Ratings based on 313 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Night out in swansea

Posted Mar 8, 2017
Convenient to town. Clean room Poor view from room into car park Parking facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing

Posted Mar 8, 2017
Paid extra for a 'superior' room but it was rather basic and in need of refurbishment. Hotel has no real atmosphere with poor bar & restaurant facilities and not really 4 star standard. £9 car parking charge was excessive and taking advantage.
4 out of 5
Recommended
for Everyone
by A verified traveler from llanbradach

Situated in the center of Swansea.

Posted Feb 24, 2017
Pros: Central location to Swansea.
Cons: Parking would be a problem in the high season,
Location: In the center of Swansea and the pub's, retuarants and shopping.
Hotel was clean and the staff were fantastic !!! The breakfast was of a high standard.
5 out of 5
Recommended
for Everyone
by A verified traveler from aberystwyth

Not a dragon!

Posted Feb 22, 2017
Pros: Location, plenty of secure parking and the staff.
Cons: Nothing
Location: Close to shops, theatre, university, ideal to explore countryside around the area.
Ideal location in theheart of the city - close to the shops, marina, university. Plenty of secure car parking at rear of hotel, and reasonable rate! Reception staff very pleasant and nice welcome, really helpful. Bedroom & bathroom nice, usual setup. Room was very quiet, suited us. Had a meal downstairs. Good menu selection and deals available. Food was very good, service from Christian, aka 'Jerry' was spit on, THANK YOU JERRY! Check out guy very helpul for our day ahead. Cannot fault this hotel, staff, etc. It is not a 'dragon' hotel, should be called 'heart' for how the staff are. Looking forward to staying again, highly recommended. A*
4 out of 5
Recommended
for Everyone
by A verified traveler from Cwmbran, South Wales

Ideal location for the shops and theatre

Posted Feb 19, 2017
Booked the hotel as it was near the theatre. Ideal location. Thought the road system just outside the hotel was a little confusing and we missed the hotel car park sign twice so had to go around the one way system again! Staff were friendly but nobody mentioned the pool facility or what food places were available within the hotel. Room was clean and well decorated but traffic outside could be heard as it is such a busy area. We would stay here again however.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leominster

good central position

Posted Feb 6, 2017
Pros: central location
Cons: lift was terrible, waited ages Customer service on reception could be improved Sign posts to car park could be improved
Location: central to all amenities
Car park hard to find, drove round twice. Reception didn't answer phone to advise and when mentioned on booking in receptionist said they hadn't had any phone calls, even though I'd got record of call on my mobile ! Apology would have been more appropriate.
4 out of 5
Recommended
for Everyone
by A verified traveler from Swindon

Nice hotel close to the bars and restaurants.

Posted Feb 1, 2017
Pros: Nice central location nice and clean friendly staff.
Cons: In the bar in the evening there was a very strong smell from the kitchen, as though the extractor fan wasn't working.
Location: Great location near to bars and restaurants also good base for nearby attractions/places to visit.
Lovely weekend break. Visited the Mumbles which was close by. Would come back again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to bars

Posted Jan 24, 2017
Comfy stay with fab break fast central to all the night life highly recommmended good value for money staff very helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from spalding

rugby weekend

Posted Jan 19, 2017
Pros: location
Cons: smells in the bar of fat from the kitchen
good hotel in the town centre, no noise good location
4 out of 5
by A verified traveler

Room smellt of fish and small

Posted Jan 8, 2017
Good location for shopping and getting drunk and sleep