Interior entrance

Reviews of Grand St Leger Hotel

3 out of 5
Grand St Leger Hotel
Bennetthorpe, Doncaster, England

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 167 reviews" "
Rating 8 - Good. 68 out of 167 reviews" "
Rating 6 - Okay. 25 out of 167 reviews" "
Rating 4 - Poor. 10 out of 167 reviews" "
Rating 2 - Terrible. 9 out of 167 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

6/10 Okay

Lisa

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Lucy. on Nov 23, 2021
Many thanks on your review.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
On the arrival the staff were really pleasant and welcoming, a really quick check in. Went to the room (100) and it was warm and comfortable. The only down side was the noise from the restaurant and music below, it did go off at a respectable time tho, but then came on early for breakfast. That’s the down side so avoid room 100 and you will be fine.
Stayed 1 night in Nov 2021
Response from Lucy. on Nov 23, 2021
Thanks for the review, we are so glad you enjoyed your stay and had a welcoming visit off are staff, its unfortunate about the music we are very sorry and will keep it on a lower volume at unsociable time. Hope to see you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Was a lobely big room with everything we needed thankyou
Stayed 1 night in Oct 2021
Response from Annie on Nov 2, 2021
Thanks so much for your review, we really appreciate it. So glad you enjoyed your stay with us.

8/10 Good

STEPHEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Annie on Oct 28, 2021
Many thanks for your review.

4/10 Poor

charles

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great food, very poor accommodation
Well the greatest asset is the restaurant and the staff. Amazing food. Sadly the accommodation is very poor. Room was very tired, bath badly scratched, shower pressure ridiculously low, black hair on bath, mattress you can feel all springs, rattling sash windows, one broken sash cord on window, wallpaper peeling in multiple places, no hot water to sink, laminate damaged and lifting in multiple areas in main area. Such a shame.
Stayed 2 nights in Oct 2021
Response from annie on Oct 29, 2021
Thankyou for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from annie on Oct 29, 2021
Many thanks for taking the time to do this review. It is really appreciated.

4/10 Poor

Natasha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, comfy bed and excellent restaurant
Stayed 1 night in Aug 2021
Response from Lucy on Nov 23, 2021
Many thanks for your review.

2/10 Terrible

Alan

Business traveler
Liked: Cleanliness
Disliked: Staff & service
No shower pressure No breakfast Car park not finished surface Far to expensive for room only and poor shower! £ 89.90 shocking
Stayed 1 night in Aug 2021

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from Lucy on Nov 23, 2021
Many thanks for your review glad you enjoyed it.

6/10 Okay

COLIN

Disliked: Staff & service, property conditions & facilities
No breakfast !!!
Our booking included breakfast but when we went down in the morning for breakfast we were told they weren’t serving breakfast due to the COVID 19 outbreak. I am type 1 diabetic and had taken my injection of insulin in our bedroom before we went downstairs. We were not told this when we checked in and I had to dash in the car into the town centre to go somewhere for breakfast before I ended up having a hypo. Also, although our room wasn’t too bad the exterior of the hotel looked shabby and the car park was like a waste ground.
Stayed 1 night in Aug 2020
Response from R on Aug 6, 2020
We are sorry for the trouble this caused but all bookings we have are room only currently and for the foreseeable future. All guests had been made aware that no breakfast was to be had in the mornings and any bookings made with a breakfast claim had been adjusted before they were confirmed to not include the price of the breakfast. As for the outside of the building of this wonderful grade 2 listing of over 200 years in standing, very little to nothing can be done lest irreparable damage be done. If the car park looked to be a waste ground then I believe there would be bags upon bags of waste all over and all that was present was the stone that makes up the car park. No obstacles in the way at all.

8/10 Good

Joe

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Derek

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely hole of a place, felt sorry for the people working there, to charge that amount i expect at least a tidy room
Stayed 3 nights in Feb 2020
Response from A on Feb 24, 2020
We apologise for the bad stay you had with us.

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay at a regular destination
A very pleasant stay again at this hotel. Nice character and interesting history of the place. Dinner and breakfast were both very good.
Stayed 1 night in Feb 2020
Response from A on Feb 6, 2020
Thank you for staying with and we hope you will again in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
45 minutes wait for any service for a pre booked, pre ordered meal in the restaurant. Leaking shower. Dirty bed linen. No decaff coffee in the room.
Stayed 1 night in Jan 2020
Response from A on Feb 6, 2020
We apologise for the wait you had for dinner and the other issues. Had you asked, we could have provided you with decaff coffee.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We arrived late after long journey the front door locked we rang the bell, WE WERE MET BY A LOVELY MAN WHO COULDN'T DO ENOUGH FOR US TO MAKE OUR STAY PLEASANT. Breakfast A1+. Staff very pleasant, The old building has real class. We will sty there again.
Stayed 1 night in Jan 2020
Response from Liam on Jan 22, 2020
Thank you so much for your lovely review. So glad you had a good stay. We look forward to having you back.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from A on Feb 6, 2020
Thank you for staying with and we hope you will again in the future.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from C on Dec 24, 2019
Thank you for your stay with us and we hope you stay again.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing really reception area and bar was nice the room was we had disgusting it smelt of smoke it got masked with spray but the room still smelt the next day im afraid to say will not be staying again
Stayed 1 night in Dec 2019
Response from Catherine on Dec 23, 2019
We do apologise about the smell. As we are a none smoking hotel it should not have occurred. We could not change you to another room as we were fully booked the night of your stay. As none smokers ourselves we know how unpleasant it can be to have the smell lingering within a room that is part of a none smoking hotel. All we could do on the night is apologise and offer a free bottle of campaign and offer another apology today for the bad stay you had with us.

8/10 Good

Helen

Liked: Cleanliness, staff & service
The room & decor was a little tired and requires updating/maintenance but we booked the room as somewhere to collapse Into at the end of a busy night- which it served its purpose. Could have been a more comfortable stay. There were no blinds in the bathroom just a net curtain which was lacking in privacy. We had a corner room so had two windows which were single glazed and letting in the noise from the outside main road and cold draft - The room had only one radiator. There were tears in the net curtain at the window- luckily the curtains blocked this out. On asking the staff if there were any shower caps available- they were very quick to tell us they weren’t a luxury hotel
Stayed 1 night in Dec 2019
Response from C on Dec 23, 2019
We do apologise about the nose from outside during your stay with us. We do not have extra's within the rooms such as shower caps but we do have a few things kept downstairs should guests ask and this could have been checked for you to see if we did have any.

8/10 Good

Verified traveler

Liked: Cleanliness
It needs sourcing up outside. Paintwork needs updating
Stayed 1 night in Dec 2019
Response from C on Dec 23, 2019
Thank you for staying with us and hope you stay again.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from C on Dec 23, 2019
Thank you for staying with us and hope you stay again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Loud music coming from staff area night and very early in the morning !! When arrived had to get rid of 6 blue bottles flying around the room , room was freezing and had to use a cheap stand alone heater to warm it up ! The room was dirty actually had marks on lamp and on the walls and on the bed covers plus the throw over the bed too ! Even a bug of some kind on lamp shade late at night I had to kill and got covered in loads of dust. Car park a building site rubbish everywhere ! Don’t stay here
Stayed 1 night in Oct 2019

4/10 Poor

Julie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointed will not be returning
Really disappointed from the reviews it was obvious the property had been in a run down situ and was been done up. We had two rooms one was really small but clean and warm the second room was much larger but had no hot water or any heating. We were not given any compensation for this and the beds need replacing could feel the springs very uncomfortable. The staff were very polite and helpful and said they would pass our comments on and get someone to have a look at the heating and hot water but this was no good when we were leaving they should have ensured they were working before our stay.
Stayed 1 night in Oct 2019

6/10 Okay

S

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Hotel great location. Staff very friendly and pleasant. Room very tired. Bath panel stuck on with celotape. Holes in bed sheet but clean towels and room clean. So to get your head down its fine.
Stayed 1 night in Aug 2019
Response from ann on Aug 19, 2019
So glad you enjoyed your stay with us. I must admit we are in a fab location and are great value for money.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Annie on Sep 10, 2019
Thanks for your review.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Annie on Aug 5, 2019
Thanks so much for the feedback

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional with comfort
Warm evening but fan provided and windows opened. Lovely bathroom and bed very comfortable
Stayed 1 night in Jul 2019
Response from Annie on Aug 2, 2019
Thanks so much for your review. So glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good wifi, clean room, great breakfast. Massive car park, don't be put off by it looking like a derelict area. The location is right on a roundabout, so be prepared to turn quickly and for the sound of traffic through the night, depending on location of room. First time I've not had a kettle in the room, but iron and hairdryer there. Absolutely worth what I paid. Recommended.
Stayed 1 night in Jul 2019
Response from Annie on Jul 29, 2019
Thanks for this great review. We do have kettles in all of our rooms. They are on a pull out shelf within the cupboard along with tea/coffee/biscuits. Sorry you didn't find them. You are not the first. Hope we can welcome you back soon .

10/10 Excellent

Buffy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rafting Weekend Break
Lovely little hotel very close to Doncaster Racecourse only a 3 min walk(was attending Crafting Live event). Will definitely be returning. Food at the Crab & Moo was excellent
Stayed 1 night in Jul 2019
Response from annie on Jul 17, 2019
Thanks so much for your review. We appreciate all feedback. So glad you enjoyed your stay with us. Hope to welcome you back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Pne night in Doncaster
Great welcome and room ckean and comfortable with everthing we needed. Breakfast was well cooked and tasty. Good choice on menu. Outside of hotel does need some attention- we were slightly concerned on arrival even though i hsd looked at previous reviews. But once inside we were pleasantly surprised. Would stay again
Stayed 1 night in Jul 2019
Response from Annie on Jul 13, 2019
Many thanks for your review. We appreciate all feedback as we do try hard to look after all of our guests. Hope we can welcome you back soon.

6/10 Okay

Stephen, Stockholm

Liked: Cleanliness, staff & service
A bit noisy near a major roundabout. Little bit ”tired” but very freindly and helpful staff. Perfect for the racecourse and lots of parking
Stayed 2 nights in Jul 2019
Response from annie on Jul 9, 2019
Thanks for your review. We really appreciate the feed back.

4/10 Poor

Verified traveler

Disliked: Room comfort
Night away
Really noisy floor when walking, when using the bath we had a knock at the door because the room below was leaking despite the bath not even being half full, bed was rock hard and not pleasent at all and was kept awake until 4am people next door having rather loud sex and then coming in and out the room afterwardsbanging doors, wasn’t pleasent!! Restaurant is fabulous that’s the best part of this hotel
Stayed 1 night in Jun 2019
Response from Annie on Jul 2, 2019
Thanks for your review. Sorry the floors creak but the building was built in 1810 and is grade II listed so all the floorboards creak. Sorry you found the bed hard. Some people like hard some soft. Sorry other guests kept you awake having loud sex. We have no control over that.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here previously. Good location and easy for parking. Helpful and friendly courteous staff. Wonderful breakfast as well. WiFi was not good at all with regular interruptions. Otherwise all good.
Stayed 1 night in Jun 2019
Response from Annie on Jun 21, 2019
Thanks for your review. I am sorry you had trouble with the Wifi. We are hoping to have it sorted very soon. Hope to welcome you back soon.

6/10 Okay

Tom, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Business trip in hot room
The hotel was nice enough. However no air conditioning. Fan was too noisy to sleep. Room was fine. The frying of the chicken Kiev was not nice. Never had fried chicken Kiev before. Far too greasy. It’s an oven dish!
Stayed 1 night in May 2019
Response from Annie on Jun 6, 2019
Thanks for your review . However i am confused as we do not have Chicken Kiev on our menu?? and we never have had .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb customer service in all departments! Fantastic breakfast every morning. A pleasure to stay there again!!!
Stayed 6 nights in May 2019
Response from Annie on May 28, 2019
Thanks so much for taking the time to give us a review. We appreciate all feedback as we do try hard to look after all of our guests.Glad you enjoyed the breakfasts. I will pass on your comments to the chef. Thanks again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good! Thanks for the service, very happy with my stay
Stayed 1 night in May 2019
Response from Annie on May 22, 2019
Many thanks for your review. So glad you enjoyed your stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Ideal location for Racecourse, no parking problems, rooms were clean and well heated, comfy bed, breakfast had a good choice and was well cooked, pleasant staff, no complaints
Stayed 1 night in May 2019
Response from annie on May 13, 2019
Thanks for your review. We appreciate all feedback.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ann's customer service was the best. She is friendly, attentive, kind and caring. The double room that we stayed in was comfortable and the room was furnished nicely with a large bathroom that hosted a jacuzzi bath. I would definitely stay there again.
Stayed 2 nights in Apr 2019
Response from Annie on Apr 25, 2019
Thank you for such a great review. So glad you enjoyed your stay with us. We appreciate all feedback as we do try hard to look after all of our guests. Hope if you are staying in Doncaster again we can welcome you back.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly
I stay here on a regular basis and I am always very well looked after by all the staff. It is a friendly and comfortable place to stay. The rooms are spacious and clean.
Stayed 5 nights in Mar 2019
Response from Annie on Apr 2, 2019
Thankyou for your review. So glad you enjoy staying with us. I will pass on your kind words to all the staff.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, friendly hotel
Nice comfortable room, really friendly & helpful staff. 10 minutes walk to the Dome & about 15 minutes walk into town. Would stay here again next time we visit Doncaster.
Stayed 1 night in Mar 2019
Response from Annie on Mar 11, 2019
Thanks so much for this great review. We do try hard to look after all of our guests so it makes it all worthwhile when we get lovely reviews like this. We hope to welcome you back very soon.

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019
Response from Annie on Apr 2, 2019
Thanks for taking the time to give us a review.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great location close to all major roads. Quiet hotel with friendly helpful staff courteous and professional. Maybe requires some updating of decor otherwise all good.
Stayed 2 nights in Feb 2019
Response from annie on Mar 1, 2019
Thanks for your review. We appreciate all feedback as we try hard to look after all of our guests.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
I did not like the shower which works off the bath taps. The shower head did not give a good flow. For me, I found the bed very hard. No toilet brush. Badly cracked floor tile needs replacing next to the bath.
Stayed 3 nights in Feb 2019
Response from Annie on Feb 26, 2019
Thanks for your feedback. We appreciate all feedback as we try hard to look after all of our guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
GOOD AND NOT SO GOOD IN DONCASTER
The hotel looked awful from outside. It was on a busy main road and the whole building needed exterior renovation. Inside was much better. Although the decorations were not to our taste ( predominantly grey ) it was obvious that interior work had been recently done. The lady on reception was not particularly welcoming, she seemed to be mostly on her own and was also dealing with bar customers. She turned out to be perfectly pleasant later on, and at breakfast the following morning.Our room was predominantly decorated in red, which was a bit startling. We would have liked a walk- in shower, and a much firmer bed ( I suspect this was rather old and past it!). The bedroom, like the rest of the hotel, was spotlessly clean. Our room was at the back of the building which was quiet, but with a very depressing view of the vast car park, and piles of rubble on a derelict building site beyond that. The room was also very hot without the radiator on. Breakfast was freshly cooked and good, perhaps some yogurt, fruit and more interesting bread would have been nice.?This is a mixed review because that"s exactly how we felt after our visit.
Stayed 1 night in Feb 2019
Response from Annie on Mar 1, 2019
Thank you for your review. We appreciate all feedback as we do try hard to look after all our guests.