Front of property - evening/night

Reviews of The Dragon Hotel

4 out of 5
The Dragon Hotel
The Kingsway, Swansea, Wales

Reviews

7.0

Good

Rating 10 - Excellent. 271 out of 1004 reviews" "
Rating 8 - Good. 302 out of 1004 reviews" "
Rating 6 - Okay. 192 out of 1004 reviews" "
Rating 4 - Poor. 119 out of 1004 reviews" "
Rating 2 - Terrible. 120 out of 1004 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Tom

N/A
Stayed 1 night in Mar 2024
Response from Anastasiia, receptionist on Mar 13, 2024
Good afternoon, Tom. Thank you for taking time to leave us a review. We take them serious both good and bad. We hope to welcome you again soon. Best regards,

4/10 Poor

fiona

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has really gone downhill. Needs a lot of tlc.
Stayed 2 nights in Mar 2024
Response from Anastasiia, receptionist on Mar 7, 2024
Good morning, Fiona. Thank you for your time in leaving us a review. I am sorry to learn of the issues you faced during your stay and please be assured that all feedback is appreciated. I do hope that you allow us to redeem ourselves in the future. Best wishes,

4/10 Poor

Mared

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t the happiest for what I paid. When we got to our first room, it had make up on the curtains, the curtain door was off the hook and the main light was not working so it was really dark in the room. We got our second room and the toilet flush wasn’t working (we tried to fix it ourselves as we didn’t want to complain again, although we did let them know when we were leaving) the couch in the room the material was hanging off the seat. Was really unhappy with how much I paid. The only positive I can say is that the bed was very comfy and the staff were very kind.
Stayed 1 night in Mar 2024
Response from Anastasiia, receptionist on Mar 7, 2024
Good morning, Mared. Thank you for taking the time to leave a review. We are pleased to hear that our staff were friendly and helpful. We are sorry to hear that you faced some issues during your stay. We will raise all issues with the relevant departments to rectify these issues. We do hope that this will not deter you from staying with us again in the future. Best regards,

2/10 Terrible

Shaun

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 29, 2024
Good evening Shaun, thank you for taking the time to leave a review. We take all feedback very seriously, both good and constructive. If you would like to get in touch with us to give a more in depth feedback so we can work to rectify the issues that you faced. Kind regards,

4/10 Poor

Andrew

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was run down and needed a good update
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 25, 2024
Good evening, thank you for taking the time to leave a review. We take all feedback very seriously. We are awaiting a full refurbishment very soon. We really hope to be able to welcome you back soon with a fresh new look. Best regards,

4/10 Poor

wayne

Disliked: Property conditions & facilities
Good location room and hotel needs updating asap
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 22, 2024
Good morning, Lexi. Thank you for your time in leaving us a review. I am sorry to learn of the issues you faced during your stay and please be assured that all feedback is appreciated. We do thrive on providing high standarts of cleaning in all of our rooms and I am sorry about the run down furniture that was in this particular room. Smoking within the hotel is not prohibited I can only apologise for the issue caused here by other guests. In regards to our hotel lift we do have wheelchair users staying with us and have not raised any issues to date, however I appreciate your feedback . I do hope that you allow us to redeem ourselves in the future. Best wishes,

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Location!
Stayed 2 nights in Feb 2024
Response from Anastasiia, receptionist on Feb 22, 2024
Good afternoon, Wayne. Thank you for taking a time to leave us review. Hope to welcoming you soon again. Have a good day! Kind regards,

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not that clean, one lift working which didn’t even take 3 people, no eggs for breakfast. Staff were friendly enough but there’s only so much they can do. Parking costs £9 and I didn’t get asked about it so may have got a fine if I didn’t ask….
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 22, 2024
Good morning, Robert. Thank you for taking the time to leave a review. We are very sorry to hear that you stay was less than satisfactory. We take all feedback, both positive and constructive, very seriously. We hope that this experience will not deter you from staying with us again. Best regards,

4/10 Poor

Courtney

Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Mar 22, 2024
Good afternoon, Courtney. Thank you for taking the time to leave a review. We take all feedbacks very seriously. We are very sorry to hear that you faced some troubles during your stay. We hope this does not deter you from choosing to stay with us again. Best regards,

2/10 Terrible

Ann-Marie

Disliked: Staff & service, property conditions & facilities
How do I pay for parking to stay in a hotel and a land that belongs to the hotel? This is unheard! The room we were allocated had a poor cooling/ heating system. When I complained, the receptionist brought a standing fan as replacement. I refused because it will be too noisy and I asked for a change. The receptionist initially refused, I threatened to ask for refund before you opted to give me another room. What a shame.
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 16, 2024
Good morning, dear Ann-Marie. Unfortunately, the parking and the lend near hotel do not belong to he hotel. The owner of the parking is a Parking eye company, which in turn charges a fee for using the parking lot. The rules of this company are highlighted in the parking space as well as in the hotel, and also when booking you could read all the necessary information about that. We are very sorry that you are upset about this, but we cannot resolve this issue.Each hotel room is equipped with air conditioning, and if it wasn't enough for you, the only one thing my colleagues could provide was something alternative or additional, which in turn did they do?In any case, thank you for taking time to leave us a review. We will figure out what exactly happened in your room, but according to this feedback , everything was done according the instructions and the law.We hope to welcome you again in any case, as we try to do everything you ask, and paying for parking is a rule that everyone must follow. Have a good day! Kind regards,

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean . No pool or spar tho as i tought there was. Breakfast was nice . Heating in room amazing
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 25, 2024
Good morning, Martin! I do appreciate your time, thank you for your review. Healthy club facilities has been closed for 4 years now. We are also very sorry that we cannot please you with them..Hope to see you soon again! Best wishes,

10/10 Excellent

Dilpreet

Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Mar 22, 2024
Good afternoon, Dilpreet. Thank you for taking the time to leave a review. We do appreciate it a lot! We are very pleased to hear that you had an enjoyable experience with us. We hope to welcome you back again very soon. Best wishes,

8/10 Good

Lian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean but the tv didnt pick up any channels just kept saying no signal.
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 25, 2024
Good morning, Lian. I am really sorry that you had some problems with your TV. Unfortunately, as far as I understand it wasn't addressed to the reception, since every TV in the room works. You just need to press button 1 on the remote control. We are always open and will solve any kind of problem at the first request. We really appreciate the time you spent leaving us feedback and we will try to avoid such situations in the future.Best wishes,

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 25, 2024
Good morning, thank you for taking the time to leave a review. We are very sorry to hear that you faced some issues during your stay with us. Any problems can be fixed as soon as we are made aware that they are an issue. We take the comfort of our guests very seriously and try our best to rectify any issues as soon as we are made aware of them. We are awaiting a full refurbishment and hope to welcome you back very soon.

10/10 Excellent

steve

Stayed 1 night in Jan 2024
Response from Anastasiia, receptionist on Mar 22, 2024
Good afternoon Steve. Thank you for taking the time to leave your feedback. We are very pleased to hear that you had a good experience with us. We hope to welcome you back again very soon. Kind regards,

2/10 Terrible

S

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 9, 2024
Good morning, thank you for taking the time to leave a review. We are sorry to hear that you faced some issues during your stay with us. All concerns will be raised with the relevant departments. We hope that this will not deter you from staying with us again.Best regards,

10/10 Excellent

Ynyr

Liked: Cleanliness, staff & service
Staff lovely room clean but the hotel needs to be done up
Stayed 1 night in Feb 2024
Response from Anastasiia, receptionist on Feb 9, 2024
Good Morning Danielle, Thank you so much for all of your kind words, we really appreciate it. We are glad to hear you had such a good experience and we look forward to welcoming you back to our hotel the next time you are in Swansea. We are taking all reviews serious. Thank you for the recommendation! Kind Regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Dragon Hotel many times, never had cause for complaint..
Stayed 1 night in Feb 2024
Response from Alexandra, receptionist. on Feb 4, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

6/10 Okay

Stuart

Traveled with partner
Liked: Staff & service
Limited selection on bar and over, priced on bar, if you could find the bar open.
Stayed 2 nights in Jan 2024
Response from Anastasiia, receptionist on Feb 25, 2024
Good Morning, Stuart. Thank you for taking the time to leave us a review, we take all feedbacks very seriously! We are currently undergoing a refurbishment include the bar and hope to welcome you back soon! Have a lovely day! And thank you again for your review. Best wishes,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alexandra, receptionist. on Jan 28, 2024
Good evening, we are very glad to hear that you enjoyed your stay with us. We hope to welcome you back again very soon. Best regards,

8/10 Good

Alison

Liked: Cleanliness, staff & service
The staff were excellent and felt welcome food was nice good breakfast felt the bedrooms need a good paint carpets were dirty
Stayed 1 night in Jan 2024
Response from Alexandra, receptionist. on Jan 28, 2024
Good evening, thank you for taking the time to leave a review. We are very glad to hear that you enjoyed your stay with us. We are awaiting a full refurbishment throughout the hotel, so we hope to be able to welcome you back again very soon with a fresh new look. Best regards,

4/10 Poor

Sean

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here years ago and it was a brilliant hotel come this time for my birthday and dont know what has happed to the place my room was dirty the carpets was dirty the tv smart features was not working and no heating what so ever through out the hotel or the room and was given a plug in heater when rang reception that was unsafe to keep on over night so woke up freezing cold nose all stuffy wouldnt stay again unless the place had a revamp
Stayed 2 nights in Jan 2024
Response from Anastasiia, receptionist on Feb 9, 2024
Good afternoon, thank you for taking the time to leave a review. We are very sorry to hear that you stay was less than satisfactory. We take all feedback, both positive and constructive, very seriously. We hope that this experience will not deter you from staying with us again. Best regards,

4/10 Poor

Kenzie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Alexandra, receptionist. on Jan 28, 2024
Thank you for taking the time to leave a review. We hope to be able to welcome you back again soon and hopefully bump that rating up to a 5. Best regards,

2/10 Terrible

Nicholas

Disliked: Property conditions & facilities
The air con kept switching off room was constantly cold and didnt get the requested wake up call place has gone way down hill since i worked there
Stayed 1 night in Jan 2024
Response from Lucia on Jan 18, 2024
Good morning NicholasThank you for taking time to leave a review. We do apologise for not providing the service you booked and we will investigate why we failed to avoid mistakes in the future. We still hope to welcome you back soon.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lucia on Jan 18, 2024
Good morning, thank you for taking the time to leave a review. We are very pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is well sited but some of the surroundings are a bit dubious and the hotel decor is tired in places but it would not stop myself using it again.
Stayed 2 nights in Jan 2024
Response from Lucia on Jan 18, 2024
Good morning Neil, thank you for taking the time to leave a review. We are very pleased to see that you enjoyed your stay with us. We hope to welcome you back again soon.

8/10 Good

John

Response from Anastasiia, receptionist on Jan 14, 2024
Thank you John for taking the time to leave us a review. We are very grateful for that. It was nice to have you as a guest. We hope to see you soon again.

10/10 Excellent

Cerith

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

8/10 Good

PUI LUN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is friendly and kind! the photos from Google shows there was a swimming pool and gym but they are all gone.
Stayed 2 nights in Jan 2024
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and that our staff were so friendly - we pride ourselves on our team. We hope to welcome you back again soon.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Feb 4, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

2/10 Terrible

Wyn

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 28, 2024
Good evening, thank you for taking the time to leave a review. We hope that we are able to welcome you back again soon so that we can up that rating to a 5. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service.
Staff were helpful and polite needed to stay an extra night and this was sorted with ease,will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and that our staff were so helpful - we pride ourselves on our team. We hope to welcome you back again soon.

10/10 Excellent

Jack

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
I enjoyed my stay at the Dragon Hotel. Comfy, clean and Central
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Feb 4, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you had such a positive experience with us and we hope to welcome you back again very soon. Best regards,

8/10 Good

Alan

Stayed 1 night in Nov 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

4/10 Poor

Craig

Traveled with group
Disliked: Property conditions & facilities, room comfort
Basics need a vast improvement
Room was dreadful, big gaps in the windows and unable to close so big draft coming through, this was also made worse as the heating is non existent. The room I booked was a suite on second floor, the light in the bedroom didn’t work so only had the spotlights and bedside lights for lighting. We were on a night out so the room was ok to stay in for one night but it wouldn’t be acceptable if a family had to stay there. Was tempted to complain and asked to be moved but was oh my 3rd vodka by then so I had calmed down. The staff were friendly and the location was good, but the simple things need to be improved
Stayed 1 night in Dec 2023
Response from Anastasiia on Dec 27, 2023
Good morning, Craig. Thank you so much for leaving us feedback from your stay. We are happy to hear that the location of our hotel is good. We take good pride of our location. I am incredibly sorry to hear that something was wrong with your room. We take all reviews serious and will try to figure out what happened with your light in period of your staying. Thank you again for your time Kind regards,

6/10 Okay

Hussain

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We take all feedback very seriously. We hope to welcome you back again soon.

10/10 Excellent

Florin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel room was very dated needs updating. The staff were brilliant.
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Dec 18, 2023
Good afternoon, thank you for your feed back. We are very happy to hear such positivity about our staff - we take great pride in our team. We are awaiting a full refurbishment throughout the whole hotel and we hope to welcome you back with a fresh new look very soon. Best regards

6/10 Okay

Paul

Stayed 2 nights in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We take all feedback very seriously. We hope to welcome you back again soon.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Dec 18, 2023
Thank you for taking the time to leave us a review. We are very pleased to hear that you had such a positive experience with us. We hope to see you again very soon. Best regards

6/10 Okay

Sandy

Disliked: Cleanliness, property conditions & facilities
Arrived to be told extra charges for parking and “arriving before 3 pm”. Room freezing. No heating in December! Offered a fan heater. Water Luke warm. Carpets very worn and scruffy. Bathroom needs refurb. No information in room. None given on arrival. No Wi-Fi etc etc. Hotel booked us a taxi that never arrived! breakfast good. Bed comfortable but creaky.
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon. Thank you for taking the time to leave a review. We take all feedback very seriously both good and constructive. It is stated online and sign posted throughout the car park that there is an extra charge for parking, this is because the car park is owned by a different company, who request a charge. Also early check-in is a chargeable service within the majority of hotels, to cover the costs associated with preparing a room for guests before the standard check-in time. We are sorry to hear that the temperature of your room was unsatisfactory. We are awaiting a full refurbishment throughout the whole hotel, we are also working on finalising new information packs for the rooms, we understand this can be frustrating, however our team members are more than happy to assist with any enquiries guests may have also we provide free WiFi, throughout the whole hotel. There is no sign-in process or password for the WiFi, all you have to do is connect. We are also sorry to hear that your taxi did not arrive, however we are not responsible for the taxi after we make the initial call. We hope that this will not deter you from staying with us again.

8/10 Good

Hayley

Liked: Cleanliness, staff & service, room comfort
Ideal location.
Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

10/10 Excellent

William DYFRIG

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

8/10 Good

Roger

Stayed 1 night in Dec 2023
Response from Alexandra, receptionist. on Jan 10, 2024
Good afternoon, thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay, and we hope to welcome you back again soon.

10/10 Excellent

Terry, Cardiff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great room and very friendly
Stayed 1 night in Dec 2023
Response from Chris on Dec 11, 2023
Hi Terry, thank you for your feedback and thank you for staying with us!

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities
Always stay here if I need to . Staff are always very helpful and polite. Nice and quiet with spacious comfortable rooms. Upon arrival I was told I had been given an upgrade from my double room to an accessible room althought this was not necessarily better it was roomy yes but also very cold and in need of a spruce up mould on the shower and by the spare bed the wallpaper was peeling off. The room looked tired but that said it was comfortable and a huge t.v
Stayed 1 night in Dec 2023
Response from Chris on Dec 11, 2023
Hi Fiona, thank you for your feedback. We apologise for the room being cold, and are looking to solve the issue. However we are glad to hear that the room was otherwise comfortable. We hope to see you again.

8/10 Good

Danielle

Stayed 1 night in Dec 2023
Response from Chris on Dec 11, 2023
Thanks for your feedback, we appreciate it.

2/10 Terrible

R

Stayed 2 nights in Dec 2023
Response from Alexandra, receptionist. on Dec 18, 2023
Good afternoon, we are sorry to hear that you had a less than satisfactory experience with us. We do take all feedback very seriously and we hope that this will not deter you from staying with us again in the future.Best regards