Ratings based on 1,681 Verified Reviews

4.7 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Lovely Hotel, excellent staff

Posted Sep 3, 2017
This was a lovely hotel right on Chapel Street. The staff were very helpful and friendly and went out of their way to assist me as I currently have a disability. A few things were not good, however: 1. The breakfast menu was confusing - we weren't entirely sure what we could and could not have according to the package we purchased. 2. In places paint was peeling (eg: central seating area on 4th floor with the lit-up painting). 3. I had to negotiate stairs to get to the lifts which made it difficult for me. 4. The shower kept fluctuating hot and cold. 5. The shower was over a deep bath so I had to lift my leg up to get in. Otherwise I highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Wonderful stay

Posted Aug 28, 2017
We loved our room. Lovely setup, comfortable bed only thing we didn't like was the pillows but we are just quite fussy. We thoroughly enjoyed our stay and loved the breakfast buffet, were very full by the end of it! Lovely accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel, close to public transport & shoppin

Posted Aug 23, 2017
Awesome hotel! The staff were lovely and helpful, going above and beyond to make sure we were comfortable. 5 minute or less walk from south yarra train station, close to cafes and shops, clean, amazingly comfy beds, awesomely big bathroom and you get a duck to take home too!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 21, 2017
Fabulous room and the most comfortable hotel bed I have slept in. The Reception staff were fabulously welcoming and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from townsville

Great food in this area

Posted Jul 27, 2017
We always stay at the Como because we feel like we are the only ones in the hotel, we usually have the pool sauna and gym to ourselves and the facilities are spotlessly clean. The staff are very helpful and there is great food and shopping in this area. South Yarra is close to the city but less congested with no smog. The Como is really close to the train station and it's only two stops to the city or tram 58 stops right outside and that will take you all the way to Victoria markets.
4 out of 5
Recommended
for Everyone
by A verified traveler from H

Luxury hotel in the heart of South Yarra

Posted Jul 24, 2017 on Lastminute
We thoroughly enjoyed our stay at The Como. Well situated with excellent customer service. The room was beautiful however the step over the edge of the bath into the shower was a rather perilous one and I had a nearly had a fall. With the exception of that one small detail, I'd highly recommend The Como.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stawell

Beautiful Hotel

Posted Jul 23, 2017
The Como is one of the best I have stayed in. The staff were beautiful from check in to check out. The rooms are huge and the carpet is plush. This hotel is so quiet. I stayed with a friend and we lazed around all day. Very close to resturants and of course right on Chapel Street. I would love to stay again. We used the pool which was lovely. See you soon Hotel Como.
5 out of 5
Recommended
for Everyone
by A verified traveler from Endeavour Hills

Weekend get away

Posted Jul 9, 2017 on Wotif
Pros: Everything was classy and we were made to feel very special for staying there.
Cons: Nothing at all......................... perfect!
Location: Great dining variety closeby
We were pleasantly surprised throughout our stay...............wonderful room, lovely staff, couldnt fault anything at all, lots to see and do in the general area............... we will be back!!! thankyou!
Comment from Hotel Management
Jul 24, 2017 by Melinda, Hotel Management
Dear LLL, It was a pleasure to welcome to The Como Melbourne, MGallery by Sofitel and for taking the time to share your experience with us. I am delighted to hear that you had an enjoyable stay with us and that our team looked after you. It is always a pleasure to receive positive feedback and I will happily share your comments with our team. Thank you again for sharing your experience - we look forward to welcoming you back to The Como Melbourne again soon. Best regards, Melinda Melinda Lampier GENERAL MANAGER
4 out of 5
by Jordan

Posted Jul 7, 2017 on Hotels
Was great but needed an update. Room lacked x factor
Comment from Hotel Management
Jul 24, 2017 by Cleo Seaman, Hotel Management
Dear Jordan, It was a pleasure to welcome to The Como Melbourne, MGallery by Sofitel and for taking the time to share your experience with us. I am sorry to hear you felt the room lacked something special however I am pleased that overall, you had an enjoyable stay with us. It is always a pleasure to receive positive feedback and I will happily share your comments with our team. Thank you again for sharing your experience - we look forward to welcoming you back to The Como Melbourne again soon. Best regards, Melinda Melinda Lampier GENERAL MANAGER
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Qld

Beautiful accommodation in South Yarra

Posted Jul 5, 2017 on Wotif
Pros: The staff, the décor, the aroma, the bed and the pillows and the proximity
Cons: Only one negative, the bath tub is quite high and you need to take quite a big step to enter the bath. It would be difficult for someone old.
Location: Great vicinity and close to great shopping, trendy coffee shops and restaurants, cinemas, bars and very close to the Prahran Markets
Beautiful décor, very attentive and friendly staff, the rooms are tastefully presented and the facilities at the Hotel are up to date and well maintained. Close to the Prahran Markets, cosy coffee shops, trendy restaurants and bars and of course close to the shops for a spot of shopping.
Comment from Hotel Management
Jul 24, 2017 by Melinda, Hotel Management
Dear Sue, It was a pleasure to welcome to The Como Melbourne, MGallery by Sofitel and for taking the time to share your experience with us. I am delighted to hear that you had an enjoyable stay with us and that our team looked after you. It is always a pleasure to receive positive feedback and I will happily share your comments with our team. Thank you again for sharing your experience - we look forward to welcoming you back to The Como Melbourne again soon. Best regards, Melinda Melinda Lampier GENERAL MANAGER