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关于和睦公寓酒店的点评

4.5 out of 5
和睦公寓酒店
27-29 Claremont Street, South Yarra,, 27-29, Melbourne, VIC

点评

8.6

超赞

10 分 - 超赞。362 条好评，共有 686 条点评" "
8 分 - 还可以。234 条好评，共有 686 条点评" "
6 分 - 一般。59 条好评，共有 686 条点评" "
4 分 - 很差。17 条好评，共有 686 条点评" "
2 分 - 糟糕。14 条好评，共有 686 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

点评

8/10 还可以

AL

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Clean and spacious. Good location. but dusty due to construction around.
2019 年 12 月入住 6 晚
Amity 于 2020 年 1 月 16 日 的回复
Thank you for staying with Amity South Yarra. We are glad you found the accommodation to be clean and spacious and in a good location. We look forward to welcoming you back again soon.

6/10 一般

CHIA MEI

清潔工作應該要再加強、可以考慮更換一些設備
跟兩年前的住宿體驗比起來差太多了，走道有很重的霉味，房間味道也有酸酸的味道，廁所垃圾桶是壞的根本無法踩要用手開、房間裡的設備也變老舊了、並沒有充分的清潔乾淨、洗衣機跟烘乾機已經老舊也變髒了、熱水壺裡面污垢明顯這次根本不敢用、床鋪變的有點塌陷，跟之前的經驗落差很大、唯一的優勢是地點很好、附近什麼都有很方便。
2019 年 2 月入住 3 晚
Amity 于 2019 年 2 月 26 日 的回复
Thank you for staying with Amity again and taking the time to provide feedback. It is feedback such as yours which helps us to improve our service and amenities.

8/10 还可以

Man Yee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 3 晚
Amity 于 2018 年 10 月 14 日 的回复
Thank you for staying at Amity South Yarra.

10/10 超赞

Charmaine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A good place to stay
Many restaurants nearby. Next to train station. Easy to travel. The place is clean and staffs are very nice.
2018 年 7 月入住 1 晚
Amity 于 2018 年 7 月 6 日 的回复
Thank you for staying with us.

8/10 还可以

Iris

满意：清洁度
中規中矩
剛到逹的第一天便停電，還好沒影響心情。本身訂5人房，預計當中有一位要用褶床，搞笑的是酒店人員把摺床放在客廳位置，而不放在空間不少的書房。除了單人床位窄了些少，還有就是星期日不會有人清理房間之外，其他還好吧。
2017 年 11 月入住 11 晚
Mathew 于 2017 年 12 月 9 日 的回复
Hello, Thank you for staying with us! You're feedback is appreciated. Regards, AMITY TEAM

2/10 糟糕

Yip

不满意：住宿条件和设施，员工和服务
"Bad Experience", "Beware of Hidden Charges "!!
Amity's accomodation price is reasonable but the reception staff is terrible. On the day I arrived at Amity, the staff was ridiculously impolite. I never knew that a customer is supposed to be served in such a manner. Also, when I booked Amity, the booking said Amity will have free wifi. I also double checked on Amity's own website just in case, and the website states that Amity provides free wifi for hotel guests . But when I went up to the room, and connect to the wifi , I was so surprised as there was *two options to select. The first one was a complimentary internet access for up to 3 devices & 1GB data in 24 hrs. The other selection is to pay $10 to upgrade the internet access plan so there can be internet access for up to 8 device & 5GB data until the data ends . To be honest, it's not about the money, it's just $10. It's about Amity not being honest to the consumers. Their description led to misinterpretation. When it said free wifi, I assumed that it was free and unlimited. Furthermore, when you check out, remember to clean up everything including rubbish and wash all dishes because they can charge you if they want ,so please be careful, and follow every rule in this 'fabulous' apartment hotel. Just to note, after my complaint, Amity voided my wifi charges but asked me to note that in the future when I stay with Amity Apartment Hotels the above conditions will apply. To conclude, this apartment hotel has many hidden charges that everyone should watch out for.
2017 年 6 月入住 4 晚
The Manager 于 2019 年 12 月 6 日 的回复
Dear Yip, thank you for taking the time in reviewing our property, I am sorry to hear that you found the 1G per 24 hours not enough for your needs as sunch the property internet has been upgraded and now all guests are provided 5G per 24 hours. Again thank you for your feedback.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location and spacious rooms
Good and convenient location. Space of apartment is sufficient to accommodate 4 person, but the 2nd bedroom don't have the ventilation (air-conditioning) that caused uncomfortable at night especially in summer time.
The Manager 于 2019 年 12 月 6 日 的回复
Thank you for chosing to stay with Amity Apartment Hotels

10/10 超赞

Jacky，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不錯的酒店
房間不錯, 夠大夠乾淨, 有陽台, 有免費泊車, 只不過不在墨爾本市中心, 喺南邊條河下面, 沒有電車及地鐵, 要靠駕車
The Manager 于 2019 年 12 月 6 日 的回复
Thank you for chosing to stay with Amity Apartment Hotels

4/10 很差

真实旅客

不满意：员工和服务，清洁度
Good location but bad service
Fair service, some staff not very good attitude

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
close to railway station, staff is polite
quite close to south yarra station, about 5min. walking distance nearby supermarket also about 5min. walking distance staff is polite and helpful free wifi with strong signal, but only have limited usage and not more than three devices is allowed
The Manager 于 2019 年 12 月 6 日 的回复
Thank you for choosing to stay with Amity Apartment Hotels.

6/10 一般

Yumi

满意：清洁度
不满意：客房舒适度

10/10 超赞

Tim

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This was my second stay at these apartments and it was a much better experience this time. Great service and front office couldn’t have been more helpful. Just an ideal location and perfect for the Grand Prix. Can’t wait to go back there
2023 年 3 月入住 4 晚

10/10 超赞

Dougal

与家人出行
满意：住宿条件和设施，清洁度
All good
2023 年 3 月入住 3 晚

10/10 超赞

Haidee

满意：清洁度、服务设施、住宿条件和设施
2023 年 3 月入住 10 晚

8/10 还可以

Stuart

2023 年 2 月入住 2 晚

10/10 超赞

Tania

团体旅客
满意：清洁度、服务设施、住宿条件和设施
I appreciated that there was parking available, it was easy to find and check in and the room had all we needed.
2023 年 3 月入住 2 晚

10/10 超赞

Shane

满意：住宿条件和设施，清洁度
2023 年 3 月入住 1 晚

8/10 还可以

Mariska

与家人出行
满意：住宿条件和设施，清洁度
Nice apartments, fully equipped, huge balcony, nice location too, close to the tram and train to get to the city. No change of towels though or room cleaning though, but that was the only small minor thing.
2023 年 2 月入住 3 晚

8/10 还可以

Bronwyn

与配偶出行
满意：住宿条件和设施，清洁度
Great location & excellent communication from Camilla at reception. The room was spacious & bed ultra-comfortable. Lovely having a balcony & it felt very private. Be aware that if you require parking it is accessed in the street behind the hotel & the room key is required to enter & exit. Overall had a great stay and good value for money.
2023 年 2 月入住 1 晚

6/10 一般

Patrick

团体旅客
2022 年 12 月入住 3 晚

10/10 超赞

Clare

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Excellent

8/10 还可以

真实旅客

与家人出行
满意：客房舒适度，清洁度
キッチン、洗濯機付きでファミリー向け
子供と一緒だったのでキッチン、洗濯機付きはとても助かった。皿、なべ、塩胡椒、洗剤も用意してあり長期滞在におすすめ。ただレセプションが平日10時から4時までしか空いていないのでそれ以外の時間のチェックインは事前にメールでやり取りする必要がある。
2022 年 12 月入住 4 晚

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
Decent for the price
Check in was very easy, attentive staff who messaged me to make sure I made it in before reception closed at 4pm. Upon getting to the floor I noticed a very bad smell like bad food or old bins. In the room it was fine though. The room was very basic with cheap furniture but clean and big enough.
2022 年 12 月入住 1 晚

8/10 还可以

Michael

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Good apartment for short stay. Thank you

8/10 还可以

Peter

团体旅客
满意：客房舒适度，清洁度
50th Birthday
Absolutely great place to stay. Unfortunately air-conditioning wasn't working a didn't get told. So it was muggy air..
2022 年 11 月入住 2 晚

10/10 超赞

Marshall

与家人出行
满意：住宿条件和设施，清洁度
Really good communication on check in day.
2022 年 11 月入住 3 晚

6/10 一般

Tim

与家人出行
满意：住宿条件和设施，服务设施
不满意：清洁度
I really liked this place but there were certain aspects that disappointed me. Stayed for three nights, and not once during the stay was rubbish emptied or bath towels replaced. The TV only had half the stations working and no Foxtel despite it stating otherwise. It took an eternity for the shower to warm up, wasting stacks of water, while I don’t think reception had staff in it once during the entire stay. I did email these concerns to the apartment as well once I left but as yet haven’t heard a response, so you do feel like there is no one listening or caring. Despite all that, the apartment setup was great, top location and parking was a breeze. Stacks of food and transport options too.
2022 年 9 月入住 3 晚

10/10 超赞

Janine

满意：清洁度、服务设施、住宿条件和设施
2022 年 9 月入住 1 晚

8/10 还可以

Karen

团体旅客
满意：客房舒适度，清洁度
2022 年 9 月入住 3 晚

10/10 超赞

Karn

2022 年 9 月入住 5 晚

10/10 超赞

Geoff

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Clean and comfortable in a great location
2022 年 9 月入住 2 晚

8/10 还可以

Karn

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Room was very clean and location is easy to transport to CBD
2022 年 9 月入住 1 晚

8/10 还可以

Gillian

满意：客房舒适度
不满意：清洁度
Location was excellent for what we needed. The room was clean including the bathroom. The bed was very comfortable. The balcony and outdoor furniture were covered in dust/dirt and wasn't able to go out onto the balcony or use the furniture. No view faced a brick wall and AC units. Room smelt really bad. Arrived after hours but the instructions were excellent including getting into the car parking. Car parking $30 per night was expensive in my opinion.
2022 年 9 月入住 2 晚

4/10 很差

luke

2022 年 9 月入住 1 晚

10/10 超赞

Ben

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Clean and outstanding communications and accommodation for late arrival.
2022 年 9 月入住 2 晚

10/10 超赞

Phillip

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Second time here, extremely clean, great communication, all-round perfect!
2022 年 9 月入住 1 晚

10/10 超赞

Tiff

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
John was very friendly and helpful. Very accommodating too. We booked the studio room and it was very comfortable. Loved having the washer and dryer, and also the kitchenette. The location was perfect, close to food and public transport. Very convenient as we travelled around using public transport.
2022 年 8 月入住 4 晚

10/10 超赞

Rhys

与家人出行
满意：清洁度
Very nice people. Very nice place.
2022 年 8 月入住 1 晚

10/10 超赞

Alexandra

团体旅客
满意：清洁度、服务设施、住宿条件和设施
the apartment was very spacious and clean! location was great and the staff were very accommodating. would definitely return!!
2022 年 7 月入住 1 晚

10/10 超赞

Clem

2022 年 6 月入住 4 晚

6/10 一般

Sharee

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great location although our room was overlooking the railway - if you don’t like noise it would not be ideal. It didn’t bother us but it would have been nice to know. Our room was clean and comfortable- although we did book a 2 bed and 2 bath and got only one bathroom… again - didn’t matter too much but would have been good to know.
2022 年 6 月入住 1 晚

8/10 还可以

DIANNE

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Our stay was pleasant, parking was available at the front of premises. Walking distance to dining and public transport. Dealings with administration always pleasant and obliging. Would stay here again with no hesitation.
2022 年 5 月入住 1 晚

10/10 超赞

Phillip

与配偶出行, 团体旅客
满意：住宿条件和设施，清洁度
Extremely spacious
2022 年 5 月入住 1 晚

4/10 很差

Fred

满意：客房舒适度
不满意：清洁度
Lazy and substandard cleaning and maintenance.
We first stayed about 10 years ago and have come back about 5 times. The last couple of times standards had slipped. This time we stayed 5 nights, bed not made at all. Bathroom uncleaned, mould in shower, floor covered in washing detergent, ceiling covered in fluff from clothes dryer. Our daughter’s room next door had a non operative fan in their bathroom, so not allowed to use clothes dryer. Our other daughter had two adjoining rooms, no hot water in either bathroom for their stay. Breakfasts delivered under booking deal were fewer than ordered. Reception closed at 4pm and not open on long weekend at all. The receptionist was lovely, but with so many other options in the area, I doubt we will come back.
2022 年 4 月入住 4 晚

8/10 还可以

Elizabeth

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Was tidy apartment. Was disappointed the pool was out of action but communication was fantastic & check in was easy.
2022 年 4 月入住 1 晚

10/10 超赞

Wayne

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Great location. Very clean and a great size room. Will stay again.
2022 年 3 月入住 1 晚

8/10 还可以

David

商务旅客
满意：清洁度
2022 年 1 月入住 3 晚

6/10 一般

Mark

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Apartment was quite dirty inside
2022 年 1 月入住 2 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Walking distance to public transport, shops, cafes and restaurant options. Apartment was clean and everything worked. Would stay there again.
2022 年 1 月入住 6 晚

10/10 超赞

Lisa

满意：客房舒适度，清洁度
Lovely apartment and all the comforts of home.
We were super impressed with the apartment. The location is perfect and the room was super comfortable. We will definitely consider staying at Amity again.
2021 年 12 月入住 1 晚