Exterior

Reviews of Leonardo Hotel Sheffield - formerly Jurys Inn

4 out of 5
Leonardo Hotel Sheffield - formerly Jurys Inn
119 Eyre Street, Sheffield, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1012 reviews" "
Rating 8 - Good. 323 out of 1012 reviews" "
Rating 6 - Okay. 76 out of 1012 reviews" "
Rating 4 - Poor. 32 out of 1012 reviews" "
Rating 2 - Terrible. 34 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice , clean and comfortable
Stayed 1 night in Mar 2024
Response from Simon on Mar 28, 2024
Hi Abhinav,thank you for giving your time leaving a review. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back in the very near future.sincerelySimon

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, super comfortable beds. Good location and decent breakfast. Bathrobes would have been nice.
Stayed 2 nights in Mar 2024
Response from Leonardo Hotel Sheffield on Mar 26, 2024
Thank you for taking time and giving us high score.Reading reviews we aim to improve our service.We hope to see you again.Kind regards

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Nice clean room. Location is very central. Some of the fittings in the bathroom were needing some repair (shower door would not close easily). Nice comfy bed.
Stayed 1 night in Mar 2024
Response from Leonardo Hotel Sheffield on Mar 26, 2024
Thank you for taking time and giving us quite high score.Reading reviews we aim to improve our service.We will pass mentioned issue to maintenance department.We hope to see you again.Kind regards

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible. Don't kud yourself into staying here. It is beyond lousy. We had to leave it was so bad and they wouldn't refund our money. The toilet seat wasn't attached and there was black spit all over the bathroom walls. They gave us another room and it was just as bad or worse. What a waste of time and money. DO NOT STAY HERE OR YOU WILL SUFFER.
Stayed 2 nights in Mar 2024
Response from Simon on Mar 28, 2024
Dear David, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Simon

10/10 Excellent

Jo

Good central location with clean and spacious rooms. Delicious breakfast too
Stayed 1 night in Mar 2024
Response from Dylan, Duty Manager on Mar 17, 2024
Hi Jo. Thanks for the great feedback. I will certainly pass on your comments to the breakfast team.Many thanks

8/10 Good

derick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, only two things they need to improve is the cost of the food and drink and the mold around the bath.
Stayed 2 nights in Mar 2024
Response from Dylan on Mar 17, 2024
Hi Derick. Thanks for this review. I will pass on the info to the relevant department heads.Kind Regards

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too flashy, but has everything you need. Comfortable and clean, and in a decent location.
Stayed 1 night in Mar 2024
Response from Dylan, Duty Manager on Mar 17, 2024
Hi Garry. Thanks for the fantastic feedback. We look forward to welcoming you back soon!

10/10 Excellent

Katarzyna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay , clean , nothing to complain about
Stayed 1 night in Mar 2024
Response from Dylan on Mar 17, 2024
Hello there. Thanks so much for this overly kind review. See you soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dylan on Mar 17, 2024
Hi James. Thankyou for this review. We look forward to seeing you again soon.

8/10 Good

John, Grimsby

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A perfectly nice hotel located in the heart of Sheffield, a short walk from the station and main attractions. Staff were very friendly and the room was modern and clean. Breakfast I would describe as cheap and cheerful, but acceptable for the price paid. The restaurant itself was a bit chilly (also a cold day outside) heating turned down to reduce costs? All in all a pleasant stay and I would use the hotel again if coming to Sheffield.
Stayed 1 night in Mar 2024
Response from Dylan on Mar 3, 2024
Hi John. Thanks very much for the review. We appreciate the in depth feedback and I'll pass it n to the team.Kind Regards

10/10 Excellent

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dylan on Mar 17, 2024
Hi Catharine. Thanks for this top notch score here on Expedia.Kind Regards

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nights sleep
Stayed 1 night in Feb 2024
Response from Dylan on Feb 26, 2024
Hey Rose. Thanks so much for this review here on Expedia. We look forward to seeing you again soon.

8/10 Good

Grant

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel was clean and staff were very helpful and friendly. Facilities could do with being a little more modern but great value for the price
Stayed 1 night in Feb 2024
Response from Dylan on Feb 26, 2024
Hi there and thankyou for this review. We appreciate the feedback.

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with reduced price parking for a 24hr stay at hotel at the Moor Street car park across the road. 9£/ 24hr.
Stayed 1 night in Feb 2024
Response from Leonardo Hotel Sheffield on Feb 19, 2024
Hi Fiona,thank you for choosing to stay with us here at Leonardo Hotel Sheffield and giving your time leaving a review of your stay.We are delighted you enjoyed your stay and were able to take advantage of our location and the reduced tariff at the Moor.We all look forward to welcoming you back in the very near future.Kind regards

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms good and spacious. Breakfast outstanding
Stayed 1 night in Feb 2024
Response from Simon on Feb 12, 2024
Hi Danny,thank you for staying with us and leaving us such a great review. We are pleased you found your room spacious and that our breakfast exceeded your expectations!I will be glad to share your feedback with the hotel team and we all look forward to welcoming you back in the very near future.Kind regardsSimon

10/10 Excellent

Beverley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is welcoming staff warm & friendly our room was lovely spacious and clean nothing wrong at all, location is superb to theatres and breakfast the next morning was lovely
Stayed 1 night in Feb 2024
Response from Dylan, Duty Manager on Feb 4, 2024
Hi Bev, thanks so much for this great review here on Expedia. We really do appreciate the great feedback and we look forward to welcoming you back soon!Kind Regards

8/10 Good

Muhammad Ance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dylan on Feb 8, 2024
Hi there and many thanks for this review here on Expedia. We really appreciate the feedback and we look forward to seeing you again soon.

8/10 Good

Shane

Liked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Dylan on Jan 27, 2024
Hi Shane, thankyou for your 4/5 review here on Expedia. We look forward to seeing you soon.

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 1 night in Dec 2023
Response from Dylan on Jan 22, 2024
Hi Brian, thanks so much for this 4/5 review. We really appreciate the feedback and look forward to seeing you again soon!Kind Regards

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night to take son to a uni interview first thing on Monday and it was a perfect location. Staff really helpful, hotel clean, well located
Stayed 1 night in Jan 2024
Response from Dylan, Duty Manager on Jan 17, 2024
Hi Caroline, thanks very much for the great 5/5 review here on Expedia. I will certainly be passing on your great comments to the rest of the team.Kind Regards

10/10 Excellent

Tim

Stayed 1 night in Jan 2024
Response from Dylan on Feb 3, 2024
HI Tim, thankyou for this review. We appreciate the 5/5 feedback.

10/10 Excellent

lee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dylan, Duty Manager on Jan 16, 2024
Hi Lee, thanks so much for this 5/5 review here on Expedia. We look forward to seeing you back soon!

8/10 Good

Shams

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Dylan on Jan 16, 2024
Thankyou for this great review online.We appreciate the feedback

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Dylan on Jan 16, 2024
Hey Nicole, thanks for the top notch 5/5 feedback on Expedia.

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from Dylan on Jan 27, 2024
Hi Holly, thankyou very much for this review.We really appreciate the feedback and look forward to seeing you again soon!Kind Regards

6/10 Okay

MIKE

Liked: Cleanliness, staff & service, amenities
Very poor heating in room. The central heating obviously not working propery because there was also a free standing plug in radiator. I used that set to max buy stil took 24hours continuously on for the room to be anything like warm.
Stayed 2 nights in Dec 2023
Response from Dylan on Jan 1, 2024
Hi Mike, thankyou for the feedback. I will certainly pass n your comments to the maintenance team.

6/10 Okay

Brian

Stayed 1 night in Dec 2023
Response from Dylan on Dec 31, 2023
Hi Brian, thankyou for this review.We hope to see you again soon!

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Dylan on Dec 31, 2023
Thanks for this 10/10 review Rachel. We appreciate the feedback

10/10 Excellent

Mike

Stayed 2 nights in Dec 2023
Response from Dylan on Jan 1, 2024
Hi Mike, thanks for the feedback.

6/10 Okay

Zohair

Stayed 1 night in Dec 2023
Response from Dylan on Dec 28, 2023
Hello there. Thanks so much for this review.We appreciate the feedback

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Hi Graham, thanks for this great feedback

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Hi James, thanks for the top notch feedback.

10/10 Excellent

Adam

Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Hey Adam, thanks very much for your great 5/5 review

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Thanks for this great review Chris!

10/10 Excellent

ann

Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Hi Ann, thankyou for your review!

10/10 Excellent

Gobi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A conveniently located hotel as it’s walking distance from city centre and other amenities. Friendly and very helpful staff. Was a pleasure to stay there for the weekend and will definitely look to go back!
Stayed 2 nights in Dec 2023
Response from Dylan, Duty Manager on Dec 26, 2023
Hi Gobi, thanks very much for this great review here on Expedia. We appreciate the fantastic feedback and I will pass on your comments to the staff!Kind Regards

8/10 Good

mark

Stayed 1 night in Dec 2023
Response from Dylan on Dec 26, 2023
Hi Mark, thanks very much for this review.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dylan on Dec 22, 2023
Hi Michael, thanks so much for leaving us this great 10/10 review here on Expedia/Hotels.com.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dylan on Dec 22, 2023
Hi Catherine, thanks for this great review.We look forward to seeing you again soon!

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Dylan on Dec 22, 2023
Hi Steve, many thanks for this top notch 10/10 review. We appreciate the feedback and we look forward to seeing you again soon.

10/10 Excellent

Jake

Stayed 1 night in Dec 2023
Response from Dylan on Dec 22, 2023
Hi Jake, thanks so much for choosing to stay with us here at Leonardo Sheffield. We are certainly thankful for the great review.

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023
Response from Dylan on Jan 16, 2024
Hi Tori, thanks so much for this great review here on Expedia.

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Always a good stay great breakfast and this time we were on the top floor and couldn't hear anything
Stayed 1 night in Dec 2023
Response from Dylan on Dec 21, 2023
Hi Neil, thanks for the fantastic review. We are so glad to hear that you have had a great stay as always.Look forward to seeing you again soon!

10/10 Excellent

Lindsay

Stayed 4 nights in Dec 2023
Response from Dylan on Dec 21, 2023
Hi Lindsay, thanks for this great review.We look forward to seeing you again soon!

10/10 Excellent

Liam

Stayed 1 night in Dec 2023
Response from Dylan on Dec 21, 2023
Hey Liam, thanks so much for this 10/10 review.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Dylan on Dec 21, 2023
Hi Tracey, thanks for this 10/10 review. Look forward to welcoming you back to Sheffield soon!

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dylan on Dec 21, 2023
Hello Sonia, thanks so much for the great review. We are so glad you enjoyed your stay.Kind Regards

6/10 Okay

Joanne

Stayed 1 night in Dec 2023
Response from Dylan on Dec 21, 2023
Hi Joanne, if you have any more feedback, please do get in touch.Many thanks

10/10 Excellent

GARY

Stayed 2 nights in Dec 2023
Response from Dylan on Dec 21, 2023
Hi Gary, great to hear that you had a fantastic stay.Kind Regards

10/10 Excellent

Jane

Stayed 2 nights in Dec 2023
Response from Dylan on Dec 21, 2023
Thanks for this brilliant review Jane!