed 3 nights in May 2023

2/10 Terrible

Andrew

Stayed 1 night in May 2023

2/10 Terrible

Mr Peter

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BE WARNED DO NOT VISIT THIS HOTEL
BEING WOKEN UP AT 11PM TO BE TOLD TO LEAVE AND PACK BECAUSE WE HAD SOMEONE ELSES ROOM .AFTER 3 MORE ATTEMPTS TO GET US OUT WE WERE TOLD WE COULD STAY BUT WE WERE SO UPSET WE COULNT WAIT TO LEAVE THE NEXT MORNING AFTER NOT SLEEPING IN CASE SOMEONE ELSE TOLD US WE HAD TO GO. THE KEY TO OUR ROOM WAS GIVEN TO SOME ONE ELSE AND THE ONLY THING THAR STOPPED THEM HAVING ACCESS TO OUR ROOM WAS THE SAFETY CHAIN ON THE DOOR BREAKFAST THE FOLLOWING MORNING WAS AWFUL NO VEGGIE OPTIONS AND WHAT WE HAD WAS SO MEAGRE JUST AWFUL THE STAFF IN THE DINING ROOM JUST COULDNT BE BOTHERED TO HELP US WITH DRINKS . WE WILL NEVER ADVISE ANYONE TO GO TO THAT HOTEL JUST A TRULY TERRIBLE EXPERIENCE NO APOLOGY OR COMPENSATION OFFERED FOR OUR TRAUMATIC EXPERIENCE.
Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Traveled with family
Average stay
It was average Staff were helpful but lacked friendliness. There was no evening meals unless you wanted room service and was limited to Indian food. Breakfast was average. Basic English breakfast. Ok for 1 or 2 nights stay
Stayed 2 nights in May 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful clean modern well decorated and fresh. The breakfast is a complete letdown from the coffee machine to the cereal choices to the toaster. The cooked breakfast was cooked well but the choice of sausage was dreadful, clearly the value range. If I’d stayed more than one night I’d have gone out for breakfast and coffee. Oh and the tv didn’t work correctly. I’d stay again for the room and the value but go out for brekkie.
Stayed 1 night in May 2023

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness
Good points: Nice decor Spacious rooms Clean rooms Comfy beds Friendly counter staff Bad points: Awful town - Neath is a DUMP! No car park - have to use town parking Limited breakfast - was nice full English but limited outside that Noisy windows - let any sound through
Stayed 1 night in Apr 2023

10/10 Excellent

Robert

Stayed 1 night in Apr 2023

8/10 Good

Alan

Stayed 1 night in Apr 2023

10/10 Excellent

Alain

Stayed 1 night in Apr 2023

10/10 Excellent

david

Stayed 1 night in Apr 2023

8/10 Good

Mandie

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t bother with this hotel
Bit of a joke, leak from the ceiling, no one to report it to & costs £20 extra for just one hour late check out when the cleaners hadn’t got there anyway. Hotels.com curlier service shocking, 2 hours on the phone with no answers so don’t think I’ll bother with either again.
Stayed 1 night in Mar 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Alison

Stayed 1 night in Mar 2023

10/10 Excellent

Jerry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was a good size ,the shower nice and powerful,the bed comfortable,excellent fresh cooked breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent but an especial thanks must go to the vary friendly and helpful staff. Maisy, the receptionist was charming. Her relief - I regret I cannot remember his name, also really pleasant. I had a tight schedule, needing to get to a school 10 minutes drive away, for 07.30. Breakfast started at 07.00. Not intending to stay, I popped in for a coffee at 07.00. Staff insisted in providing a cooked breakfast very quickly which they did. Pat on the back, please, to the owners/manager.
Stayed 1 night in Feb 2023

8/10 Good

Ian

Stayed 2 nights in Feb 2023

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Portable heater got dangerously hot plug and flex. Long wait for breakfast and coffee machine out of order on both mornings. Overall we enjoyed our stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Magnus

Stayed 3 nights in Jan 2023